酒店回复: Thank you for taking the time to leave a review. We have spoken with our neighbor to ensure that a late night cleaning does not happen again. We apologize for the disturbance.
2.0分
其他
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I’ll start with what I really enjoyed: the location was great, the area and hotel both felt inclusive (important to me), I personally enjoyed the decor, it really felt like a boutique hotel which I prefer, and the staff that were there when we arrived were fantastic.
Things I wished could’ve been different, given this trip was for my mom and my little one: there was a hiccup with room cleanliness when we arrived, and the extraordinarily loud AC made sleep tough for light and moderate sleepers (it cuts on and off and can be a bit alarming when it cycles back on because it is so loud). I don’t fault anyone for the cleanliness hiccup; things happen. We’re all human. The front desk staff removed the concern from the room as soon as they were aware, which was great. I was hopeful that it would be made right by the hotel, and they did offer ~$50 in Wyndham rewards points when I asked them about resolution, but that was it, which isn’t aligned with how most nice hotels might navigate that type of mishap.
I hesitated to write this, as I do totally understand that probably everywhere has off days or mishaps. That could easily be what happened in my case, so take this with a grain of salt. There was certainly some solid items in the pro column to my analysis. I’m only sharing as I wished I would’ve seen this experiential feedback when we were deciding where to stay.
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酒店回复: Hi,Thank you for taking the time to leave a review, and it is disappointing that a shirt was missed during cleaning. We have spoken with our housekeeping team and inspectors on practices to prevent future occurrences. As your room was prepaid through *******, we are not able to adjust or discount this rate. This is why the points were offered so that you can use them at your leisure on a future stay. Thank you for staying with us, and we apologize that human error negatively impacted your stay. Best,Origin Hotel Austin
4.0分
其他
Room, bathroom, and staff were great. Pillows were lumpy, sheets felt cheaper, and bed was not particularly comfortable
5.0分
商务出差
Easy stay in a quiet location. Lots of options outside downtown while still being a 20 min drive to everything.
5.0分
其他
We enjoy staying at the origin because it’s in a very walkable area w lots of restaurant choices. Will be back!
5.0分
其他
Really nice to walk out of the hotel and have access to restaurants and bars within minutes.
酒店回复: We are glad to hear you enjoyed your stay and the neighborhood!
5.0分
其他
Great location, friendly staff and restaurant was good. Dog friendly too. We will come back when we are in Austin.
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酒店回复: Thank you for taking the time to leave a review, we hope to see you again soon.
5.0分
其他
The staff was great, rooms clean, and the people at the breakfast room friendly and warm
Great place to stay
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酒店回复: Thank you for staying with us, we are happy to hear that you enjoyed your stay!
3.0分
其他
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The crew is super friendly, and the room is new and clean. However, the soundproofing is just okay, and unfortunately, the water at the sink is very small due to township limitations.
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酒店回复: Thank you for taking the time to leave a review, we are in the process of replacing the sink aerators to allow for a higher flow.
4.0分
其他
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Overall a very nice place.
Overall we were very happy ..room was great..location great, staff were friendly. The only ding was that we requested housekeeping at the front desk, came back 10 hrs later and they didn't do it. Not a big deal but it was a small disappointment when we returned
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酒店回复: We are so sorry for missing the mark on the housekeeping service. We hope to see you again soon to make your stay better.
非常吵
非常吵。房间里其他商家的所有噪音都能听到。有一天晚上，餐厅打扫房间的噪音大到我们根本睡不着。
I’ll start with what I really enjoyed: the location was great, the area and hotel both felt inclusive (important to me), I personally enjoyed the decor, it really felt like a boutique hotel which I prefer, and the staff that were there when we arrived were fantastic.
Things I wished could’ve been different, given this trip was for my mom and my little one: there was a hiccup with room cleanliness when we arrived, and the extraordinarily loud AC made sleep tough for light and moderate sleepers (it cuts on and off and can be a bit alarming when it cycles back on because it is so loud). I don’t fault anyone for the cleanliness hiccup; things happen. We’re all human. The front desk staff removed the concern from the room as soon as they were aware, which was great. I was hopeful that it would be made right by the hotel, and they did offer ~$50 in Wyndham rewards points when I asked them about resolution, but that was it, which isn’t aligned with how most nice hotels might navigate that type of mishap.
I hesitated to write this, as I do totally understand that probably everywhere has off days or mishaps. That could easily be what happened in my case, so take this with a grain of salt. There was certainly some solid items in the pro column to my analysis. I’m only sharing as I wished I would’ve seen this experiential feedback when we were deciding where to stay.
Room, bathroom, and staff were great. Pillows were lumpy, sheets felt cheaper, and bed was not particularly comfortable
Easy stay in a quiet location. Lots of options outside downtown while still being a 20 min drive to everything.
We enjoy staying at the origin because it’s in a very walkable area w lots of restaurant choices. Will be back!
Really nice to walk out of the hotel and have access to restaurants and bars within minutes.
Great location, friendly staff and restaurant was good. Dog friendly too. We will come back when we are in Austin.
The staff was great, rooms clean, and the people at the breakfast room friendly and warm
Great place to stay
The crew is super friendly, and the room is new and clean. However, the soundproofing is just okay, and unfortunately, the water at the sink is very small due to township limitations.
Overall a very nice place.
Overall we were very happy ..room was great..location great, staff were friendly. The only ding was that we requested housekeeping at the front desk, came back 10 hrs later and they didn't do it. Not a big deal but it was a small disappointment when we returned