酒店回复: Dear Minna0829,Thank you very much for sharing such a wonderful review of your recent stay with us. We are delighted to know that you enjoyed the complimentary room upgrade and that the cleanliness of the room met your expectations.It is truly rewarding to hear that our private beach, family pool, and the fifth-floor infinity pool contributed to a memorable holiday—especially with those stunning sunset views. We are also very pleased that our team’s warm hospitality, the extensive breakfast selection, and your dining experiences made your stay even more enjoyable.Your kind words about the live evening entertainment and the relaxing ambience around the pool mean a lot to us. Knowing that you loved your two-night stay and are planning to return on your next trip to Langkawi is the greatest compliment we could receive.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional experience.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Hanyangyu,Thank you for taking the time to share your detailed feedback. We are truly delighted to hear that our team’s warm hospitality left a positive impression on you. Your kind words about our service, swimming pools, breakfast variety, convenient parking, and peaceful surroundings are greatly appreciated and will be shared with our staff as encouragement.At the same time, we sincerely apologize for the inconvenience caused by the faulty sink drain and for the lapse in our housekeeping inspection. This does not reflect our usual standards. Please be assured that your comments have been shared with our housekeeping and maintenance teams, and corrective actions—including improved inspection procedures—are being taken to prevent similar oversights in the future.Your feedback is invaluable to us, as it helps us improve our services and facilities. We truly hope to have the opportunity to welcome you back again, allowing us to provide you with an even better and more seamless stay.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Valued Guest,Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay at PARKROYAL Langkawi Resort and that our facilities, pools, breakfast offerings, and the service from our team exceeded your expectations.It is always our goal to provide a welcoming and memorable experience for our guests, and your kind words are truly appreciated. We look forward to welcoming you back on your next visit to Langkawi!Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our beachfront location and facilities, including the swimming pools and the relaxing atmosphere.However, we are truly sorry to learn about the inconveniences you experienced with the soundproofing and the inconsistent shower temperature. Please accept our sincere apologies for the disturbance and discomfort caused. Rest assured that your comments have been shared with our Engineering and Housekeeping teams for immediate review and improvement to ensure a more pleasant stay for all our guests.We truly value your feedback as it helps us to continuously enhance our service and facilities. We hope we’ll have the opportunity to welcome you back for a more seamless and comfortable stay in the near future.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Lanermeixihuanermeilan,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location, beach access, and public facilities, including the infinity pool and children’s pool. It is wonderful to know that the convenience of nearby dining added to your experience.However, we regret that your in-room experience did not fully meet your expectations and that you felt the value for money was not optimal. Please rest assured that your comments have been shared with our team as we continually strive to enhance our guest experience.We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your recent experience with us.We are delighted to hear that you enjoyed our fantastic surroundings, from the beautiful beach to the clean and refreshing pool, as well as the convenience of the nearby night market. It is also wonderful to know that our team’s attentive service made a positive impression on your stay.At the same time, we apologize for the areas where we fell short. We regret that some of our facilities felt a bit dated and that certain cleanliness details did not meet your expectations. Please be assured that your feedback has been shared with our housekeeping and engineering teams for immediate review and improvement.We truly appreciate your constructive comments, as they help us focus on what matters most to our guests. We hope to have the pleasure of welcoming you back for an even better stay in the future.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Taylover991219,Thank you for taking the time to share your feedback with us regarding your recent stay. We are deeply sorry to hear that we fell short of your expectations and that you experienced inconvenience during your stay.Please be assured that we take all feedback seriously and we will be reviewing your comments in detail to identify any areas where we can improve our service and standards. We appreciate your honesty and feedback as it allows us to better understand the needs and expectations of our guests.Once again, we apologize for any inconvenience caused and hope to have the opportunity to serve you again in the future, where we can demonstrate our commitment to providing the highest level of service.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Valued Guest,Thank you very much for sharing your feedback and for choosing to stay with us. We are delighted to hear that you enjoyed our convenient location, resort-style facilities, lively atmosphere, and the friendliness of our team. It is wonderful to know that our breakfast selection and evening entertainment added to your overall experience.We sincerely apologize for the disturbance caused by noise from other rooms. Your comments regarding soundproofing have been shared with our management and engineering teams for review, as we continuously strive to improve our guests’ comfort and relaxation.We truly appreciate your kind words and constructive feedback, and we look forward to welcoming you back for another enjoyable stay in the near future.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear Ella95886,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our resort to be new, with a pleasant environment and good service, as these are areas we strive to excel in.That said, we are truly sorry to learn that our buffet experience did not meet your expectations. Your comments regarding the food quality, freshness of the seafood, and menu variety are taken very seriously. This is certainly not the standard we aim to deliver, and we sincerely apologize for the disappointment caused.Please be assured that your feedback has been shared with our culinary team for immediate review and improvement. We are continuously working on enhancing our buffet offerings, including ingredient quality, preparation standards, and overall dining experience.We appreciate your honest feedback, as it helps us improve, and we do hope to have the opportunity to welcome you back in the future to provide you with a much-improved dining experience.Simply Yours, PARKROYAL Langkawi Resort

酒店回复: Dear ll55,Thank you very much for taking the time to share your feedback. We are delighted to know you enjoyed your stay with us and appreciated our beachfront location at Pantai Cenang, the spacious rooms, and the friendliness of our team. It is wonderful to hear that our diverse breakfast selection suited your preferences as well.We sincerely apologize for the inconvenience caused by the elevator maintenance and the wait during peak breakfast hours. Your understanding and patience are greatly appreciated, and please rest assured that we are working to improve these areas to ensure a smoother experience for all our guests.We truly value your feedback and look forward to welcoming you back for another relaxing stay by the ocean.Simply Yours, PARKROYAL Langkawi Resort