We were charged for the entire visit prior to even seeing the room! Once we saw the room we were not pleased, asked for an upgrade and was told nothing available. I was never given a deposit confirmation via email when first reserved. I was accused of losing it. The AC was so loud was difficult to sleep. The floors were dirty and when brought to managements/owners attention he denied same even when it was proven. The person I was dealing with I asked if he was the owner to which he replied "yes" and when I asked for his name he refused. The coffee maker switch disintegrated upon first use; obviously old and was pretty much accused of breaking it. The management was rude and accusatory and have zero customer service skills. The only positive thing I can say is that it's close to Skaha Lake.
我们是来参加U15女子垒球比赛的。这是一家可爱的小旅馆。房间很大很干净（我们在顶楼），离公园很近，还有带烧烤设施的绿地。枕头不够，记得自己带！
酒店位置绝佳，就在湖边和公园旁边。
We were charged for the entire visit prior to even seeing the room! Once we saw the room we were not pleased, asked for an upgrade and was told nothing available. I was never given a deposit confirmation via email when first reserved. I was accused of losing it. The AC was so loud was difficult to sleep. The floors were dirty and when brought to managements/owners attention he denied same even when it was proven. The person I was dealing with I asked if he was the owner to which he replied "yes" and when I asked for his name he refused. The coffee maker switch disintegrated upon first use; obviously old and was pretty much accused of breaking it. The management was rude and accusatory and have zero customer service skills. The only positive thing I can say is that it's close to Skaha Lake.