酒店回复: Dear Guest,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you had a memorable Chinese New Year stay in our Pacific Club room and enjoyed the exclusive access to the Executive Lounge on the 38th floor. It’s fantastic to know that you appreciated the breakfast, afternoon tea, and evening cocktails, as well as the attentive service provided by our team.We’re also glad to hear that you found the amenities, room cleanliness, and environment to your satisfaction. Your kind words mean a lot to us and motivate our team to continue delivering exceptional experiences for all our guests.We look forward to welcoming you back for another enjoyable stay in the future.Sincerely Yours,Pan Pacific Singapore Team
酒店回复: Dear Guest,Thank you for sharing your detailed review. We are thrilled to hear that you enjoyed your stay at The Waterfront and appreciated the variety of our breakfast selection each day. We’re glad you enjoyed the freshly made waffles—they are definitely a guest favorite!Your feedback on the masala tea is appreciated, and we will take it into consideration as we continually refine our offerings to cater to all tastes.We're also pleased to know that you found our location convenient, with easy access to the subway via the overhead walkway. While the pool may be on the smaller side, we hope it still provided some relaxation during your stay.We look forward to welcoming you back for another memorable experience.Sincerely Yours,Pan Pacific Singapore Team
酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed our convenient location, with many shopping malls nearby and easy access to the Esplanade. It’s also great to know that you appreciated the link bridge directly connecting to a mall.We sincerely apologize for the issues you experienced with the room type and the lost umbrella. This is certainly not the level of service we strive to provide, and we will review this matter with our team to ensure that we handle requests and belongings more efficiently in the future.We truly appreciate your feedback, as it helps us identify areas for improvement, and we hope to welcome you back for a more seamless experience next time.Sincerely Yours,Pan Pacific Singapore Team
酒店回复: Dear Guest,Thank you for taking the time to share your detailed feedback. We are pleased to hear that you appreciated our excellent location next to Suntec City Mall and within walking distance to attractions such as Merlion and Singapore Flyer, as well as the views from higher floors overlooking Marina Bay.We also note your comments regarding the room size, older facilities, lack of bathtub, and absence of a power outlet for the hairdryer. Please accept our apologies for any inconvenience these may have caused. Your feedback is valuable and will help us review ways to improve our guest experience.It is encouraging to hear that you found the cleanliness generally good and that our team responded promptly during your stay.We hope to have the opportunity to welcome you back for an even more comfortable and enjoyable stay.Sincerely Yours,Pan Pacific Singapore Team
酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to hear that you found your room clean, tidy, and cozy, making it perfect for a family vacation.It is especially rewarding to know that you enjoyed celebrating Chinese New Year with us and appreciated the convenience of nearby attractions, including Suntec City Mall, Raffles City, and Marina Bay Sands. Your recommendation for families truly means a lot to us.We look forward to welcoming you and your family back for another memorable stay.Sincerely Yours,Pan Pacific Singapore Team
酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are glad to hear that you appreciated our excellent location, breakfast offerings, and the panoramic view of Marina Bay Sands from the 28th floor. However, we sincerely apologize for the issues you experienced with the room odor and the bedding size. We understand how important comfort is, and we will address the concerns you raised to ensure that they are resolved for future stays.Regarding the booking issue with Trip.com, we regret the confusion and inconvenience it caused. While we always strive to provide a smooth check-in experience, we understand that this situation was frustrating, and we appreciate your understanding. We will also work with our partners to avoid such discrepancies in the future.We are sorry to hear that the service you received did not meet your expectations. Your comments will be shared with our team as we aim to improve and ensure that every guest receives the warm and welcoming service they deserve.We hope you’ll consider staying with us again in the future, and we are confident that we can provide you with an even better experience.Sincerely yours,Pan Pacific Singapore Team
这次来新加坡过了一个非常愉快的春节，入住了太平洋俱乐部房，有专享的38层行政酒廊，早餐、下午茶和晚上的鸡尾酒餐内容精致丰富，服务热情周到，很享受！
设施：齐全，房间有咖啡机、有迷你冰箱，里面的饮料和啤酒都是免费的
卫生：干净
环境：优美舒适
服务：周到
每年都会带孩子来一次新加坡。这是第一次入住这里！体验感：级差！！！该酒店有一位前台Tony！Tony！处理问题的方式！很有问题！我作为一名外国人、把酒店的责任推脱的一干二净！在明知道“得运”这个出租车公司有问题、依然推荐给客人！只说一句：可以帮你们投诉、但是没什么用！这个公司经常被投诉（tony原话）以后依然会来新加坡、绝不住在这里！避雷！
对了：房间里冰箱是锁起来不让客人用的！除非你喝里面的酒水饮料！
避雷！避雷！
1、房间确实比较小（在滨海湾寸土寸金也能理解），每天需要100的新币押金，高楼层观光电梯要点赞，全景房其实没有特别的景色，设施确实旧了些，空调坏了三天，修完要不是太冷了就是不制冷，衣柜和其它柜子味道比较难闻，还望能改善；
2、点赞服务员的态度，总体服务意识比较好，但不是所有check in和门口接待都会中文，还是要有些英文基础；
和好朋友第一次来新加坡玩，经过多方考量选择了这家酒店。大堂很大气漂亮，房间比想象中略小一些，我们带的是28寸大行李箱，房间里只有一个角落可以勉强铺开。有直饮水可以喝，冰箱里吃的喝的不少，但是需要额外收费。酒店有双语服务，对不会说英语的人比较友好。早餐味道还不错，符合我心中的五星标准，也有一些比较特色的东西，但是没有最出名的肉骨茶感觉有点可惜。
门童服务很好，每次都会帮忙搬行李和开关车门。这次来用了洗衣服务，但是送还有点拖沓，打电话催了几次才弄好，这点希望可以改进一下。
总体瑕不掩瑜，酒店环境很好，离新加坡有名的景点和商场都挺近，能走路就到的地方挺多的。
在海滨湾连住了三天，每天早餐有略微会换几个菜色，推荐华夫，刚刚做出来的很脆很香，每天来上一块，MASALA TEA香料味有些重，不一定吃得惯，早餐真心丰盛，吃得好撑。
泳池不大，有些浅，不要抱太大希望。
出行很方便，离地铁很近，有天桥，四通八达。
周边有很多商场，离滨海艺术中心很近，走路过去几分钟，二楼连廊直接通向一个商场，如果你是坐地铁可能要走一周，新加坡的五星酒店几乎都聚集在这里，但是这次我约定了双床房没有给预留，在沙发上丢了一把伞，联系了前台也没有给找回。
设施：房间面积不大，设施有些老旧，卫生间没有浴缸，没有电风吹电源插座🥲
卫生：总体良好。
环境：地理位置优越，旁边就是新达城，距离鱼尾狮、摩天轮等都步行可达。住在高楼层面向滨海湾一侧景观较好。
服务：总体响应速度较快，其他方面中规中矩尚可。
作为五星级酒店，竟然在床底下发现了其他客人的鞋垫，简直不可思议。需改进，不是应有的客房卫生状况。
后续虽然换了房间，但是换的房间，楼层更低，床也更小。
其它都还不错，设施很新，早餐也不错。
房间干净整洁，舒适温馨，适合度假旅游。大力推荐家庭亲子旅游，入住泛太平洋酒店，是最佳选择。我们非常享受这个春节假期，吃喝玩乐一条龙，旁边的太阳城商场，来福士广场，金沙酒店，都是值得期待的好地方…
房间是真有点味道，进去久了就不觉得。豪华全景房的双床房的床很小，不够1米，服务算不上热情，也没有很差，反正全程没笑过，有个事说一下，在携程看房间时显示最便宜的豪华房已订完，就选了23楼以上的房间，订完没看订单，到酒店发现订单上显示最便宜的低楼层房间，问携程客服说联系不上酒店，通过跟酒店前台说明这件事。他们帮我安排到28楼。但房间并不好。一直跟我强调是帮我升级了，我相信这是携程的骚操作。跟酒店没关系。因为我选房的时候查了三次，三次都不同的价格。越来越贵。另外说一下酒店的早餐确实可以。但是订一天试试就可以了。做了三天早餐，完全没有变化。酒店位置挺好的。去哪都方便。上28楼房间的电梯左手边有个玻璃窗可以看到金沙和摩天轮的全景。