酒店回复: Dear Valued Guest,Thank you very much for sharing your experience with us.We’re delighted to hear that you enjoyed the spacious and bright room, the peaceful garden view, and the countryside villa atmosphere. It’s great to know that the natural surroundings, including the nighttime frog calls, did not disturb your rest and contributed to a relaxing stay.We’re also happy that the Chinese check-in guide was helpful and that you found transportation in and out of the hotel convenient. It’s a pleasure to know that our resort made for a good one-night getaway before continuing your seaside vacation.We truly appreciate your stay and hope to welcome you back in the future for another restful experience.Sincerely yours,Lahana team

酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback with us.We truly appreciate your comments about the greenery, decoration, breakfast variety, and our spa services. We are glad to know you found the resort clean and good value for money.Regarding the mosquitoes, as we are surrounded by lush tropical gardens, they can occasionally appear despite our regular pest control efforts. We will continue strengthening preventive measures. We also appreciate your understanding about the public street leading to the resort, while we always ensure our property remains clean and well maintained.Thank you once again for your valuable feedback. We hope to welcome you back for another pleasant stay.Sincerely yours,Lahana Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share your detailed feedback.We are pleased to know that you enjoyed the breakfast, our spacious swimming pool, and especially the spa services. It is wonderful to hear that your family used the spa twice and were very satisfied. We also truly appreciate your kind words about our friendly staff.At the same time, we value your comments regarding the room condition, location, and overall value for money. Your feedback is very important to us as we continuously work to improve our facilities and enhance the guest experience.Thank you once again for staying with us. We hope to have another opportunity to better serve you and provide a more satisfying experience in the future.Sincerely yours,Lahana Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear that you found our hotel clean, well-maintained, and conveniently located, and that our rooms, service, and breakfast met your expectations for the price.We sincerely apologize for the inconvenience caused by the gym equipment and the massage room not being fully operational during your stay. Your comments are extremely valuable, and we will address these issues with our team to ensure improvements are made as soon as possible.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with a more complete experience in the future.Sincerely yours,Lahana Team

酒店回复: 尊敬的宾客： 非常感谢您用心撰写的精彩点评！我们很高兴您喜欢这里宁静的丛林氛围、自然的景致以及金鱼池和莲花等独特的点缀。听到大自然的声音帮助您放松身心，我们的泳池、早餐和员工也给您留下了美好的印象，我们感到非常高兴。 很遗憾公共海滩未能达到您的期望，我们非常感谢您的诚实反馈——这有助于我们提升整体宾客体验。我们希望未来能再次欢迎您来此享受宁静的住宿！ 此致， Lahana 团队

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we sincerely apologize for the inconvenience you faced during your stay.We regret the issues with the room, air conditioning, water temperature, and connectivity. Please be assured that we are taking your comments seriously and have already begun addressing these matters with our maintenance and management teams to ensure immediate improvements. Guest safety and comfort are always our top priorities, and we are sorry for falling short in your case.We also apologize for the wait during check-in and will work on improving the efficiency of our front desk service, especially during peak times.While we understand your disappointment, we truly hope for the opportunity to welcome you back in the future and provide the experience we strive to deliver to all our guests.Sincerely yours,Lahana Team

酒店回复: 尊敬的Yunkyung女士/先生： 非常感谢您详细而温暖的评价。 我们很高兴得知我们这家自然友好的度假村正是您所期待的，并且您和您的孩子度过了如此愉快而难忘的住宿体验。很高兴您喜欢舒适的床上用品、精心控制的温湿度以及干净的客房环境。 我们也很高兴您的孩子在探索周边环境和使用我们的婴儿车服务时玩得很开心——无需道歉，这是我们的荣幸！很高兴得知您的孩子在入住期间有机会练习英语。 如果淋浴间出现老化迹象，我们深表歉意。我们已记录您的意见，并将在未来的改进中予以考虑。 最后，感谢您提到我们便利的地理位置和附近的当地景点——我们很高兴您喜欢我们的早餐，尤其是越南河粉！ 我们希望再次欢迎您和您的家人再次入住，享受美好的时光。 此致， Lahana 团队

酒店回复: 尊敬的宾客： 非常感谢您分享您的入住体验。 我们很高兴得知您在拉哈纳度假村享受了宁静的住宿体验。即使在短暂的停留中，我们自然友好的氛围也能为您带来放松和疗愈，这真是太棒了。我们也很高兴您体验了附近的芒果水疗中心——这是您在继续旅程之前放松身心的绝佳去处。 我们期待再次欢迎您，或许下次还会住得更久！ 此致， 拉哈纳团队

酒店回复: 尊敬的JEONGYEON女士/先生： 非常感谢您亲切而周到的评价。 我们很高兴得知您在我们酒店度过了如此美好的时光，我们便利的地理位置让您无需搬家即可在富国岛享受四晚的住宿。同样，我们很高兴得知您对我们轻松的氛围、友好的团队以及美味的早餐表示赞赏。 我们尤其高兴听到您对我们按摩服务的推荐——这是我们最受欢迎的服务之一，我们很高兴它为您的体验锦上添花。 再次感谢您的推荐。我们希望在不久的将来再次欢迎您再次入住，享受宁静而难忘的住宿体验。 此致， Lahana团队

酒店回复: 尊敬的客人： 非常感谢您亲切而愉快的评价！ 我们很高兴听到您度过了如此愉快的旅程，并且喜欢我们的早餐、服务以及泳池边的日落美景——这真是您在拉哈纳 (Lahana) 的特别时刻！很遗憾您没能有机会在度假村品尝我们的鸡尾酒和美食，但我们希望下次还能再来！ 祝您旅途愉快，期待您的再次光临。 此致， 拉哈纳团队