酒店回复: Dear Linqidian,Thank you for sharing your thoughtful impressions following your recent stay at The St. Regis Jakarta. We are truly delighted to know that your experience reflected the signature refinement and elevated standards you expected from The St. Regis brand.It brings us great pleasure to learn that you appreciated our attentive service, sophisticated facilities, and the variety of our breakfast offerings. Your recognition of these details means a great deal to us, as each element is thoughtfully curated to provide an atmosphere of timeless elegance and comfort for our guests.We would like to once again thank you for your kind words of appreciation and we look forward to the privilege of welcoming you back at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear Valued Guest,Warm greetings from The St. Regis Jakarta. Thank you for taking the time to share such a comprehensive review of your recent stay with us. On behalf of the entire team, I would like to express our sincere apologies for the multiple issues you encountered during your stay. Please rest assured that your experience does not reflect the standard of excellence and attention to detail we are committed to upholding.Allow me to address your concern regarding the first issue that you have mentioned. To better understand and improve this process, we would be grateful if you could kindly share more details about the experience, specifically, which outlet and time this occurred? This will allow us to investigate thoroughly and ensure consistency in our offerings and communication across all venues.We also regret the inconvenience caused by our delivery protocols. While measures are in place to ensure safety and privacy for all guests, it is clear that our procedures for handling room deliveries fell short of expectations. Please accept our apologies for the delays and confusion experienced. Our team is actively reviewing this workflow to ensure greater efficiency and guest support, especially for time-sensitive items.You also raised a distressing concern regarding insect bites and room humidity. We take this matter with utmost seriousness. While our Housekeeping team acted swiftly to extend assistance during your stay, we fully acknowledge that this did not restore your comfort. We are now working closely with our related departments to enhance preventative measures, including improved dehumidification and room environmental controls, in order to prevent such issues moving forward.Please know that your feedback is invaluable to us. It guides our continuous efforts to elevate our guest experience and uphold the legacy of bespoke care that defines the St. Regis brand. We are committed to learning from this and ensuring it does not happen again.Should you be open to further discussion, I would truly appreciate the opportunity to personally connect with you and better understand how we may restore your confidence in us. You may reach me at +62 21-5094 8888, and I remain fully at your disposal.Once again, thank you for bringing these matters to our attention. We deeply regret the inconveniences caused and hope to have the privilege of welcoming you back in the future, where we can deliver the seamless and refined stay you rightfully expect from The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear Valued Guest,Thank you for taking the time to share your review regarding your recent stay at The St. Regis Jakarta. We are delighted to know that your overall experience was enjoyable. We are also pleased to learn that you appreciated the attentive service that we have provided and the refined design of our rooms.Your feedback regarding the room’s humidity and sound insulation is truly appreciated, and we will take it into consideration as we work to further elevate the guest experience.We would like to once again thank you for your kind words of appreciation and we hope to have the pleasure of welcoming you back to The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear Valued Guest,Thank you for sharing a detailed feedback regarding your stay with us at The St. Regis Jakarta.We are pleased to hear your recognition of our rooms as among the finest in Jakarta. We are also delighted to know that you enjoyed our extensive breakfast selection and appreciated the team’s prompt assistance and flexibility during your stay.At the same time, we sincerely regret that the in-room scent and bedding did not fully meet your expectations. Please rest assured that your comments have been shared with our housekeeping and management teams for review and improvement, as we continuously strive to perfect every aspect of our guests’ experience.We truly value your insights and hope to have the opportunity to welcome you back for an even more flawless stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear KLKL_,Thank you for your continued loyalty and for sharing such kind feedback about your recent stay at The St. Regis Jakarta. We are truly honored to be your preferred choice among Jakarta’s luxury hotels.It is a pleasure to know that you enjoyed the hotel’s elegant atmosphere, attentive service, and delightful breakfast. We greatly appreciate your thoughtful observations, and we are pleased that our relaxed yet refined approach to comfort contributed to an enjoyable dining experience.We look forward to welcoming you back for yet another exceptional stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback and for continuing to choose The St. Regis Jakarta. We are delighted to know that you once again enjoyed the quiet comfort and cleanliness of your room, and we are pleased to hear that the sauna remains as your favorite retreat.We also appreciate your comments regarding the breakfast selection, particularly the fruit offerings. Please be assured that your feedback has been shared with our culinary team as we continuously strive to enhance the dining experience for our valued guests.It is always a pleasure to have you with us, and we look forward to welcoming you back for another refined and relaxing stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
酒店回复: Dear YesNCW,Thank you for sharing such a wonderful review of your recent stay at The St. Regis Jakarta. We are delighted to know that you enjoyed the hotel’s elegant design, the thoughtful assistance from our butler team, and the variety offered at our breakfast buffet. It is a pleasure to hear that the cleanliness and comfort of the hotel contributed to an excellent overall experience. We look forward to welcoming you back soon for another refined and memorable stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta
冲着瑞吉的品牌去住的,果然很好。服务非常到位,设施很高级,满满的高级风。早餐非常棒。个种食物,非常全面美味。
房间很好,早餐很好,服务也很好.但是和两年前圣诞节住宿体验整体体验感差了,之前的体验感真的太棒,所以期望和标准很高,这次入住小蛋糕也没了,早餐也不能单独点单. 不过下次还会去的,毕竟bar还没体验
整体服务是满意的,我和朋友来看演出,预订了两晚的房间,房间整体设施是满意的,服务态度也很好,但是有两点我觉得做的还是不够好。
第一:2号早上用餐时,有服务生说一楼用餐人数较多,让我们可以选择去二楼,说两层楼的餐食都是一样的。3号我们在一楼用餐后发现,2楼少了很多品类,让我们吃得有一点不开心。
第二:酒店对外卖人员的限制很强,开车进入酒店大堂需要员工手动开闸才能过车,如果当时没有员工在,只能等。
我第二天中午点了个咖啡,备注送上楼,结果酒店服务生也没有送,我打电话到礼宾服务,我打过去一次,他确认了我的咖啡有送到酒店,给我回了一次电话,我说让送房间,最后还是没有送。
等我有时间下楼拿的时候已经过了一个多小时了。虽然不是每个酒店都会送上楼,但是我已经备注了,也通过电话要求送了,最后还是不送,我觉得服务还是做的很一般。
第二晚点了个外卖,我备注的是让送房间外卖人员说23:20左右就送到了,但是酒店不让进,也没有工作人员守着,他就随便放地上,也没联系我,酒店也找不到外卖在哪里,我们下楼折腾了二十多分钟都没结果。最后就放弃了,饿着吧。结果凌晨十二点多接近一点了,又给我们送上楼了。
第三:卫生有一点小问题,退房当天起床突然发现手被虫子咬了一圈,看症状比较像臭虫或者跳蚤咬的。我们居住在10楼,也不知道是床上的问题还是整体的问题。酒店很潮,第一天进门就觉得一股潮湿发霉的感觉,但是最近下雨很多,我们也理解,所以一开始没有提这个事。
直到我被虫子咬了,我觉得还是因为潮湿环境的原因,酒店也没有很好的进行除湿,这么高端的酒店是否可以在房间配备一个除湿机,中国国内连普通五星都会配,这个值得参考学习一下。
以上三点,其实让我的入住体验感很差。
ps:我在酒店其实只有最后一天提了虫子的事情,吃早餐的时候让服务生给房间喷点药之类的,怕被咬。酒店客房经理来解释可能是开窗导致虫子进房间,但是我其实不太认同,因为房间和阳台的门我们基本上是关着的,难道开门几秒钟就被咬了吗🥲
当然她态度很好,我一说,她也马上给我打扫房间,并给我推迟退房,还给我准备了巧克力当礼物。我觉得态度很好,但还是入住体验很差,弥补不了。
视频是3号早上刚下楼进入餐厅发现自己被咬了,赶紧回房间涂药,也还好我在泰国买了药。
图片是4号回到中国,之前红肿起小包包的地方全部变成水泡了,很痒很痒,让人很烦躁。
挺好的,早餐品类比朗 柏多一些,这也是为什么选择第二次来的原因
服务非常周到,房间设计也很棒。雅加达酒店都有些潮湿这点不大好,以及隔音还可以再改善一下。总的来说是不错的住宿体验。
整体房间确实可以算是雅加达首屈一指的了,但是酒店香水的味道不是我喜欢的,入住的房间被褥有点潮湿,虽然半夜还是快得到响应换了一间,还延时到下午五点退房,早餐非常丰盛
第N次入住,雅加达高端酒店基本上全部尝试过了,最喜欢还是瑞吉, 酒店氛围,服务好,早餐好吃(早餐厅可以穿拖鞋入内,柏悦跟朗庭印象中都不允许)
服务很棒。大堂很漂亮。房间很干净。早餐种类丰富。
电器设备出了一些问题(服务请求按钮一直亮着,房间电话时好时坏),空调控制也有点问题(很难调低温度)。
总的来说,住得很愉快,但房间的电器设备可能需要检查一下!
房间一如既往的安静干净,但是现在人也越来越多啦
负一层的桑拿房依旧是我的最爱,早餐感觉水果没有以前那么好了 但是也不错
整体体验感很好,很干净,酒店设计感也很棒,有管家贴心地帮忙提行李和介绍酒店,自助餐和早餐都很丰富,有机会还会再入住的!