The front desk staff were extremely friendly and helpful. The rooms were immaculate, warm, and cozy. Even the breakfast and coffee were off the hook! A must stay place in Austin, out of the major metro area.
5.0分
其他
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We were greeted by Ryan at the front desk, who was lovely and helpful, and the hotel itself was beautiful and clean. Only complaints wwre that our single king room was SUPER small (gave me European vibes on size) and there wasn't a full-length mirror anywhere in the room, which made getting ready for the wedding we were attending difficult, but I would stay there again due to proximity to things aeound Austin and within the nearby square.
5.0分
其他
Staff were very friendly and offered suggestions to make our Austin visit memorable (Andre-front desk/Russell-valet parking
3.0分
其他
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No hot water in our room. They ended up moving us to another room to shower the morning. On checkout. Manager that morning was rude. The staff the night before was great and offered to move us but it was late and my daughter was already asleep.
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酒店回复: Thank you for sharing your feedback. We’re very sorry for the inconvenience you experienced with the hot water in your room. Our team did offer to send maintenance right away and to provide breakfast while we worked to resolve the issue, but we understand how the timing made the situation difficult, especially with your daughter already asleep.We’re glad our evening staff made a positive impression, though we sincerely apologize if your interaction with our morning manager felt anything less than welcoming—this is not the level of service we strive to provide. We appreciate you bringing this to our attention so we can address it with our team.If there’s anything further we can do to restore your confidence in us, please feel free to reach out directly. We value your stay and hope to have the opportunity to serve you better in the future.
3.0分
其他
Hotel has gone down hill. I used to stay here alllll the time. It has increased buckle and dining costs and reduced amenities as of late.
Sad to see.
5.0分
商务出差
Great front desk staff, great room, great area. This is our second time staying here and we would absolutely stay again!
5.0分
家庭亲子
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We got a lot of noise from other rooms in the same floor. Baby crying, another room with high volume tv. Also we had to wait 20 in the shower to start getting hot water. We loved the place and the location, and the staff was great.
4.0分
商务出差
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The hotel was easy to access and staff was seemingly kind. Tiffany was informative and friendly. The review ask about free breakfast however there is no free breakfast. The connecting restaurant, The Blue Lacy, closes at 2pm on Monday, so this leave you searching for a place to eat if your hungry. My stay was not negative by any means
2.0分
其他
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I’ll start with what I really enjoyed: the location was great, the area and hotel both felt inclusive (important to me), I personally enjoyed the decor, it really felt like a boutique hotel which I prefer, and the staff that were there when we arrived were fantastic.
Things I wished could’ve been different, given this trip was for my mom and my little one: there was a hiccup with room cleanliness when we arrived, and the extraordinarily loud AC made sleep tough for light and moderate sleepers (it cuts on and off and can be a bit alarming when it cycles back on because it is so loud). I don’t fault anyone for the cleanliness hiccup; things happen. We’re all human. The front desk staff removed the concern from the room as soon as they were aware, which was great. I was hopeful that it would be made right by the hotel, and they did offer ~$50 in Wyndham rewards points when I asked them about resolution, but that was it, which isn’t aligned with how most nice hotels might navigate that type of mishap.
I hesitated to write this, as I do totally understand that probably everywhere has off days or mishaps. That could easily be what happened in my case, so take this with a grain of salt. There was certainly some solid items in the pro column to my analysis. I’m only sharing as I wished I would’ve seen this experiential feedback when we were deciding where to stay.
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酒店回复: Hi,Thank you for taking the time to leave a review, and it is disappointing that a shirt was missed during cleaning. We have spoken with our housekeeping team and inspectors on practices to prevent future occurrences. As your room was prepaid through *******, we are not able to adjust or discount this rate. This is why the points were offered so that you can use them at your leisure on a future stay. Thank you for staying with us, and we apologize that human error negatively impacted your stay. Best,Origin Hotel Austin
非常吵
非常吵。房间里其他商家的所有噪音都能听到。有一天晚上，餐厅打扫房间的噪音大到我们根本睡不着。
The front desk staff were extremely friendly and helpful. The rooms were immaculate, warm, and cozy. Even the breakfast and coffee were off the hook! A must stay place in Austin, out of the major metro area.
We were greeted by Ryan at the front desk, who was lovely and helpful, and the hotel itself was beautiful and clean. Only complaints wwre that our single king room was SUPER small (gave me European vibes on size) and there wasn't a full-length mirror anywhere in the room, which made getting ready for the wedding we were attending difficult, but I would stay there again due to proximity to things aeound Austin and within the nearby square.
Staff were very friendly and offered suggestions to make our Austin visit memorable (Andre-front desk/Russell-valet parking
No hot water in our room. They ended up moving us to another room to shower the morning. On checkout. Manager that morning was rude. The staff the night before was great and offered to move us but it was late and my daughter was already asleep.
Hotel has gone down hill. I used to stay here alllll the time. It has increased buckle and dining costs and reduced amenities as of late.
Sad to see.
Great front desk staff, great room, great area. This is our second time staying here and we would absolutely stay again!
We got a lot of noise from other rooms in the same floor. Baby crying, another room with high volume tv. Also we had to wait 20 in the shower to start getting hot water. We loved the place and the location, and the staff was great.
The hotel was easy to access and staff was seemingly kind. Tiffany was informative and friendly. The review ask about free breakfast however there is no free breakfast. The connecting restaurant, The Blue Lacy, closes at 2pm on Monday, so this leave you searching for a place to eat if your hungry. My stay was not negative by any means
I’ll start with what I really enjoyed: the location was great, the area and hotel both felt inclusive (important to me), I personally enjoyed the decor, it really felt like a boutique hotel which I prefer, and the staff that were there when we arrived were fantastic.
Things I wished could’ve been different, given this trip was for my mom and my little one: there was a hiccup with room cleanliness when we arrived, and the extraordinarily loud AC made sleep tough for light and moderate sleepers (it cuts on and off and can be a bit alarming when it cycles back on because it is so loud). I don’t fault anyone for the cleanliness hiccup; things happen. We’re all human. The front desk staff removed the concern from the room as soon as they were aware, which was great. I was hopeful that it would be made right by the hotel, and they did offer ~$50 in Wyndham rewards points when I asked them about resolution, but that was it, which isn’t aligned with how most nice hotels might navigate that type of mishap.
I hesitated to write this, as I do totally understand that probably everywhere has off days or mishaps. That could easily be what happened in my case, so take this with a grain of salt. There was certainly some solid items in the pro column to my analysis. I’m only sharing as I wished I would’ve seen this experiential feedback when we were deciding where to stay.