Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.
9 / 10
4.0分
其他
Ligger i den stille del af Sunny Beach
Dejligt hotel og lægger i den stille del af Sunny Beach. God morgen mad og god strand bar lige uden for hotellet.
就我所付的钱而言,这里物有所值。如果你不指望奢华,只想在游泳池边休息几天,这里是个不错的选择。食物一般,但一大优点是他们每天都有新鲜的沙拉和蔬菜,所以你可以选择健康的菜品。鸡尾酒吧的酒保丹尼尔非常友好,为我们服务非常快。鸡尾酒是典型的保加利亚鸡尾酒,非常甜,糖浆很多。啤酒很淡。房间很干净,如果你把毛巾放在地上,他们每天都会换。游泳池也很干净。唯一的缺点是咖啡的质量(我认为这是低质量的雀巢咖啡)和餐厅区域没有杯子。你每天早上都必须用塑料杯喝咖啡。他们把所有的东西都放在塑料杯里,这无论如何都是不可持续的。但我喜欢在这里住 5 天,我会再来的 :)
Hotel has nice pictures of food on their website but during 11 days, the served food never looked like in the pictures. I wrote complaint to the management and they did not accept it. I pointed out broken deck chairs, mold in the bathroom, dirty kid swimming pool, uneven broken pavement surrounding the pool, water under the sink we had every day in the bathroom (probably toilet or shower was leaking), missing handle on the door from the inner side of the restaurant lady toilet, dirty cutlery, etc. and they replied that "they are surprised to read something from unhappy guest". They did not appologize at all. They even slandered and stopped to greet. The boss of the cleaning mates talked to taxi drivers just before they drived us to the airport and so the taxi drivers did not talk to us. The music played very loudly all day so nap after lunch was impossible. . There was lack of glasses during breakfast, lunch and also dinner so most of the drinks were served in plastic cups. Nonalcoholic drinks were just sweet sirups plus low quality juices. When the personnel broke plates or glasses while cleaning the tables (happened almost every day), they did not clean it, the shards were not cleaned for couple of hours even the restaurant is just next to the swimming-pool. l do not recommend this hotel to go with kids.
Ligger i den stille del af Sunny Beach
Dejligt hotel og lægger i den stille del af Sunny Beach. God morgen mad og god strand bar lige uden for hotellet.