酒店回复: Dear Kongganglinsichen,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed our clean rooms, the thoughtfully designed facilities, the 4th-floor rooftop garden, and the convenience of our location near the airport. It is also wonderful to know that our friendly Chinese-speaking staff made a positive impression on you.We truly appreciate your suggestions regarding the toilets and beverage options. Your comments have been shared with our team, and we will explore improvements to enhance our guests’ experience further.It would be our pleasure to welcome you back to Amari SPICE Penang in the near future. We look forward to making your next stay even more enjoyable.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear PangxiaoJo,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. We sincerely apologize for the inconvenience you encountered with the traffic, surroundings, and our service. Your comments have been shared with our team, and we are taking them seriously to improve our service standards and guest experience.We truly hope to have another opportunity to welcome you back and provide a stay that better reflects the high standards we aim to deliver.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Yikeyoumianjin,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed many aspects of your stay, including our amenities, cleanliness, and service. At the same time, we sincerely regret the disturbance caused by external noise from nearby establishments. We understand how it may have impacted your rest and appreciate your suggestion regarding noise-canceling earbuds.Your comments have been shared with our team as part of our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Kennykim1231,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share such a detailed review of your recent stay. We are truly delighted to know that you were satisfied overall and appreciated the cleanliness, convenient location, and the professionalism and friendliness of our team. It is Especially rewarding to hear that you enjoyed our breakfast and its reflection of Malaysian traditions.We also sincerely appreciate your constructive feedback regarding the facilities. Your comments about the in-room features and streaming options are well noted. We understand the importance of keeping our facilities updated, and your suggestions will certainly be taken into consideration as we continuously look at ways to enhance our guest experience.It was our pleasure having you with us, and we look forward to welcoming you back to Amari SPICE Penang for an even better stay in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear JC,Thank you very much for your amazing rating and for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location near Setia Arena and found it ideal for attending concerts.It is wonderful to hear that you appreciated our facilities, including the swimming pool, gym, and spa, as well as the in-room coffee machine. We are also pleased that you enjoyed the breakfast selection, especially the local Malaysian favourites.Thank you once again for your kind comments. We look forward to welcoming you back to Amari SPICE Penang for another enjoyable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Valued Guest,Warm greetings from Amari SPICE Penang.Thank you for sharing your experience with us. We are pleased to hear that you found your room large, clean, and comfortable, especially as a transit stay after your evening arrival.We appreciate your feedback regarding the surrounding area. While the hotel is conveniently located near the airport and within the SPICE precinct, we understand that dining options within walking distance may be limited. Our team is always happy to recommend nearby restaurants or assist with transportation arrangements.We are also glad to know that you found the breakfast decent and overall had a good stay.It was our pleasure having you with us, and we look forward to welcoming you back to Amari SPICE Penang in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback.We are delighted to know that you enjoyed our new facilities, cleanliness, spacious rooms, and our convenient location near the airport and convention center. Your kind comments are greatly appreciated and will be shared with our team as encouragement.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Valued Guest , Warm greetings from Amari SPICE Penang,Thank you very much for sharing your positive feedback with us. We are delighted to know that you enjoyed our warm and welcoming service, pleasant environment, and plentiful breakfast, as well as our convenient location near the airport.We also appreciate your comments regarding the distance from the city centre and popular attractions. While our location offers convenience for airport access and business travel, your feedback is valuable to us and helps set clear expectations for future guests.Thank you once again for your recommendation, and we look forward to welcoming you back for another comfortable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Xiaolin,Warm greetings from Amari SPICE Penang!Thank you for your wonderful feedback and excellent rating. We’re delighted to hear that you enjoyed our warm front desk service and the variety at our breakfast, especially the mix of local and international selections.We also appreciate your constructive comment regarding luggage assistance at the lobby. Please rest assured that your feedback has been shared with our team for review and improvement.It was a pleasure having you with us, and we look forward to welcoming you back for an even better experience on your next visit.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang

酒店回复: Dear Zhishixiaomianbao, Thank you for taking the time to share your feedback with us. We’re pleased to know you enjoyed the cleanliness, facilities, and breakfast during your stay. We’re truly sorry to hear about the noise disturbance and understand how this may have affected your rest. Please be assured that we’re exploring additional soundproofing measures and room allocation improvements to ensure a more peaceful experience for our guests.We truly appreciate your comments, as they help us continue to improve. We hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang