酒店回复: Dear Sir, Your opinion is essential and allows us to perfect our services so that you have a pleasant stay (we have taken note of the points you mentioned). But we know the true reason of your discontent. Prepayment rates are not refundable in case of a cancellation due to a "change of plan". We can exceptionnaly make a refund if you provide a medical certificate but this was not the case at all. Our cancellation policies are the same for everybody and our team is working hard and strive to continuously improve the quality of our services.Best regards from Annecy,Jacques, Référent Qualité
酒店回复: Dear Guest, I want to thank you for taking the time to rate your experience. The goals of the team at the Splendid Hotel Lac d'Annecy - Handwritten Collection are to offer a quality experience to its guests and we are therefore all extremely happy when the results are praised. Thank you on behalf of the whole team for this very nice comment that motivates us to continue our efforts. Best regards, Jacques, Quality Referent
5.0分
高级家庭房 - 带1张双人床和1张双人沙发床
家庭亲子
位置非常好，有点像杭州西湖边的望湖宾馆的位置，周边就是景点，非常好。
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酒店回复: Dear Guest, We are very pleased to hear that your stay at the Splendid Hotel Lac d’Annecy- Handwritten Collection met your expectations. Your satisfaction is the result of our passion for the job and our commitment to ensuring you have an unforgettable experience. We hope to have the opportunity to continue serving you with the utmost attention during your upcoming stays in Annecy. Best regards,Jacques, Référent Qualité
很舒适的房型，位置也很好。很满意。
下一次来还是会住这里的，谢谢整体的很好的体验。
早饭也很好吃！很开心。
酒店位置很好，从Annecy的Bus Station/火车站步行到酒店也才7分钟，去古城或者湖边也是近在咫尺。整间酒店从进门到房间，都有着art deco的气息，还蛮chic的。房间中正，干湿分离，这点还不多见，特别好。本来没有在酒店用早餐的计划，那天小侄子下午急着去餐饮的洗手间，被服务员小哥哥温柔以待，去完洗手间小家伙就往餐厅一坐想喝柠檬水，他还给特意做了一杯温的柠檬水（热水+冷水+柠檬片），懂得都懂这操作～～太感动了～临行的这天选择在酒店用了早餐，还是蛮丰富的～下次来首选
将车停在酒店附近，然后通知酒店可以获得过夜停车折扣。酒店很不错，为我们准备了加床的房间，床垫很软，枕头也很舒服，房间里有电梯和空调。
位置很好，酒店很古老，早餐很丰盛，设施有点老了。停车就在对面，酒店给卡打六折左右。洗澡水太小了，太小了，太小了，唯一的毛病。
离火车站不行可达，正对欧洲花园和那个大湖，离老城区也很近，总之是个位置满分的酒店！很适合在安纳西短住
下火车步行几分钟到达
出门几分钟安纳西湖，小镇随意走
吃喝玩乐就近超级方便。
不知道这个旅馆为什么评分高，入住后发现是一个大坑，首先，设施陈旧不堪；其次，看不见安纳西湖，没有风景；第三，早餐垃圾；第四，服务态度极差，朋友们注意避坑！
房间比较小，但是地理位置非常不错，离湖很近，走走100多米就能到，周围店铺也很多，有吃饭的，租车的咖啡店之类，总之推荐
位置非常好，有点像杭州西湖边的望湖宾馆的位置，周边就是景点，非常好。
酒店地理位置绝佳，位于市中心，面朝湖泊。房间干净舒适。我们入住期间下雨了，酒店提供了雨伞，非常贴心。