酒店回复: Dear Kongganglinsichen,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share your detailed feedback. We are delighted that you enjoyed our clean rooms, the thoughtfully designed facilities, the 4th-floor rooftop garden, and the convenience of our location near the airport. It is also wonderful to know that our friendly Chinese-speaking staff made a positive impression on you.We truly appreciate your suggestions regarding the toilets and beverage options. Your comments have been shared with our team, and we will explore improvements to enhance our guests’ experience further.It would be our pleasure to welcome you back to Amari SPICE Penang in the near future. We look forward to making your next stay even more enjoyable.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear PangxiaoJo,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations. We sincerely apologize for the inconvenience you encountered with the traffic, surroundings, and our service. Your comments have been shared with our team, and we are taking them seriously to improve our service standards and guest experience.We truly hope to have another opportunity to welcome you back and provide a stay that better reflects the high standards we aim to deliver.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
4.0分
豪华特大床房
独自旅行
先说缺点:房间朝向Jalan Tun Dr Awang这条主干道的房间,对面会有来自街对面酒吧内大音响的低音炮的轰鸣,直至凌晨3点30左右才会结束。非常影响休息,需要自备降噪耳塞。优点很多,可以随时发现。
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酒店回复: Dear Yikeyoumianjin,Thank you for taking the time to share your feedback.We are delighted to hear that you enjoyed many aspects of your stay, including our amenities, cleanliness, and service. At the same time, we sincerely regret the disturbance caused by external noise from nearby establishments. We understand how it may have impacted your rest and appreciate your suggestion regarding noise-canceling earbuds.Your comments have been shared with our team as part of our ongoing efforts to enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more comfortable stay in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear Kennykim1231,Warm greetings from Amari SPICE Penang.Thank you for taking the time to share such a detailed review of your recent stay. We are truly delighted to know that you were satisfied overall and appreciated the cleanliness, convenient location, and the professionalism and friendliness of our team. It is Especially rewarding to hear that you enjoyed our breakfast and its reflection of Malaysian traditions.We also sincerely appreciate your constructive feedback regarding the facilities. Your comments about the in-room features and streaming options are well noted. We understand the importance of keeping our facilities updated, and your suggestions will certainly be taken into consideration as we continuously look at ways to enhance our guest experience.It was our pleasure having you with us, and we look forward to welcoming you back to Amari SPICE Penang for an even better stay in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear JC,Thank you very much for your amazing rating and for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location near Setia Arena and found it ideal for attending concerts.It is wonderful to hear that you appreciated our facilities, including the swimming pool, gym, and spa, as well as the in-room coffee machine. We are also pleased that you enjoyed the breakfast selection, especially the local Malaysian favourites.Thank you once again for your kind comments. We look forward to welcoming you back to Amari SPICE Penang for another enjoyable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear Valued Guest,Warm greetings from Amari SPICE Penang.Thank you for sharing your experience with us. We are pleased to hear that you found your room large, clean, and comfortable, especially as a transit stay after your evening arrival.We appreciate your feedback regarding the surrounding area. While the hotel is conveniently located near the airport and within the SPICE precinct, we understand that dining options within walking distance may be limited. Our team is always happy to recommend nearby restaurants or assist with transportation arrangements.We are also glad to know that you found the breakfast decent and overall had a good stay.It was our pleasure having you with us, and we look forward to welcoming you back to Amari SPICE Penang in the future.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your feedback.We are delighted to know that you enjoyed our new facilities, cleanliness, spacious rooms, and our convenient location near the airport and convention center. Your kind comments are greatly appreciated and will be shared with our team as encouragement.We truly appreciate your recommendation and look forward to welcoming you back for another enjoyable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
4.5分
豪华房(双床)
家庭亲子
酒店环境非常好,服务热情,酒店的早餐非常丰盛,离机场特别近。如果去市区就很远。离著名景点距离很远。
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酒店回复: Dear Valued Guest , Warm greetings from Amari SPICE Penang,Thank you very much for sharing your positive feedback with us. We are delighted to know that you enjoyed our warm and welcoming service, pleasant environment, and plentiful breakfast, as well as our convenient location near the airport.We also appreciate your comments regarding the distance from the city centre and popular attractions. While our location offers convenience for airport access and business travel, your feedback is valuable to us and helps set clear expectations for future guests.Thank you once again for your recommendation, and we look forward to welcoming you back for another comfortable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
点评来源 Trip.com
4.8分
豪华特大床房
商务出差
前台接待很热情,对客户提问回答很细致。
早餐真的非常丰盛,有中西餐,也有马来西亚不同民族的特色美食。
就是lobby的管理可以更好一些,没有工作人员帮忙拿行李这一点不太好。
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酒店回复: Dear Xiaolin,Warm greetings from Amari SPICE Penang!Thank you for your wonderful feedback and excellent rating. We’re delighted to hear that you enjoyed our warm front desk service and the variety at our breakfast, especially the mix of local and international selections.We also appreciate your constructive comment regarding luggage assistance at the lobby. Please rest assured that your feedback has been shared with our team for review and improvement.It was a pleasure having you with us, and we look forward to welcoming you back for an even better experience on your next visit.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
酒店回复: Dear Zhishixiaomianbao, Thank you for taking the time to share your feedback with us. We’re pleased to know you enjoyed the cleanliness, facilities, and breakfast during your stay. We’re truly sorry to hear about the noise disturbance and understand how this may have affected your rest. Please be assured that we’re exploring additional soundproofing measures and room allocation improvements to ensure a more peaceful experience for our guests.We truly appreciate your comments, as they help us continue to improve. We hope to have the opportunity to welcome you back for a more comfortable stay.Warm regards,Christine RockExecutive Assistant ManagerAmari SPICE Penang
一家源自泰国的高档度假商务酒店,前台有中文接待服务热情,卫生很好但马桶缺少自动冲水装置建议改进,4楼有超大空中花园,可直接下到体育场很不错。装修设施很用心,早餐丰富又美味(大马整体水果饮料都很一般,不能跟泰国比)。距离机场很近grab打车25元左右,来槟城这家酒店值得推荐!
环境:整个周边的城市界面简直一言难尽,你看到近在咫尺,近在眼前的餐厅和超市却不能走过去,因为有一个八车道的马路全是没有斑马线和红绿灯的,所以只可以打车,不可以走路,
服务:这个完全不符合五星级酒店的标准,可以说是完完全全没有服务,拿着行李从出租车上下来门头看你一眼,连帮忙开门的动作都没有,更别说帮你从后备箱去拿行李,在游泳池游泳也没有人热情地给你打招呼,或者问你需要什么,全程都是自助食服务,这个五星级酒店更像一个如家快捷酒店 800一天的价格完全不符合
重点说一下这里打车真的非常非常的堵车,从机场过来还是比较近的,但是他的主干道到皇后湾这个商场的地方来回全部都是严重堵车,所以根本就是非常不方便,建议避雷
先说缺点:房间朝向Jalan Tun Dr Awang这条主干道的房间,对面会有来自街对面酒吧内大音响的低音炮的轰鸣,直至凌晨3点30左右才会结束。非常影响休息,需要自备降噪耳塞。优点很多,可以随时发现。
住宿体验整体非常满意。
环境整洁度很好,清洁做得非常到位。
服务人员专业且亲切,让人感到宾至如归。
地理位置也相当便利,是很大的加分项。
早餐可以考虑加购,非常符合马来西亚的传统文化
小小建议是设施略显年代感,和五星级定位相比稍微有些落差。例如没有免治马桶座加热、没有浴缸、吹风机为固定挂墙式,电视也无法观看 Netflix。
若未来能更新硬体设备,相信整体体验会更加完美。
Amai hotel靠近Setia Arenan 体育馆,看演唱会不错选项,走到场地不到5分钟,酒店设施很多,如游泳池,Gym 房,Spa 房都有,房间整体也错有咖啡机,早餐十分美味,有马来西亚三大风味(椰浆饭,roti canoi印度飞饼)等。,谢谢
作为晚上到机场后的过渡酒店,房间很大很干净,还是很舒适的,就是周边没什么吃的,感觉有点乱乱的,早餐口味也还行,整体不错。
酒店很新,设施齐全干净新,卫生很好,房间也大,离机场很近,在会展中心旁边,但离市中心乔治城较远,打车去需要20分钟左右。
酒店环境非常好,服务热情,酒店的早餐非常丰盛,离机场特别近。如果去市区就很远。离著名景点距离很远。
前台接待很热情,对客户提问回答很细致。
早餐真的非常丰盛,有中西餐,也有马来西亚不同民族的特色美食。
就是lobby的管理可以更好一些,没有工作人员帮忙拿行李这一点不太好。
其实酒店还是不错的,卫生还是设施方面,早饭也很好吃。 但是,房间稍微有点小。 然而,最重要的是,真的隔音很差!我住在18楼,楼下的摩托车声音很吵很吵,感觉就像自己睡在马路上。