酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your detailed feedback about your recent stay at Bliss Hoi An Beach Resort & Wellness. We truly appreciate your thoughtful comments and are pleased to know that you enjoyed many aspects of your experience with us.We are delighted to hear that you found the Beachfront Bungalow more comfortable and relaxing, especially with its convenient location near the pool and close to the beach. It is also wonderful to know that you appreciated our large swimming pool, the soft sandy beach, the restaurant’s flavors, and the value and quality of our spa services. Your kind words about our service are a great encouragement to the entire team.At the same time, we sincerely thank you for your honest feedback regarding the Sky Ocean room design and the overall room facilities. Your comments are very valuable and will be shared with our management team for review and future improvements. We also apologize for the delay in replenishing some breakfast items during busy periods, and we will work with our F&B team to enhance service efficiency.Thank you again for your constructive feedback and recommendation. We hope to have the pleasure of welcoming you back in the future for another relaxing and enjoyable stay.Warm regards,Bliss Hoi An Beach Resort & Wellness Team

酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and are sorry to learn that some aspects of your stay did not meet your expectations.Bliss Hoi An Beach Resort & Wellness is designed as a tranquil beachfront retreat, focusing on space, nature, and a relaxed atmosphere rather than a large-scale, international chain–style lobby experience. Many of our guests value this calm, resort-style setting combined with spacious rooms, private beach access, and personalized service.For convenience, we provide a complimentary scheduled shuttle bus to Hoi An Old Town each day, which many guests find comfortable and cost-effective for visiting the town. Our team is always happy to share transportation options and schedules in advance or during the stay to help guests plan accordingly.We regret if this information was not communicated clearly enough prior to your arrival, and your comments have been shared internally to help us improve pre-arrival communication and on-site guidance for future guests.Thank you again for your feedback. We hope you will consider giving us another opportunity in the future to offer you a more satisfying experience.Warm regards,Bliss Hoi An Beach Resort & Wellness Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share such a detailed and thoughtful review of your stay with us. We are truly delighted to know that you enjoyed the ocean-facing room, our well-maintained resort grounds, private beach, pool, spa services, and especially the New Year’s Eve celebration. Your kind words about the festive dinner, live performances, and fireworks mean a great deal to our team.We also appreciate your honest feedback regarding dining experiences, communication, and particularly the scheduling of our daily activities. Please accept our sincere apologies for the inconvenience and confusion you experienced with the yoga session and coconut leaf craft. This is certainly not the level of organization we aim to provide, and your comments have been shared with our management team to review internal coordination and ensure clearer communication and smoother execution going forward.Your remarks about language support and à la carte dining quality are also well noted, as we continuously strive to improve both service consistency and guest comfort across all areas of the resort.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide an even more seamless and memorable experience in the future.Warm regards,Bliss Hoi An Beach Resort & Wellness Team

酒店回复: 尊敬的宾客： 非常感谢您亲切而详尽的评价。我们非常高兴听到您享受了这次住宿——从舒适宽敞的客房、令人放松的水疗中心，到我们的早餐和烧烤之夜。我们也很高兴得知您对我们的泳池“100分满分”，并赞赏我们的提前入住服务。 我们很高兴您能使用我们前往会安古镇的免费班车——这是一种便捷的方式，让您在海边放松身心的同时，还能探索文化。 很遗憾这次天气不好，让您无法充分享受海边的乐趣，但我们希望您下次来的时候天空晴朗，海浪平静，这样您就可以体验到最美好的海滩时光。 我们期待着很快再次欢迎您，再次享受幸福而难忘的住宿体验。🌸 此致， 会安布利斯海滩度假村及健康团队

酒店回复: 尊敬的Casis： 感谢您选择在会安布利斯海滩度假村及养生酒店 (Bliss Hoi An Beach Resort & Wellness) 首次到访越南。 我们非常高兴得知您在我们酒店拥有如此难忘的体验。我们很高兴您喜欢我们的私人海滩、郁郁葱葱的花园、宽敞的客房，以及我们团队的热情款待。营造宁静的氛围，让宾客放松身心，欣赏壮丽的景色始终是我们的首要任务，我们很高兴这能为您带来难忘的住宿体验。 我们真诚地希望您的越南之旅不会是最后一次，并期待在不久的将来再次欢迎您光临布利斯海滩度假村及养生酒店 (Bliss Hoi An Beach Resort & Wellness Team)，享受再次的幸福时光。 此致， 会安布利斯海滩度假村及养生酒店团队

酒店回复: 尊敬的宾客： 感谢您分享您在 Bliss Hoi An Beach Resort & Wellness 的美好入住体验。 我们很高兴得知您喜欢我们美丽的海滨位置、宁静洁净的海滩以及前往会安的便捷交通。我们也很高兴听到我们员工的热情服务、优雅的室内装饰和正宗的越南美食，让您在这里度过了一段难忘的时光。 虽然您的假期感觉有些短暂，但我们真诚地希望很快能再次欢迎您，再次享受轻松难忘的住宿体验。 此致， Bliss Hoi An Beach Resort & Wellness 团队

酒店回复: 尊敬的宾客： 非常感谢您抽出时间分享您的详细反馈。 我们很高兴得知您喜欢我们轻松的氛围、时尚宽敞的客房、海景和水疗体验。您对我们友好团队的赞赏，尤其是他们努力记住您的家人和房间号，这对我们来说意义非凡。 我们也感谢您对用餐体验提出的建设性意见。很遗憾我们的用餐体验未能达到您的期望，请放心，我们会认真对待您的反馈。我们正在积极改进食品质量并解决卫生问题，尤其是在自然环境存在挑战的开放区域。 很高兴您觉得我们的班车和机场接机服务非常方便，我们希望它们能让您尽管地处偏远，也能享受到更加愉快的住宿体验。 我们期待未来再次欢迎您，并为您提供更令人满意的美食体验。 此致， 会安布利斯海滩健康度假村

酒店回复: Dear Valued Guest,Thank you so much for your kind words and for sharing your experience. We're delighted to hear that you found our resort environment comfortable, enjoyed the diverse breakfast offerings, and appreciated the peaceful atmosphere of our private beach.Regarding the location and shuttle bus schedule, we understand your feedback and are continually reviewing our transportation services to ensure greater convenience for our guests. Your comments are important to us and will be taken into account as we strive to improve every aspect of the guest experience.We truly hope to have the pleasure of welcoming you back to Bliss Hoi An for another relaxing stay.Warm regards,Bliss Hoi An Beach Resort & Wellness

酒店回复: 亲爱的 Tabasco Girl： 非常感谢您在 Bliss Hoi An Beach Resort & Wellness 的好评和分享您的入住体验。 我们很高兴您拥有如此美好的住宿体验，我们团队的热情友好也为您的旅程增添了特别的体验。非常感谢您对我们的班车司机 Tao 的认可——我们一定会将您的赞美转达给他。 您的评价对我们意义重大，我们很高兴您在越南的这段时光是一次最美好的体验。我们真诚地期待着您再次光临，享受难忘的住宿体验。 此致， Bliss Hoi An Beach Resort & Wellness 团队

酒店回复: Dear Valued Guest,Thank you very much for sharing your lovely feedback and for choosing Bliss Hoi An Beach Resort & Wellness. We’re delighted to hear that you enjoyed our beautiful beachfront location and the breathtaking sunrise views — one of the most peaceful moments to experience at Bliss.It’s also wonderful to know that our service exceeded your expectations. Our team takes great pride in providing genuine hospitality and ensuring every guest feels truly cared for throughout their stay.We sincerely appreciate your kind words and look forward to welcoming you back soon for another relaxing seaside getaway. 🌺Warm regards,Bliss Hoi An Beach Resort & Wellness Team