Had plumbing issues the entire stay, toilet leaked all over floor, ceiling was leaking, tub backed up with black gross water…most people who worked front desk didn’t speak very good English along with anyone you called at corporate. Do not stay here.
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Battle Creek. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the toilet, ceiling and the tub you mentioned. I'll pass this feedback on to the management in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope we have the opportunity to see you again in the future. Very truly yours,ShennaRed Roof ManagementRediResponse Specialist
1.0分
其他
展开
GROSS
We usually stay in VRBOs when we travel as they are generally cleaner and safer. This trip proved us right. First off the room had a small apartment sized refrigerator and sink etc but there were not any dish towels or even paper towels. That wasn’t a big deal, we just went out and bought dish clothes to use. Then we realized our toilet was leaking. We went to the front desk and let them know and nothing was done. It continued to leak the whole 4 days we were there. Our clothes had been rummaged through while we were out of the room the only day we allowed the cleaning crew in. We had to make our oun DND sign out if a paper plate to keep them out. We heard fighting outside of our room at night more often than not and there definitely was not enough parking as this lot was shared with the hotel next door. I’ve stayed in red roofs before so I didn’t have high expectations, but this was the absolute worst. I have a special diet that requires me to meal prep so we need a refrigerator wherever we stay and this was truly our only option. The whole experience was gross, we just did not have the time to switch hotels while we were there.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Battle Creek. I’m so sorry to hear your stay with us didn’t meet your expectations. The concerns you may have raised, including the lack of supplies, the unattended toilet leak, the possible intrusion, and the disturbances, are completely disheartening. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
3.0分
情侣出游
展开
This hotel seems more like an apartment complex than a hotel. There were many ‘rooms’ you could tell people were living out of. IE: charcoal BBQ grills, people with patio chairs (they took inside), I could see passing by one window several plants under a light and books on a shelf
The odor of marinuana was proliferate throughout the hotel grounds.
The second night we were there, it seemed as though some sort of pumping going on all night long. The last day we stayed the lawn keepers were mowing. (I realize this noise is a necessity, it just added to being kept awake from the pumping sound over night).
The room was clean.
The toilet ran continuously.
It is on two busy streets and the freeway, so traffic noise.
Ending on a good note, it was close to many restaurants and fast food restaurants. Walmart, Sam’s Club were about a mile down the road. A large shopping mall was across from Walmart.
I would choose another hotel.
3.0分
其他
The room was old and ryn diwn, but the staff was extremely friendly and courteous.
展开
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Battle Creek. We're glad you were pleased with our friendly and courteous staff. However, it is unfortunate to learn that the state of the room was less than satisfactory during your stay. We value your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
Almost no parking. Hotel was old and dirty. I canceled my stay immediately despite the one night stay penalty. Don’t stay here!!
3.0分
其他
This hotel was kinda low quality and not kept the cleanliness
I won’t stay again
展开
酒店回复: Dear Stephanie,Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Battle Creek. Thank you for taking the time to share your feedback. I am genuinely sorry that your experience with us was subpar. Cleanliness and quality are our top priorities, and it’s concerning to hear we didn’t meet your expectations.Red Roof is dedicated to providing outstanding customer experiences, and we value your feedback greatly. We are committed to improving and appreciate your input to help us achieve that goal.Sincerely,JMRed Roof ManagementRediResponse Specialist
3.0分
其他
展开
Inexpensive and pet-friendly
I needed an inexpensive and pet-friendly place to crash for a night while visiting family for the holidays, and this fit the bill. The staff person at the desk was helpful. There was nothing terribly egregious about the facility, although I don’t know how long it will take my back will recover from how rock hard the mattress was…ouch.
展开
酒店回复: Hello Mindy,We are glad to hear that you found our hotel to be a suitable and pet-friendly option for your stay. We appreciate your kind words about our helpful staff. We apologize for any discomfort you experienced with the mattress and hope your back feels better soon. Your feedback is valuable to us as we continually strive to improve our guests' experience.
1.0分
商务出差
展开
Absolutely horrible! Our first 2 rooms had black mold and the 3rd had a broken shower head which led to my daughter slipping in the shower and getting a personal injury.
展开
酒店回复: Hello Stacey, We appreciate you sharing your experience with us and apologize for any inconvenience you may have encountered. We take all feedback seriously and will address these concerns with our team to ensure a better experience for our guests in the future.
3.0分
其他
The toilet ran on incessantly. No daily cleaning. Bathtub was in dire need of replacement. Very noisy with other tenants talking in the late hours.
展开
酒店回复: Hello Reuben, We appreciate you taking the time to share your feedback with us. We regret to hear that your recent stay did not meet your expectations. We will be sure to share your comments with the relevant departments for further review and improvement. Thank you for bringing these matters to our attention.
酒店员工非常友善和乐于助人。我们预订的房间出现了一些问题，因为他们的预订系统出了故障，但我们还是设法让这次住宿尽可能地愉快。
Had plumbing issues the entire stay, toilet leaked all over floor, ceiling was leaking, tub backed up with black gross water…most people who worked front desk didn’t speak very good English along with anyone you called at corporate. Do not stay here.
GROSS
We usually stay in VRBOs when we travel as they are generally cleaner and safer. This trip proved us right. First off the room had a small apartment sized refrigerator and sink etc but there were not any dish towels or even paper towels. That wasn’t a big deal, we just went out and bought dish clothes to use. Then we realized our toilet was leaking. We went to the front desk and let them know and nothing was done. It continued to leak the whole 4 days we were there. Our clothes had been rummaged through while we were out of the room the only day we allowed the cleaning crew in. We had to make our oun DND sign out if a paper plate to keep them out. We heard fighting outside of our room at night more often than not and there definitely was not enough parking as this lot was shared with the hotel next door. I’ve stayed in red roofs before so I didn’t have high expectations, but this was the absolute worst. I have a special diet that requires me to meal prep so we need a refrigerator wherever we stay and this was truly our only option. The whole experience was gross, we just did not have the time to switch hotels while we were there.
This hotel seems more like an apartment complex than a hotel. There were many ‘rooms’ you could tell people were living out of. IE: charcoal BBQ grills, people with patio chairs (they took inside), I could see passing by one window several plants under a light and books on a shelf
The odor of marinuana was proliferate throughout the hotel grounds.
The second night we were there, it seemed as though some sort of pumping going on all night long. The last day we stayed the lawn keepers were mowing. (I realize this noise is a necessity, it just added to being kept awake from the pumping sound over night).
The room was clean.
The toilet ran continuously.
It is on two busy streets and the freeway, so traffic noise.
Ending on a good note, it was close to many restaurants and fast food restaurants. Walmart, Sam’s Club were about a mile down the road. A large shopping mall was across from Walmart.
I would choose another hotel.
The room was old and ryn diwn, but the staff was extremely friendly and courteous.
Almost no parking. Hotel was old and dirty. I canceled my stay immediately despite the one night stay penalty. Don’t stay here!!
This hotel was kinda low quality and not kept the cleanliness
I won’t stay again
Inexpensive and pet-friendly
I needed an inexpensive and pet-friendly place to crash for a night while visiting family for the holidays, and this fit the bill. The staff person at the desk was helpful. There was nothing terribly egregious about the facility, although I don’t know how long it will take my back will recover from how rock hard the mattress was…ouch.
Absolutely horrible! Our first 2 rooms had black mold and the 3rd had a broken shower head which led to my daughter slipping in the shower and getting a personal injury.
The toilet ran on incessantly. No daily cleaning. Bathtub was in dire need of replacement. Very noisy with other tenants talking in the late hours.