酒店回复: Dear Value Guest,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the value for money, as well as the comfort and amenities of your corner room.We apologize for the inconvenience regarding the laundry bag during checkout and appreciate your understanding in this matter. Your feedback is invaluable and will be shared with our team to help improve our processes and ensure a smoother experience for future guests.We look forward to welcoming you back to Oakwood Studios Sukhumvit Bangkok.Yours sincerely,Kritsayapron V.Front Office Manager

酒店回复: 尊敬的贵宾： 非常感谢您抽出时间与我们分享您的入住体验。我们很高兴您觉得我们位置便利，方便前往 BTS 通罗站和附近的步道。我们也很高兴得知您对我们的嘟嘟车服务以及房间大小、清洁度和整体性价比表示赞赏。 您的好评对我们的团队意义重大，并鼓励我们继续为客人提供舒适实惠的住宿体验。我们期待您再次光临曼谷，享受愉快的旅程。 此致， Kritsayapron V. 前台经理

酒店回复: Dear Value Guest,Thank you for taking the time to share your honest feedback regarding your recent stay with us. We sincerely apologize that certain aspects of your experience did not meet your expectations, particularly regarding the room size, bed comfort, and the overall layout of our property.We appreciate your kind words about our front desk team, and we will share your compliments with them. Your feedback about safety concerns and crowded spaces is important, and we will review these areas to see how we can improve the guest experience.We are grateful for your observations, as they help us enhance our services. Should you choose to stay with us again, we would be happy to assist in selecting a room that better suits your preferences to ensure a more comfortable and enjoyable experience.Thank you again for your feedback.Regards,Kritsayapron V.Front Office Manager

酒店回复: Dear Value Guet,Thank you very much for choosing to stay with us and for sharing your feedback. We’re glad to hear that our pricing and the option to use Ctrip points met your expectations, and that our front desk team made a positive impression during check-in.We’re sorry to learn that the cleanliness did not fully meet your expectations and that the distance to the nearest 7-Eleven was inconvenient. We will review your comments with our team to ensure improvements are made.We truly appreciate your feedback and hope to have the opportunity to welcome you again for an even better stay.Regard,Kritsayapron V.Front Office Manager

酒店回复: Dear Value Guest,Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed our clean room and convenient.We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,A. SukanyaAssistant Marketing Communication Manager

酒店回复: 尊敬的尊贵宾客： 非常感谢您再次选择入住我们酒店，并抽出时间分享如此详尽周到的点评。 我们很高兴得知您觉得我们酒店干净整洁、经济实惠，并且享受了舒适的住宿体验。强劲的水压、充足的热水供应以及宽敞的房间布局，让您在旅途中轻松无忧，尤其是在您带着两个行李箱的情况下，我们深感欣慰。 我们也感谢您对我们早餐的友好评价。我们很高兴您喜欢鸡蛋台新鲜烹制的煎蛋卷，以及每日轮换的咖喱、炒饭和味噌汤等菜肴。 关于洗衣服务，感谢您分享您的体验和实用信息。我们很高兴我们的团队，尤其是门卫，能够为您提供帮助，简化您的洗衣流程。我们一定会将您的好评转达给他。 您一直以来的支持和满意对我们意义重大。我们期待着您下次光临，并再次为您提供舒适愉悦的住宿体验。 谨致问候， Kritsayapron V. 前台经理

酒店回复: Dear Value Guest,Thank you for your detailed feedback! We're glad to hear that you found the shuttle service to Thong Lo Station convenient and that the surrounding area met your needs. It's great to know that the location and nearby amenities made your stay comfortable. Hope to welcome you back again soon!Regards,kritsayapron V.Front Office Manager

酒店回复: Dear Value Guest,Please accept our sincere and deepest apologies for the inconvenience and distress you experienced during your stay with us. We truly regret that the service you received did not meet the standards of professionalism and care that our hotel is committed to providing. We take this matter very seriously. Following a thorough internal review, appropriate disciplinary action has been taken against the staff member involved, in accordance with our hotel policies. We would like to assure you that such behavior is not tolerated, and additional measures have been implemented to prevent a recurrence. Once again, please accept our sincere apologies for this unfortunate incident. We greatly appreciate your feedback, as it allows us to improve our services and reinforce our operational standards. We hope you will consider giving us another opportunity to restore your confidence in our hotel.Regards,Kritsayapron V.Front Office Manager

酒店回复: Dear Value Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.Please allow us to clarify that upon your check-in, our team promptly arranged a room without a connecting door as per your request. We took immediate action to accommodate your preference before any complaint was raised, and we appreciate your understanding, especially during a period when the hotel was fully booked.We would also like to assure you that we assign rooms based solely on availability and guest requests, without any bias or discrimination. We take all guest concerns seriously and strive to provide a welcoming and respectful environment for everyone. Your feedback has been shared with our management team, and we will continue to work closely with our partners, including Ctrip, to improve communication and ensure a better guest experience in the future.We sincerely hope to have the opportunity to welcome you again and restore your confidence in our service.Regards,Kritsayapron V.Front Office Manager

酒店回复: 尊敬的贵宾： 非常感谢您的好评！我们很高兴听到您在我们酒店享受了愉快的住宿体验并赞赏我们的服务。 我们很高兴您觉得前往通罗轻轨站 (Thong Lor BTS) 的嘟嘟车服务非常便捷，并且能够探索附近的 7-Eleven 便利店和酒店周边的当地美食。 我们很高兴您能成为我们的客人，并希望很快再次欢迎您回来！ 此致， Kritsayapron V. 前台经理