酒店回复: Herzlichen Dank für Ihre wundervolle und ausführliche Bewertung! Es freut uns außerordentlich zu lesen, dass Ihr Aufenthalt so viele schöne Eindrücke hinterlassen. Ein besonderes Dankeschön auch für Ihre lobenden Worte an unser Team. Es ist schön zu wissen, dass wir Sie mit unserem Service, dem kulinarischen Angebot und dem stilvollen Ambiente überzeugen konnten. Wir freuen uns schon jetzt darauf, Sie bald wieder bei uns willkommen heißen zu dürfen und bedanken uns nochmals herzlich für Ihre tolle Bewertung! Mit besten Grüßen aus Ischgl Ihr Team vom Schlosshotel Ischgl
酒店回复: Vielen lieben Dank für Ihre wunderbare Bewertung. Es freut uns sehr, dass wir Ihnen einen schönen Geburtstag bereiten konnten. Wir freuen uns schon jetzt, Sie bald wieder bei uns begrüßen zu dürfen! Herzliche Grüße aus Ischgl Ihr Team vom Schlosshotel Ischgl
酒店回复: Dear Hendoli thank you very much for your positive review! We are happy that you had a good time in our hotel. Kids are very welcome in our hotel but we don't have any kids facilities - kids club, etc. We hope to see you again! Best regards, Yours Family Tschiderer and the Schlosshotel Team.
5.0分
其他
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I can highly recommend this wonderful hotel. Impeccable service throughout. Especially guest arrangements by Julia and concierge by Moritz. The rooms are large and stylish. Spotlessly clean. The dining facilities are superb. Wonderful breakfast both a la carte and buffet. Delicious food in the dining room. They organised everything for us, be it collection from the airport, ski instructor (Christian Pfeiffer is exceptional), ski passes and equipment. All simple and seamless. They also have a fantastic spa. Moritz booked wonderful restaurants for us each night. Great dining at the 5 star hotel next door. That was magnificent. Also Lucy Wang (sushi / Asian) and Prenner ranked as outstanding. And as I mentioned the hotel itself has excellent food and service. We could not recommend this hotel more highly.
5.0分
其他
Dining there with such a good team made the visit special. Good wine list.
Great apres-ski options on site and within a short walking distance.
3.0分
家庭亲子
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In the past, this was a very classy hotel; nowadays, it's filled with noisy Russians and Romanians. The breakfast is meager, nothing special, just some toast with egg. It's best to skip the evening dinner; I've never experienced anything so mediocre. Instead, book a table at a good restaurant in the village. The management, along with a team of five, loudly convene meetings in the lobby, where guests would normally sit. They discuss finances loudly, brainstorming potential improvements to make more money. It's incredibly antisocial and a very odd situation for guests trying to read a book nearby. I would suggest investing in a proper meeting room. It has become a village solely for single men; women are as rare as hen's teeth. The après-ski venues have turned into a sort of meat market, making your wife feel uncomfortable quickly. Ischgl is no longer the charming family ski resort it used to be. It has turned into a bull's fest, ending in nightly brawls with glasses flying around in the après-ski bars. We won't be going next year.
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酒店回复: Thank you for taking the time to share your impressions. We are genuinely sorry to hear that your recent experience did not meet your expectations, and we appreciate your honest feedback. We regret that certain aspects of your stay, particularly the dining experience and atmosphere, fell short. Our team strives to maintain a high standard of service and hospitality. Concerning your remarks about our staff meetings, we truly apologize if these caused a disturbance. These discussions are meant to improve guest experiences. As for your broader observations about the resort and village atmosphere, we understand that changes in demographics and tourism trends can influence personal preferences. We would be happy if you would have told us your feedback at the time of the check-out. We thank you once again for your feedback and wish you all the best in your future travels. Kind regards, The management team
5.0分
朋友出游
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This is just how a great hotel should be. All the staff were very friendly and could not do enough for us, there was always plenty of staff on reception to help with anything you needed and the hotel never felt busy. The restaurant food was great, with fantastic service and the bar was the same. The rooms were great too. Not a single complaint about this hotel. It wasn't cheap, but I felt we got very good value for money . I will stay only here when I go to ischgl again.
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酒店回复: Dear James M. thank you very very much for your kind review! We are happy to welcome you soon again here in Ischgl. Best regards, Yours Family Tschiderer and the Schlosshotel Team
5.0分
情侣出游
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Pros - Stunning hotel - Location is perfect - Ski in/out is just a bonus - Lobby area for drinks and games - Spa is beautiful- adults only from 6pm. - Food was fantastic. A big thank you to Sophia the resturant manger for personalising our evening menus. Mauella our fabulous server. Cons - Room is small - Shared balcony - Champagne bar had a strange vibe and staff are not very welcoming. But we found the most perfect wine bar at the bottom of the hill to the right.
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酒店回复: Dear Lou-Explore, thank you very much for your positive review! We are happy that you had a good time in our hotel. We would be happy to welcome you soon again and our reservation team will find definitely the best room for you! Best regards, Yours Family Tschiderer and the Schlosshotel Team.
5.0分
其他
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This was probably the best hotel i ever stayed, certainly in the Alps. Everything 100% was perfect. Location amazing, right in centre of Ischgl, you can actually ski down next to the hotel entrance. The half board option was superb, 6 course dinner each night was amazing, quality of food and service . Amazing variety on wine list. Breakfast just sensational, lots of choice, nice breads and mix of foods. Fantastic tough to give a newspaper with the day snow report and ski conditions, The room we had was deluxe with view of mountain. Amazing comfy bed, spacious, lots of hanging space, i never had a hotel provide so many coat hangers!. Bathroom perfect , great shampoos and body washes. Hotel spa modern and luxurious, not overstated Hotel bar area really wonderful lots of space, cosy , nice bar staff. Hotel has traditional style you feel you are in the Alps , bit modern day services. Ski hire was so easy and they also provide the ski pass in the hotel reception,. Local bars and restaurants within a few yards from the hotel Cannot wait to come to this hotel again. Top notch thank you !
2024 年 12 月 14 日至 19 日，我们作为情侣参观了伊施格尔城堡酒店，只能尽情狂欢。这次住宿非常完美，在各个方面都超出了我们对五星级酒店的期望。 服务和氛围 服务非常出色，体现了酒店的高标准。从接待到离开我们都感到完全被宠坏了。餐厅区的温暖给我们留下了特别深刻的印象：Sophia、Selina、Finn 和 Meltin 在这里值得特别赞扬。梅尔廷用他的魅力让我们每天早上的早餐体验变得甜蜜，并读懂了我们的每一个愿望。酒吧也考虑到了每一个细节——顾客在这里确实是上帝。 美食 城堡酒店的美食非常棒！每道菜都令人愉悦，高价格水平反映了食物的质量。我们特别想强调的是，您可以选择订购一瓶葡萄酒，如果您还没有喝完，可以将其放在一边以供第二天使用——这是一个很棒的优惠。小提示：开放式葡萄酒价格稍贵，因此值得一瓶。 房间 我们的房间非常安静，从阳台上可以看到美丽的景色。然而，对于下次访问，我们希望选择更现代的客房类别，因为乡村风格的家具与酒店其他非常时尚的氛围形成了鲜明的对比。很高兴知道这里有多种选项可供选择。 水疗和保健 水疗区虽小，但很不错。我们特别推荐水疗经理 Kirsten 为您提供全面的按摩服务。这种治疗让我们完全放松，我们感觉自己获得了重生。 更多亮点 城堡酒店的位置无与伦比：紧邻最好的滑雪后地点，但仍然拥有安静的氛围。礼宾部很乐意为我们预订滑雪后的桌子，这让我们的住宿更加轻松。一大优点是包含滑雪通行证 - 这是一个完美的优惠，让您的住宿更加圆满。滑雪储藏室时尚且超级干净，就像酒店的其他部分一样。 总的来说，这是一次美妙的住宿，我们已经期待着下次入住伊施格尔城堡酒店 - 当然是现代化的客房类别。感谢您度过了这个难忘的假期！
这是我们第一次入住城堡酒店，一切都如我们所希望的那样。我已经通过电话告知了我们要庆祝生日的信息，一切都按照约定进行。酒店给我们升级了更大的房间，真是太棒了。房间很大，干净，设施齐全，干净。酒馆里的晚餐很完美，水晶厅也很完美。所选择的葡萄酒与各自的菜肴非常搭配。 不要忘记非常美丽的水疗区。它可能不是最大的，但很容易放松。 总而言之，这是一次非常愉快的住宿，我们能够摆脱日常生活的束缚，放松身心。 特别值得一提的是近乎家庭般的氛围，以及始终无可挑剔的服务。接待处的询问在很短的时间内得到了处理。 感谢您度过了愉快的时光，我们一定会再次拜访您。
极好的
我们在这里度过了愉快的几天。一流的服务、食物和位置。
酒店位于市中心，距离前往滑雪场的缆车约 400 m。酒店非常舒适。房间设备齐全且宽敞。我们会遗憾没有儿童区。半膳服务在食品质量和服务方面都非常出色。非常好的体验。
I can highly recommend this wonderful hotel. Impeccable service throughout. Especially guest arrangements by Julia and concierge by Moritz. The rooms are large and stylish. Spotlessly clean. The dining facilities are superb. Wonderful breakfast both a la carte and buffet. Delicious food in the dining room. They organised everything for us, be it collection from the airport, ski instructor (Christian Pfeiffer is exceptional), ski passes and equipment. All simple and seamless. They also have a fantastic spa. Moritz booked wonderful restaurants for us each night. Great dining at the 5 star hotel next door. That was magnificent. Also Lucy Wang (sushi / Asian) and Prenner ranked as outstanding. And as I mentioned the hotel itself has excellent food and service. We could not recommend this hotel more highly.
Dining there with such a good team made the visit special. Good wine list.
Great apres-ski options on site and within a short walking distance.
In the past, this was a very classy hotel; nowadays, it's filled with noisy Russians and Romanians. The breakfast is meager, nothing special, just some toast with egg. It's best to skip the evening dinner; I've never experienced anything so mediocre. Instead, book a table at a good restaurant in the village. The management, along with a team of five, loudly convene meetings in the lobby, where guests would normally sit. They discuss finances loudly, brainstorming potential improvements to make more money. It's incredibly antisocial and a very odd situation for guests trying to read a book nearby. I would suggest investing in a proper meeting room. It has become a village solely for single men; women are as rare as hen's teeth. The après-ski venues have turned into a sort of meat market, making your wife feel uncomfortable quickly. Ischgl is no longer the charming family ski resort it used to be. It has turned into a bull's fest, ending in nightly brawls with glasses flying around in the après-ski bars. We won't be going next year.
This is just how a great hotel should be. All the staff were very friendly and could not do enough for us, there was always plenty of staff on reception to help with anything you needed and the hotel never felt busy. The restaurant food was great, with fantastic service and the bar was the same. The rooms were great too. Not a single complaint about this hotel. It wasn't cheap, but I felt we got very good value for money . I will stay only here when I go to ischgl again.
Pros - Stunning hotel - Location is perfect - Ski in/out is just a bonus - Lobby area for drinks and games - Spa is beautiful- adults only from 6pm. - Food was fantastic. A big thank you to Sophia the resturant manger for personalising our evening menus. Mauella our fabulous server. Cons - Room is small - Shared balcony - Champagne bar had a strange vibe and staff are not very welcoming. But we found the most perfect wine bar at the bottom of the hill to the right.
This was probably the best hotel i ever stayed, certainly in the Alps. Everything 100% was perfect. Location amazing, right in centre of Ischgl, you can actually ski down next to the hotel entrance. The half board option was superb, 6 course dinner each night was amazing, quality of food and service . Amazing variety on wine list. Breakfast just sensational, lots of choice, nice breads and mix of foods. Fantastic tough to give a newspaper with the day snow report and ski conditions, The room we had was deluxe with view of mountain. Amazing comfy bed, spacious, lots of hanging space, i never had a hotel provide so many coat hangers!. Bathroom perfect , great shampoos and body washes. Hotel spa modern and luxurious, not overstated Hotel bar area really wonderful lots of space, cosy , nice bar staff. Hotel has traditional style you feel you are in the Alps , bit modern day services. Ski hire was so easy and they also provide the ski pass in the hotel reception,. Local bars and restaurants within a few yards from the hotel Cannot wait to come to this hotel again. Top notch thank you !