酒店回复: Thank you very much for your detailed 8.5/10 review!We’re so pleased to hear that you found our location convenient and appreciated being so close to the station while still enjoying a peaceful stay. It’s great to know the surrounding supermarkets and shops added to the ease of your visit as well.We’re also delighted that you made the most of the fully equipped kitchen and enjoyed the spacious suite layout. Having the extra living space and sofa bed really does make a difference for families, so it’s wonderful to hear it suited your needs so well.Thank you again for sharing your experience, we hope to welcome you and your family back for another comfortable and convenient stay in the future.Kind Regards,Alex FloreaOperations Manager
酒店回复: Dear Guest,Thank you for taking the time to share your feedback.First and foremost, I am very sorry that you felt you were treated differently during your check-in experience. Please accept my sincere apologies. We are fully committed to treating every guest with equal respect and professionalism, regardless of nationality or background. It is very concerning to hear that your interaction left you feeling otherwise, as this does not reflect our values or the standards we expect from our team.Regarding your request for a higher-floor apartment, I would like to clarify that we do not sell or guarantee specific floor levels (such as high-floor or low-floor rooms). All such requests are noted in advance and are subject to availability on the day of arrival. Our apartments come back into inventory gradually throughout the day as they are cleaned and inspected. It is therefore possible that at the exact time of your arrival, there were no higher-floor apartments ready for allocation. That said, your request should certainly have been checked properly and explained clearly to you at the desk, and I am sorry if this was not handled in a helpful or reassuring manner.I also apologise for the maintenance issues you experienced in your apartment, particularly the oven and the shower temperature. This is not the standard we aim to provide, and your comments have been shared with our maintenance team to ensure these matters are fully addressed.We truly regret that your experience did not meet your expectations, especially in comparison to your stay at Staycity Edinburgh. Guest service is extremely important to us, and your feedback has been taken seriously and will be used as part of our ongoing training and review with the front office team.Thank you again for bringing this to our attention. We genuinely hope you might consider giving us another opportunity in the future to demonstrate the high standard of service we strive to deliver.Kind Regards,Alex FloreaOperations Manager
酒店回复: Dear Guest,Thank you so much for your wonderful review! We're delighted to hear that your family had a comfortable and relaxing stay with us. It's great to know the spacious layout, well-equipped kitchen, and our warm front desk service helped make your visit enjoyable and stress-free. We hope to welcome you all back again soon! Kind Regards,Alex FloreaOperations Manager
点评来源 Trip.com
5.0分
一卧室公寓（3人）
家庭亲子
原文
翻译由AI提供
超级舒适宽敞——强烈推荐！离曼彻斯特皮卡迪利车站只有几步之遥，出行非常方便。
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酒店回复: 非常感谢您精彩的评价！我们很高兴您觉得我们的住宿舒适宽敞，而且我们靠近曼彻斯特皮卡迪利广场的地理位置也让您的出行更加便捷。您的推荐对我们意义重大，期待您下次来曼彻斯特时再次光临。
此致，
Alex Florea
运营经理
酒店回复: Dear Keke,Thank you so much for your fantastic 10/10 review! We're delighted to hear that you found the apartment comfortable, well-equipped, and great value for money. It’s wonderful to know you enjoyed the spacious layout and all the amenities—we aim to make our guests feel right at home. We hope to welcome you back again soon for another great stay!Kind Regards,Alex FloreaOperations Manager
酒店回复: Thank you very much for your fantastic 9.2/10 review We’re delighted to hear that you enjoyed the spacious room and found the in-room facilities convenient, as well as our excellent location next to the train station, free bus route, and nearby restaurants. It’s great to know these features added to your overall experience.We appreciate your feedback regarding the windows. Some of our rooms are designed with fixed windows due to the building structure and safety regulations, and we understand this may not suit everyone. Your comment is valuable and will certainly be taken into consideration.Regarding luggage storage, as mentioned, this service is provided via a third-party partner due to limited space at our reception, which is why there is a £5 per day charge.Thank you again for sharing your experience. We hope to have the pleasure of welcoming you back in the future.Kind Regards,Alex FloreaOperations Manager
5.0分
一卧室公寓（4人）
情侣出游
很满意，配套齐全
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酒店回复: Thank you so much for your 10/10 review! We’re delighted to hear that you were very satisfied with your stay and found everything fully equipped for your needs. Your feedback means a lot to us, and we look forward to welcoming you back again soon!Kind Regards,Alex FloreaOperations Manager
最大的好处就是交通，离车站太近太方便，而且没有国内车站酒店那种吵闹，楼下超市商店很多很方便.厨房用具配备齐全，愿意的话自己煮东西也ok。房间是套间，很大，厅里还有沙发床，一家三口甚至四口住没问题
酒店位置确实方便，火车站出门右手边就是。但是酒店前台的一个华裔长相的男服务员感觉明显有区别对待不同国家的客人。我提前邮件告知想要安排高楼层房间，办理入住给了我两楼的房间，我礼貌地问他有没有可能换高一点的楼层房间，他不假思索地拒绝了我，连电脑都没有查询下。我继续跟他交涉，告知我邮件确认过要高楼层房间，并且得到酒店邮件回复的，他才不得已查了电脑，然后立马换了七楼的房间给我。到了房间，烤箱是坏的，浴室洗澡水也不是很热，总之比起爱丁堡的staycity差很多。最糟糕的体验还是酒店的服务。。。
酒店式民宿宽敞，明亮，整洁，一张舒适的大床和两个沙发床，正好容纳我们一家四口，消除了旅途的疲劳，我们还在厨房做了美味的饭菜，前台服务也很温暖。五星好评！
超级舒适宽敞——强烈推荐！离曼彻斯特皮卡迪利车站只有几步之遥，出行非常方便。
我们还没睡，床单上就有女性长发了，我们家里可没人是长发……工作人员帮我们换了床单，但床单下面居然还有头发……总的来说，以这个价格来看房间大小还可以，但设施很少，房间清洁也需要额外收费。唯一的好处是有一台雀巢咖啡机，还免费提供胶囊。我房间的景色也不怎么样，就是个停车场。
火车站出来右转即到，两房两卫一厅一厨，有烤箱冰箱洗衣机洗碗机烟机微波炉面包机咖啡机，还有煎锅煮锅各种盘子碗刀叉洗洁精，两个沙发也可当床，住的很舒服，性价比很高。
这家酒店就价格而言，表现平平。如果是一家子来玩，我还是挺推荐的。但要是出差的话，建议找个含早餐的酒店会比较好。床的舒适度不太行。
房间大，有冰箱，微波炉，咖啡机，电磁炉，有厨房。火车站出来就是。门口就是1号免费公交，楼下吃饭也方便。就是房间的窗户不能开。寄存行李5磅一天。
很满意，配套齐全
酒店位置非常便利，交通方便，周边有很多餐厅和咖啡馆。公寓酒店内还有一个不错的报刊亭式咖啡馆。
前台和服务人员都很乐于助人，态度友善。
公寓整洁干净。家庭入住的设施也很完善，非常适合家庭出游。
我们住得很愉快。