Smooth, fast and easy! The lady at the desk was super nice and friendly! We love this hotel! We come often for a staycation!
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酒店回复: We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.
5.0分
其他
Bathtub was dirty. Other than that, an excellent stay. Service was great, from check in to breakfast, to check out
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酒店回复: Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service.
2.0分
家庭亲子
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Room choice was not grrat. I had a leg injury and had a long walk to room. When i got there nect door room had loud noises, i thought that it would ne an isdue. Reseption guy was the only person working with no concern for comfort. Kept asking why i might want to change rooms. Like my reason of not wanting to be next to noisy room. Towels were stained and the heartter had to be turned off because of the loud noise it made. Bathroom shower was not clean and doors were dinged and doors were old.
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酒店回复: We appreciate your business and the time you took to share your review. I'm sorry to hear that the location of your room was not ideal for your comfort. Additionally, I regret that the noise from other guest rooms detracted from your enjoyment during your visit. We hope you'll consider staying with us again for a better experience if your travels bring you back to Grand Rapids.
3.0分
情侣出游
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I called prior to our stay and asked at check in to be near one of the teams (college football) staying at the hotel, they said they were booked and could not place us near the team. My reservation was made way before they were completely booked! Instead we were put on a floor with a bunch of young kids (hockey team). They were loud running around in the hallway and were playing hockey in front of the elevators. They finally quieted down until 10:45 when they started up again. We used the hot tub, there were 3 others using it also, when we went to get out we found there were no towels. One of the other people went to ask for towels, we all stayed in the hut tub another 15 - 20 minutes and no towels came. I went to the front desk and asked, they said they would bring some out, 10 minutes went by, no towels came.
We just left and dripped on our way back to the room. We stayed at this hotel on 10-10-25 and had a great stay, last night was NOT a great stay for the experience and price we paid.
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酒店回复: I sincerely apologize for the issues you encountered during your stay. It’s clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback,and we hope to have another opportunity to meet your expectations in the future.
非常好，酒店20分钟一班shuttle bus到机场。附近有家Walmart，走路大概十分钟。
酒店很干净，也有很多机组人员入住。接驳巴士的服务也很好。Trip.com 的价格比其他网站便宜，我非常满意。
这家酒店各方面都令人满意。如果您需要机场班车，抵达后立即致电酒店，10-15分钟内即可搭乘。酒店还提供温暖的泳池，大堂里还有一家星巴克，您可以悠闲地享用一杯咖啡。我觉得星巴克的水果无论什么国籍的人都会喜欢。不过，这里的三明治，包括培根和土豆，都非常咸，可能不太适合亚洲人。
总体体验不错。员工友善，房间舒适，价格实惠，住宿体验很棒。以后去大急流城旅行我还会再住这里。只是希望附近能有商店、餐厅之类的。地理位置很像公司办公室。
我们的电视坏了，告诉前台没人来修，游泳池关闭了，我们问的时候，晚上火坑没有亮，真是太糟糕了
1晚回顾
地毯上似乎有很多灰尘。而且浴室太小了。总的来说，这是一家大而好的酒店，问讯处的人也非常友好。
Smooth, fast and easy! The lady at the desk was super nice and friendly! We love this hotel! We come often for a staycation!
Bathtub was dirty. Other than that, an excellent stay. Service was great, from check in to breakfast, to check out
Room choice was not grrat. I had a leg injury and had a long walk to room. When i got there nect door room had loud noises, i thought that it would ne an isdue. Reseption guy was the only person working with no concern for comfort. Kept asking why i might want to change rooms. Like my reason of not wanting to be next to noisy room. Towels were stained and the heartter had to be turned off because of the loud noise it made. Bathroom shower was not clean and doors were dinged and doors were old.
I called prior to our stay and asked at check in to be near one of the teams (college football) staying at the hotel, they said they were booked and could not place us near the team. My reservation was made way before they were completely booked! Instead we were put on a floor with a bunch of young kids (hockey team). They were loud running around in the hallway and were playing hockey in front of the elevators. They finally quieted down until 10:45 when they started up again. We used the hot tub, there were 3 others using it also, when we went to get out we found there were no towels. One of the other people went to ask for towels, we all stayed in the hut tub another 15 - 20 minutes and no towels came. I went to the front desk and asked, they said they would bring some out, 10 minutes went by, no towels came.
We just left and dripped on our way back to the room. We stayed at this hotel on 10-10-25 and had a great stay, last night was NOT a great stay for the experience and price we paid.