酒店回复: I’m sorry to hear about your experience and that your stay did not meet expectations. We understand how important a smooth and stress-free visit is, and your feedback has been shared with our team for review.

酒店回复: Dear Fernando,Thank you for sharing your feedback. I sincerely apologize for the inconvenience you experienced during your stay, from the noise disruptions to the room assignment issue. I completely understand how frustrating this must have been, and I truly regret that we were not able to address these concerns during your time with us.Please know that guest satisfaction is our top priority, and we always want the opportunity to make things right before you leave the property. If you ever encounter any issues in the future, I highly recommend reaching out to a manager by asking for one at the front desk or giving us a call. We would have been happy to resolve this for you right away.I do see that you contacted Hilton and were issued points for the inconvenience, and I hope this helps in some way. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.Best regards,

酒店回复: Thank you for your feedback, and I sincerely apologize for the inconvenience you experienced during your stay. I understand how frustrating it must have been to move rooms only to feel that the new accommodations were a downgrade, and I’m truly sorry that we didn’t meet your expectations.We appreciate you bringing to our attention the issues with the lighting, the condition of the kitchen, the water on the floor, and the TV. These are certainly not the standards we strive to maintain, and I’ll be following up with our maintenance and housekeeping teams to ensure these concerns are addressed immediately.Thank you again for your honest feedback. We truly value your business and hope to have the chance to provide you with a much better experience in the future.

酒店回复: Thank you for sharing your feedback. I’m genuinely sorry to hear about the numerous challenges you faced during your stay. Your experience with the broken blind, heating delay, unresolved plumbing issues, and breakfast quality is not reflective of the high standards we strive to maintain. I understand how frustrating this must have been, and I want to sincerely apologize for the inconvenience.We never want our guests to feel unsupported, and I’m sorry that our staffing limitations impacted your experience. Please know that we are actively addressing these issues with our team to ensure better service and responsiveness moving forward.As a gesture of our commitment to making this right, we have added 15,000 Hilton Honors points to your account. We hope this helps restore your confidence in us and shows how much we value your business.If there is anything more we can do to make up for this experience, please don’t hesitate to reach out. Your feedback is vital in helping us improve, and we hope to have the opportunity to welcome you back for a better stay in the future.Thank you for your patience and understanding.

酒店回复: ¡Gracias por compartir sus comentarios positivos! Nos alegra saber que disfrutó de nuestro desayuno variado, así como de nuestras cómodas y espaciosas habitaciones. También es un gusto saber que nuestras instalaciones fueron de su agrado. Esperamos tener la oportunidad de recibirlo nuevamente pronto.