酒店回复: Thank you for taking the time to share your experience. We are truly sorry for the many inconveniences you encountered during your stay, including the room assignment, television, phone connection, and missing bathroom amenities. This certainly does not reflect the level of comfort and service we strive to provide. We also regret that your transfer request and check-out experience did not meet expectations.Please know that your comments have been shared with our management team for immediate review and improvement. We appreciate your feedback, as it helps us make the necessary changes to better serve our guests. We hope you might consider giving us another opportunity in the future to offer you a much more pleasant and seamless experience.
2.0分
商务出差
原文
翻译提供方：Google
房间与广告上显示的房间不符。
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that the room you received did not match the one shown in the listing. This is not reflective of the standards we strive to maintain, and we are reviewing our booking and room assignment processes to prevent this from happening in the future.We hope you might give us another opportunity to provide a more comfortable stay that meets your expectations.
1.0分
家庭亲子
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The towels are really old I have picture of everything if you need to see it
The floors are sleepy I call the office and they don’t care
The bed smell like they don’t wash it
If ******* wants to see the picture I can provide it about the bathroom and towel and electrical connectors are broken and unsafe to used it
I thrust because the hotel was advertising on ******* but please take care of your costumers
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Los Angeles - Bellflower. We regret to learn that your stay fell short of your expectations due to the state of the amenity you mentioned and that you felt unsafe. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
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Yes pet friendly, the area is Scary & Uneasy feeling, Things in the room was horrid (the bathroom door lock is Broken the door frame is the same way, toilet paper holder broken, toilet seat broken, the fire alarm is missing out of ceiling, we weren't able to use the refrigerator because the door on it doesn't shut because the ice in freezer is out so far it can't close, the plug out have no covers & most of them don't work, the screen on the window has blue tape on it because it's all tore up, there is 1 microwave it's in the office, the floors are so sticking your feet that stick to it, beds are very worn out, last thing the pillows are like sleeping on a bunch of small cotton balls from being washed so many times & Very Noisy) We had to wait 1 1/2 hrs to check in all in all it's 1 of the worst hotels I have been in. We have stayed there before it was bad but now it's only got Worse!
I did take pictures if your interested.
Thank You Mrs.K Sievers
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酒店回复: Thank you for taking the time to share such detailed feedback. I am truly sorry for the many issues you encountered during your stay. It is unacceptable that your room was not properly maintained and that you felt unsafe or uncomfortable in the property. Your concerns regarding broken fixtures, missing safety features, cleanliness, noise, and check-in delays are taken very seriously.Your comments have been immediately shared with our management and maintenance teams to ensure these problems are addressed and corrected. Feedback like yours is critical in helping us prioritize improvements so future stays meet the standards we aim to provide.We hope you might consider giving us another opportunity in the future. We are committed to making significant improvements to provide a safer, cleaner, and more comfortable experience for our guests.
1.0分
其他
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Put some money back into the business, that place use to be a very nice place but now it’s a run down hole in the wall especially for the rates they asking for.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear that your stay did not meet expectations and that you found the property in need of improvements. We take all comments seriously, and your observations regarding the condition of the hotel have been shared with our management team for review.We hope you might consider giving us another opportunity in the future to demonstrate the enhancements we are implementing and provide a more comfortable and enjoyable experience.
1.0分
其他
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The room was absolutely terrible. I got there at 2:30am-3am paid $195.00 I checked out at 1pm 10/24/2025 the towels looked like the cleaned the floor with them stained badly so were the comforters and sheets. Thankfully I travel with my own towels,pillows and sheets. I stepped into the shower with my sandals it was so bad for a quick rinse and headed out to find a different location. I asked for a cancellation due to the state of the room the staff refused I have pictures to prove it. The room picture in ******* are not accurate to what the room looked like at all. This location should really not be here and definitely not the price I paid for. I spent less in a little town in Elko, NV and it was in a much better shape than this location. Very, very disappointed with my stay at Red Roof Inn
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酒店回复: Thank you for taking the time to share your experience. We are truly sorry to hear about the condition of your room and the issues you encountered with the towels, linens, and overall cleanliness. This is certainly not the standard we strive to provide, and we sincerely apologize for the disappointment and frustration it caused.Your feedback has been shared with our housekeeping and management teams for immediate review to ensure such issues are addressed and prevented in the future. We understand your concerns regarding the room appearance versus online photos, and we will evaluate how to more accurately represent our property.We deeply regret that your stay did not meet expectations and appreciate your honesty, as it helps us identify critical areas for improvement. We hope you might consider giving us another opportunity in the future to provide a much-improved and comfortable experience.
2.0分
家庭亲子
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The staff was great but the rooms were in poor condition: damaged floors, dirty linen, leaking shower heads that spray all over the floor, the lobby was closed and had to do all transactions outside.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that our staff made a positive impression, as providing friendly service is very important to us. However, we sincerely apologize for the condition of your room and the inconvenience caused by maintenance and operational issues. Please know that your comments have been shared with our management team so we can address these concerns promptly and make the necessary improvements. We appreciate your honesty and hope you’ll give us another opportunity to provide you with a much better experience in the future.
1.0分
其他
Nothing positive to say. Checked out the next day after staying 1 night. Worst hotel experience ever
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay at Red Roof Inn Los Angeles – Bellflower. We aim to provide exceptional service and a comfortable environment for all guests, and it’s disappointing that we did not meet that standard during your stay. Please accept my sincere apologies for any inconvenience or discomfort you experienced. Your feedback is invaluable, and we will take it seriously to improve our services. At Red Roof, we are committed to preventing future issues as value you as our guest and appreciate your business. I hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
这辈子住酒店，我还是头一回遇到这么糟糕的经历。房间里装了光线传感器，每隔15分钟就亮一次。我和我伴侣根本没法睡觉。更糟糕的是，二手烟会通过通风口和空调管道飘进来。酒店还宣称是新装修的，对吸烟零容忍！真是太讽刺了。我们这次住宿体验实在太差了。我们要求全额退款，但到现在还没收到。
隔热效果不太好
糟糕透了。他们没有给我安排无烟房。电视坏了，服务电话也打不通，浴室里也没有肥皂。我要求换房间，但他们没有。最后，我退房的时候，前台一个人也没有，所以我不得不等。我非常失望，不推荐这家酒店，以后再也不会来了。
房间与广告上显示的房间不符。
The towels are really old I have picture of everything if you need to see it
The floors are sleepy I call the office and they don’t care
The bed smell like they don’t wash it
If ******* wants to see the picture I can provide it about the bathroom and towel and electrical connectors are broken and unsafe to used it
I thrust because the hotel was advertising on ******* but please take care of your costumers
Yes pet friendly, the area is Scary & Uneasy feeling, Things in the room was horrid (the bathroom door lock is Broken the door frame is the same way, toilet paper holder broken, toilet seat broken, the fire alarm is missing out of ceiling, we weren't able to use the refrigerator because the door on it doesn't shut because the ice in freezer is out so far it can't close, the plug out have no covers & most of them don't work, the screen on the window has blue tape on it because it's all tore up, there is 1 microwave it's in the office, the floors are so sticking your feet that stick to it, beds are very worn out, last thing the pillows are like sleeping on a bunch of small cotton balls from being washed so many times & Very Noisy) We had to wait 1 1/2 hrs to check in all in all it's 1 of the worst hotels I have been in. We have stayed there before it was bad but now it's only got Worse!
I did take pictures if your interested.
Thank You Mrs.K Sievers
Put some money back into the business, that place use to be a very nice place but now it’s a run down hole in the wall especially for the rates they asking for.
The room was absolutely terrible. I got there at 2:30am-3am paid $195.00 I checked out at 1pm 10/24/2025 the towels looked like the cleaned the floor with them stained badly so were the comforters and sheets. Thankfully I travel with my own towels,pillows and sheets. I stepped into the shower with my sandals it was so bad for a quick rinse and headed out to find a different location. I asked for a cancellation due to the state of the room the staff refused I have pictures to prove it. The room picture in ******* are not accurate to what the room looked like at all. This location should really not be here and definitely not the price I paid for. I spent less in a little town in Elko, NV and it was in a much better shape than this location. Very, very disappointed with my stay at Red Roof Inn
The staff was great but the rooms were in poor condition: damaged floors, dirty linen, leaking shower heads that spray all over the floor, the lobby was closed and had to do all transactions outside.
Nothing positive to say. Checked out the next day after staying 1 night. Worst hotel experience ever