酒店回复: Dear Daxionglvyoushijie,Thank you so much for your wonderful review! We’re delighted to hear you had a great experience and enjoyed our service, pools, and children’s activities.We look forward to welcoming you and your family back for another memorable stay soon!Warm regards,Kaewfah PrayoonpatFront Office Manager
酒店回复: Dear Valued Guest, Thank you very much for your feedback regarding your recent stay at Renaissance Pattaya Resort & Spa. We are pleased you enjoyed the beautiful hotel environment.We sincerely apologize for the maintenance issues you experienced, including the damp smell, the malfunctioning room light switch, and the issues with non-working power outlets in your room and the lack of a bathroom outlet for a hair dryer. We take your comments seriously. Our engineering and housekeeping teams have been immediately notified and are addressing these specific concerns right away to ensure all rooms meet our standards.We appreciate you bringing these crucial points to our attention. We are committed to making the necessary improvements and hope to have the chance to welcome you back for a truly comfortable and flawless stay.Yours Sincerely,Korawich S. (Opel)Guest Relations Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience with us. We appreciate your honest feedback and value all perspectives from our guests.We understand that our resort’s location, designed to offer a more peaceful and secluded atmosphere, may not suit every traveler’s preference, especially for those wishing to be closer to the city center. We are also sorry to learn that the room view and dining options did not meet your expectations. Your comments have been noted and will be shared with our management and culinary teams for further review.Our team is always happy to assist guests with room recommendations, transportation arrangements, and dining suggestions to help ensure a more enjoyable stay. We regret if this support was not fully reflected during your visit.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide an experience more aligned with your expectations.Best regards,Kaewfah PrayoonpatFront Office Manager
1人觉得有用
4.0分
海景客房 - 带2张单人床/单人床和阳台
朋友出游
房间卫生不错，工作人员服务意识好，海边Bar不错，价格合理，唯一就是酒店设施有点老了
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酒店回复: Dear Peilingjianzhen, On behalf of the entire management and team at Renaissance Pattaya Resort & Spa, we extend our sincere gratitude for choosing to stay with us and for providing such a wonderful review of your overall experience. Your feedback is highly valued. We are delighted to learn that the resort remains a favorite destination for you and that your recent stay was, in your words, nothing short of exceptional.It is particularly gratifying to receive your recognition of the exceptional service delivered by our team, specifically noting the positive impact made during your arrival. We take great pride in our associates’ commitment to personalized service, and your comments serve as a true testament to their efforts.We eagerly anticipate the opportunity to welcome you back to Renaissance Pattaya Resort & Spa in the near future for another memorable and relaxing escape.Warm Regards,Korawich S. (Opel)Guest Relations Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at Renaissance Pattaya Resort & Spa. We genuinely value your comments and are sorry to hear that arrival experience did not meet your expectations.Please accept our sincerest apologies for the issues you encountered. This does not align with the high standards of service we strive to uphold. Rest assured, I will be addressing each of your concerns with the relevant departments to ensure we address these matters thoroughly and improve our service and facilities for future guests.We look forward to seeing you on your next trip to Pattaya!Best Regards,Korawich S. (Opel)Guest Relations Manager
酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Renaissance Pattaya Resort & Spa.We are pleased to know that you found our hotel clean and tidy, and that you enjoyed the beautiful scenery, including the distant turquoise lake. It is also wonderful to hear that our front desk team provided friendly and patient service during your late arrival, and that the transportation arrangements met your needs.We’re glad you appreciated the wide variety of food options available, including our self-service selections.Your feedback is greatly valued, and we hope to welcome you back for another memorable stay in the future.Warm regards,Kaewfah PrayoonpatFront Office Manager
酒店回复: Dear Khun Andy 007,Thank you for your feedback and for highlighting the positive aspects of your stay, including our private beach and swimming pools. We sincerely apologize for the issue you experienced with the shower room’s cleanliness.Please be assured that we take your comments seriously and will address the mold issue immediately to ensure it is properly treated and maintained.We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience.Warm regards,Kaewfah PrayoonpatFront Office Manager
非常棒的体验！酒店服务好，有两个超大的泳池，分开家庭泳池及成人泳池。另外还有一个小型的小孩泳池及活动！
酒店环境很漂亮，但是维护需要加强，首先房间有潮湿味道，而且房间灯光控制开关不能正常使用，卫生间没有能使用吹风机的电源，但是卧室个别的插座没有电源。
一般般吧，位置太远，周围啥都没有，有自己的一个小沙滩，房型看海的就是不给高楼层，低楼层就是看别人的房顶。餐厅一般般，没啥好吃的，实在是太远了，去芭提雅要40分钟打车，1300一晚住这样的地方和房间真的是不值。
房间卫生不错，工作人员服务意识好，海边Bar不错，价格合理，唯一就是酒店设施有点老了
升级了一楼阳台房，为度假增添了几分色彩。在酒店度过了愉快的一天一晚，适合白式度假，可以发呆，海边慢步。
幸好我带了淋浴过滤器，不然就麻烦了，水里有很多脏东西。房间里还有一只大拇指那么大的蟑螂，差点把我吓晕。
携程上说可以延迟退房，结果11点就打电话过来让退房。周围一点配套设施都没有，去趟便利店都得开车。班车也非常不方便。
卫生：干净整洁
环境：远处可以看到湖绿色的海，风景很美
服务：当天到酒店很晚，前台服务人员友好且耐心，安排了车车接送人和行李
用餐: 种类很多，可自助拿取
我超爱这家酒店！酒店的海景房非常棒，早餐也很美味，私人沙滩是个很惬意的地方。虽然入住期间发生了一些小插曲，但都完美解决了。如果你来芭提雅度假，万丽酒店是最好的选择！
其它都很好，酒店淋浴间有发霉未处理。有自己海滩，两个泳池成人和儿童可以分开。
酒店很新，房间宽敞又干净。员工服务超棒，早餐种类丰富。总而言之，非常喜欢！有机会一定会再来住的。