酒店回复: Dear Guest User,Thank you very much for sharing your kind feedback regarding your recent stay at Holiday Inn Resort Samui Bophut Beach.I am delighted to read that you enjoyed our breakfast spread and found it excellent. Our culinary team takes great pride in offering a wide variety of quality options to suit both adults and children. It is also wonderful to know that you found the resort suitable for kids to play, as creating a fun and comfortable environment for families is at the heart of what we do.We are equally pleased that you appreciated the spacious room and the soundproofing, allowing for a relaxing and restful stay. Our location next to Fisherman’s Village indeed offers guests convenient access to many nearby dining options, which many of our visitors value.Thank you once again for your positive comments. We look forward to welcoming you and your family back for another enjoyable stay in the future.Kind regards,Miguel JaunGeneral Manager

酒店回复: Dear Anonymous UserThank you for taking the time to share your feedback.I am pleased to hear that you found our resort family-friendly and enjoyed the variety of children’s play facilities, as well as the convenience of the shopping and dining options along the street in front of Bophut Beach. It is always encouraging to know that families and children have an enjoyable time at our resort.I regret to learn of your concern regarding the pool water quality. Please be assured that cleanliness and hygiene are taken very seriously, and your comments have been shared with the relevant teams for review and closer monitoring to ensure our standards are consistently upheld.Thank you again for your balanced and constructive feedback. We truly appreciate your insights and hope to have the opportunity to welcome you and your family again in the future.Kind regards,Miguel JaunGeneral Manager

酒店回复: Dear Guest User,Thank you very much for sharing your detailed feedback. We are delighted to hear that you and your family enjoyed our resort and found it well-suited for children, with convenient access to Bo Phut Beach and Fisherman’s Wharf, as well as nearby dining options. It is also wonderful to know you enjoyed our breakfast selection and particularly the tom yum soup and chicken curry.We appreciate your note regarding the TV feature. Your feedback is valuable and will be considered as we continue to review ways to enhance our in-room entertainment options for our international guests.We look forward to welcoming you and your family back to Holiday Inn Resort Samui Bophut Beach for another enjoyable stay.Best regards,Miguel JaunGeneral Manager

酒店回复: Dear ZhangjianjieThank you for your thoughtful comment.We truly appreciate your balanced and objective perspective. It is encouraging to know that your evaluation reflects both the strengths of our location and the overall experience offered.Your feedback is valued, and we hope to have the pleasure of welcoming you back again in the future.Best regards,Miguel JaunGeneral Manager

酒店回复: Dear Yueyongdajiangliu123,Thank you very much for sharing your feedback. We are pleased to hear that you enjoyed our family-friendly atmosphere and found our team polite and helpful. It is also great to know that you appreciated our convenient location near the airport and the surrounding area.Regarding our rooms, we aim to provide comfortable accommodations that meet the needs of families, and your feedback is appreciated as we continuously strive to enhance our guest experience. We are glad you found our restaurant satisfactory, and your comments will help us continue improving our offerings.We look forward to welcoming you and your family back to Holiday Inn Resort Samui Bophut Beach for another enjoyable stay.Warm regards,Miguel JaunGeneral Manager

酒店回复: 尊敬的 C.Wa， 感谢您抽出时间分享您近期入住体验的详细反馈。我们很高兴得知您赞赏我们团队的友好服务、毗邻渔人村的便利地理位置、高效的 Hindigo 应用以及在海滩欣赏日出的机会。 同时，我们非常抱歉我们的早餐选择未能达到您的期望，尤其是在适合穆斯林客人的选项方面。您的意见对我们非常重要，我们认识到需要提供更丰富多样的当地菜肴。请放心，您的反馈已提交给我们的烹饪团队进行仔细审核，我们将不断改进我们的服务，以更好地满足所有客人的需求。 我们很遗憾您的体验在这方面让您感到失望，我们真诚地希望未来有机会再次欢迎您，如果您再次来到苏梅岛旅行。 此致， Miguel Jaun 总经理

酒店回复: Dear Guest User,Thank you for bringing this matter to our attention. We are truly sorry to learn about the experience you described, and we understand why the situation caused concern for you and your family.Guest privacy and security are extremely important to us, and it is never our intention for a team member to enter a room in a way that makes guests feel uncomfortable. Following your feedback, we conducted an internal review with the relevant departments. While our team was attempting to deliver the requested children’s toothbrush after knocking several times without receiving a response, we fully recognize that the timing and manner of the situation caused distress.Please accept our sincere apologies for this experience. Regardless of the circumstances, we understand that entering a room when guests may still be inside can feel intrusive, particularly in the evening when families are resting.We have already reminded our team to exercise additional caution and to reconfirm room occupancy before entering a guest room when delivering amenities, even after repeated knocking. This is to ensure that situations like this do not occur again.We regret that this incident impacted your stay and appreciate you taking the time to share your feedback, as it allows us to improve our procedures.Best regards,Miguel JaunGeneral Manager

酒店回复: Dear Guest User, Thank you for taking the time to share your detailed feedback following your recent stay with us. I’m sorry to hear that your experience did not meet expectations, and I appreciate the opportunity to respond.We understand how important a restful environment is for a family holiday, and I regret that the original Kids Suite assigned — which faces the night market and street — was not ideal for you in terms of noise. This room type and orientation are indicated on the booking platform, but we absolutely recognize that some guests may prefer a quieter location. Upon receiving your concerns on the first night, our team immediately looked for a solution. As no alternative Kids Suites were available at the time due to high occupancy, we offered two Standard Rooms on the same floor as a temporary option for a quieter rest. However, you chose to remain in the original room that evening, and our team provided earplugs as a temporary measure.The following day, we were able to relocate your family to two Garden View Rooms, which offered a more peaceful setting. I’m glad this allowed for a more comfortable remainder of your stay.Your additional feedback regarding the swimming pool and towel condition has been shared with our Engineering and Housekeeping teams. We follow strict maintenance protocols and hygiene standards, including regular pH and chlorine checks, and frequent linen rotation — though we will review your comments to ensure continued consistency.Thank you again for your feedback. While we regret that parts of your stay did not meet expectations, we appreciate your comments as they help us improve and better serve future guests.Best regards,Miguel Jaun

酒店回复: 尊敬的林文辉先生， 非常感谢您慷慨且用心的评价。得知您在我们酒店拥有如此积极难忘的住宿体验，我们倍感欣慰。 我们很高兴您喜欢我们一系列的设施，从舒适的客房、适合家庭的餐饮选择，到儿童嬉水区、泳池酒吧和游戏室。我们尤其感谢您对服务和餐食的赞赏，我一定会将您的赞美传达给我们的团队。 很高兴您觉得我们提供的活动和旅游项目物有所值，以及我们地理位置便利——距离渔人村和各种当地商店和餐厅仅几步之遥。 也感谢您分享您美丽的照片。我们非常感谢您的好评，并非常希望在不久的将来再次欢迎您和您的家人再次光临，共度一个愉快的假期。 此致， Miguel Jaun 总经理