酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your valuable comments.We would like to inform our esteemed guests that the windows in our Deluxe, Executive, and Premium Classic rooms are fixed and are not designed to be opened. This has been implemented as part of our standards to maintain enhanced hygiene and guest comfort.Guests who prefer rooms with openable access are kindly requested to consider booking our Deluxe Balcony or Premium Balcony rooms which feature an openable balcony door.Please be assured that we value this feedback sincerely. As we have received similar suggestions from other guests, we are reviewing the feasibility of introducing openable windows in the future.We look forward to the opportunity of welcoming you again and providing you with an improved and pleasant stay.Yours sincerely,Sumit kumarReservation Manager

酒店回复: 感谢您与我们分享您的反馈。我们非常重视您的意见，因为它有助于我们不断改进我们的服务。对于您在入住期间遇到的不足，我们深表歉意。您对床、床单和淋浴的清洁度以及 Wi-Fi 连接和水质的担忧令我们深感担忧。请放心，我们会认真对待您的意见，并将及时与我们的客房清洁和维护团队解决这些问题，以确保整个酒店的清洁度和功能性达到更高的标准。 我们了解靠近 Maha Bodi 寺庙是您入住的积极方面，但我们很遗憾其他方面未能达到您的期望。我们努力为所有客人提供舒适愉快的体验，我们为这次未能满足您的期望而道歉。 我们感谢您对价格的反馈，并将在继续改进我们的服务时将其考虑在内。我们真诚地希望您下次光临时能再给我们一次机会，让我们超越您的期望。 再次感谢您的宝贵反馈。 诚挚的问候， Sumit Kumar 预订经理

酒店回复: 尊敬的宾客： 感谢您抽出宝贵时间评价我们酒店。如果您觉得接待服务不够周到，我们深表歉意。我们将确保此类情况不再发生。每一位宾客对我们都至关重要，我们致力于让每一位宾客在酒店都能感受到热情周到的服务。 此致， Sumit Kumar 预订经理