酒店回复: Dear Linqidian,Thank you for sharing your thoughtful impressions following your recent stay at The St. Regis Jakarta. We are truly delighted to know that your experience reflected the signature refinement and elevated standards you expected from The St. Regis brand.It brings us great pleasure to learn that you appreciated our attentive service, sophisticated facilities, and the variety of our breakfast offerings. Your recognition of these details means a great deal to us, as each element is thoughtfully curated to provide an atmosphere of timeless elegance and comfort for our guests.We would like to once again thank you for your kind words of appreciation and we look forward to the privilege of welcoming you back at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear Valued Guest,Warm greetings from The St. Regis Jakarta. Thank you for taking the time to share such a comprehensive review of your recent stay with us. On behalf of the entire team, I would like to express our sincere apologies for the multiple issues you encountered during your stay. Please rest assured that your experience does not reflect the standard of excellence and attention to detail we are committed to upholding.Allow me to address your concern regarding the first issue that you have mentioned. To better understand and improve this process, we would be grateful if you could kindly share more details about the experience, specifically, which outlet and time this occurred? This will allow us to investigate thoroughly and ensure consistency in our offerings and communication across all venues.We also regret the inconvenience caused by our delivery protocols. While measures are in place to ensure safety and privacy for all guests, it is clear that our procedures for handling room deliveries fell short of expectations. Please accept our apologies for the delays and confusion experienced. Our team is actively reviewing this workflow to ensure greater efficiency and guest support, especially for time-sensitive items.You also raised a distressing concern regarding insect bites and room humidity. We take this matter with utmost seriousness. While our Housekeeping team acted swiftly to extend assistance during your stay, we fully acknowledge that this did not restore your comfort. We are now working closely with our related departments to enhance preventative measures, including improved dehumidification and room environmental controls, in order to prevent such issues moving forward.Please know that your feedback is invaluable to us. It guides our continuous efforts to elevate our guest experience and uphold the legacy of bespoke care that defines the St. Regis brand. We are committed to learning from this and ensuring it does not happen again.Should you be open to further discussion, I would truly appreciate the opportunity to personally connect with you and better understand how we may restore your confidence in us. You may reach me at +62 21-5094 8888, and I remain fully at your disposal.Once again, thank you for bringing these matters to our attention. We deeply regret the inconveniences caused and hope to have the privilege of welcoming you back in the future, where we can deliver the seamless and refined stay you rightfully expect from The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear Valued Guest,Thank you for taking the time to share your review regarding your recent stay at The St. Regis Jakarta. We are delighted to know that your overall experience was enjoyable. We are also pleased to learn that you appreciated the attentive service that we have provided and the refined design of our rooms.Your feedback regarding the room’s humidity and sound insulation is truly appreciated, and we will take it into consideration as we work to further elevate the guest experience.We would like to once again thank you for your kind words of appreciation and we hope to have the pleasure of welcoming you back to The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear Valued Guest,Thank you for sharing a detailed feedback regarding your stay with us at The St. Regis Jakarta.We are pleased to hear your recognition of our rooms as among the finest in Jakarta. We are also delighted to know that you enjoyed our extensive breakfast selection and appreciated the team’s prompt assistance and flexibility during your stay.At the same time, we sincerely regret that the in-room scent and bedding did not fully meet your expectations. Please rest assured that your comments have been shared with our housekeeping and management teams for review and improvement, as we continuously strive to perfect every aspect of our guests’ experience.We truly value your insights and hope to have the opportunity to welcome you back for an even more flawless stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear KLKL_,Thank you for your continued loyalty and for sharing such kind feedback about your recent stay at The St. Regis Jakarta. We are truly honored to be your preferred choice among Jakarta’s luxury hotels.It is a pleasure to know that you enjoyed the hotel’s elegant atmosphere, attentive service, and delightful breakfast. We greatly appreciate your thoughtful observations, and we are pleased that our relaxed yet refined approach to comfort contributed to an enjoyable dining experience.We look forward to welcoming you back for yet another exceptional stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback and for continuing to choose The St. Regis Jakarta. We are delighted to know that you once again enjoyed the quiet comfort and cleanliness of your room, and we are pleased to hear that the sauna remains as your favorite retreat.We also appreciate your comments regarding the breakfast selection, particularly the fruit offerings. Please be assured that your feedback has been shared with our culinary team as we continuously strive to enhance the dining experience for our valued guests.It is always a pleasure to have you with us, and we look forward to welcoming you back for another refined and relaxing stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta

酒店回复: Dear YesNCW,Thank you for sharing such a wonderful review of your recent stay at The St. Regis Jakarta. We are delighted to know that you enjoyed the hotel’s elegant design, the thoughtful assistance from our butler team, and the variety offered at our breakfast buffet. It is a pleasure to hear that the cleanliness and comfort of the hotel contributed to an excellent overall experience. We look forward to welcoming you back soon for another refined and memorable stay at The St. Regis Jakarta.Warm regards,Yosefine Nandy LestyanaDirector of Marketing CommunicationsThe St. Regis Jakarta