酒店回复: Dear Louis,We’re sorry your experience did not meet expectations. Your feedback regarding check-in, cleanliness, and safety is noted and will help us improve.Sincerely,EvaLove Hotels Silver Street by OYO at Hurley WI
酒店回复: Dear Joel,Thank you for your review. We appreciate your feedback and hope to make your next stay even better.Best regards,EvaLove Hotels Silver Street by OYO at Hurley WI
2.0分
其他
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They really need to update the rooms, looks like they haven't done so in decades. Carpet had stains, bed cover had stains, window shades didn't close right. Cabinet under bathroom sink didn't close all the way. I had a non smoking room and the room definitely smelled like smoke. Wouldn't come back.
5.0分
情侣出游
Clean and tidy. Friendly staff plus toiletries too. Quiet neighborhood also a quick breakfast without charge to go. Great value and easy to find enroute.
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酒店回复: Hi John,Thank you for sharing your experience! We’re delighted you enjoyed your stay at Love Hotels Silver Street by OYO—from the cleanliness and friendly staff to the complimentary breakfast. We look forward to welcoming you back on your next trip through Hurley!Sincerely,YusufLove Hotels Silver Street by OYO
1.0分
其他
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Our non-smoking room reeked of smoke, bed sheets were stained, 1-inch gap between the door and the fooor let a cold draft in, light switch for the bathroom was partially in the shower, the bathroom cabinet door was falling off, the walls had knife marks in them, the office did not have posted hours, instructions to checkout if no one was staffing the office was to drop the keys in an unsecured mailbox, and calls later in the day to confirm they retrieved the keys were sent straight to voicemail.
1.0分
家庭亲子
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The owner doesn't take responsible for your reservation. he doesn't answer phone call. He locked and turn off the office light to show not interesting serve the customers.
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酒店回复: Hi Daniel,Thank you for taking the time to share your experience at Love Hotels Silver Street by OYO at Hurley WI. We’re very sorry to hear about the inconvenience you faced with your reservation and the service you received. This is not the level of hospitality we strive to provide. Your feedback has been shared with the management team to ensure such issues are addressed promptly.We appreciate you bringing this to our attention and hope you’ll give us another chance to offer a better experience in the future.Best regards,Management TeamLove Hotels Silver Street by OYO at Hurley WI
1.0分
其他
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This hotel scammed me out of my money and double booked the hotel leaving my family and I and a baby without our rooms and defrauded out of our money, legal action will be taken
1.0分
其他
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When we booked a hotel, they took our reservation and when we reached the property, they said that they don’t have any rooms available so if they don’t have rooms available why would they take the reservation? We drive three hour to get there? And when we get there there was no room. It was around 12 at night and we had to find other hotel for ourselves. It was very terrible experience very bad Hotel very terrible experience we had
前台没人给我们办理入住。等了45分钟，终于有人帮我们办理了预订。地板凹凸不平，到处都是**味。整晚进出都很不方便，因为有人住在里面。小停车场里停了4辆车，没有牌照。再也不来了！
通过*******预订了两间房，住两晚。入住当天到达酒店，却发现门锁着，还贴着“暂时关闭”的告示。我们抵达前从未收到任何通知，打电话也没人接，但他们却提前扣了我们的钱！外面满是垃圾，设备也老旧不堪。从外观上看，酒店一点也不好。
这是一家非常糟糕的酒店。床很糟糕。地板脏兮兮的，而且不平整。电视坏了。冰箱坏了。浴室很脏。毛巾脏兮兮的。恒温器坏了。
说实话，住在这里的唯一原因是靠近镇上的酒吧。
They really need to update the rooms, looks like they haven't done so in decades. Carpet had stains, bed cover had stains, window shades didn't close right. Cabinet under bathroom sink didn't close all the way. I had a non smoking room and the room definitely smelled like smoke. Wouldn't come back.
Clean and tidy. Friendly staff plus toiletries too. Quiet neighborhood also a quick breakfast without charge to go. Great value and easy to find enroute.
Our non-smoking room reeked of smoke, bed sheets were stained, 1-inch gap between the door and the fooor let a cold draft in, light switch for the bathroom was partially in the shower, the bathroom cabinet door was falling off, the walls had knife marks in them, the office did not have posted hours, instructions to checkout if no one was staffing the office was to drop the keys in an unsecured mailbox, and calls later in the day to confirm they retrieved the keys were sent straight to voicemail.
The owner doesn't take responsible for your reservation. he doesn't answer phone call. He locked and turn off the office light to show not interesting serve the customers.
This hotel scammed me out of my money and double booked the hotel leaving my family and I and a baby without our rooms and defrauded out of our money, legal action will be taken
When we booked a hotel, they took our reservation and when we reached the property, they said that they don’t have any rooms available so if they don’t have rooms available why would they take the reservation? We drive three hour to get there? And when we get there there was no room. It was around 12 at night and we had to find other hotel for ourselves. It was very terrible experience very bad Hotel very terrible experience we had