酒店回复: Dear Guest,It’s lovely to hear you enjoyed that wide, open city view again and felt the warmth of our team throughout your stay. We understand the disappointment around the rooftop being closed in the evening due to the wind, especially knowing how inviting the indoor setting and scenery can be, and your perspective is helpful as we balance comfort and conditions. Deanna will be so pleased to know her genuine hospitality made such a lasting impression, and moments like your holiday greeting truly reflect the connections we value. We appreciate you sharing your experience and look forward to welcoming you back for another memorable visit.Sincerely, Steve ChoeGeneral Manager

酒店回复: Dear Guest, We’re glad you took the time to share these details, and we understand how aspects of the room and the unexpected added costs affected your overall impression of the stay. Sound from the bathroom fixtures and the design of certain features can make a bigger impact for light sleepers, and your notes on both are genuinely helpful as we review how comfortable the rooms feel in day-to-day use. We also recognize that daily fees and parking charges can add up quickly, and we appreciate you mentioning how this felt from a guest standpoint. While we’re sorry the visit didn’t come together as you had hoped, we’ll be using your feedback thoughtfully, and we hope you’ll consider giving us another chance to offer a better experience. Sincerely, Steve ChoeGeneral Manager

酒店回复: Dear Guest,Thank you for the high praise; we appreciate you taking the time to share your kind review of AC Hotel Downtown Los Angeles. We are delighted you enjoyed our hotel amenities and plenty of dining options. However, we are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we sincerely apologize. We also regret to hear that the smoke detector’s lights disturbed your sleep. These lights are essential for indicating that the smoke detector is active and ensuring your safety during your stay. We understand how this could be bothersome and appreciate your understanding of our safety measures. Please know that for future visits, our front desk is available around the clock to help make you as comfortable as possible. Thank you once more for choosing us, and we look forward to welcoming you back again!Sincerely,Steve ChoeGeneral Manager

酒店回复: Dear Guest,Being so close to the game clearly added to the ease of your stay, and we’re pleased the comfortable feel of our hotel made a strong impression. It’s great to hear that parking nearby was convenient, check-in flowed smoothly, and that both the restaurant and service stood out during your visit. We appreciate you sharing your experience and look forward to welcoming you back for another enjoyable stay.Sincerely, Steve ChoeGeneral Manager

酒店回复: 尊敬的 TMENG29， 感谢您的高度赞扬！感谢您抽出时间分享您对洛杉矶市中心 AC 酒店的好评。我们很高兴您喜欢我们优越的地理位置。我们很高兴您欣赏我们靠近周边餐厅和购物中心的便利位置。我们的屋顶酒吧拥有绝佳的体验，可欣赏城市全景，是一次独一无二的体验。这些方面让您在洛杉矶的旅程如此难忘，真是太好了。再次感谢您选择我们，我们期待着再次欢迎您的光临！ 此致， Steve Choe 总经理

酒店回复: Dear Guest,Your kind words are most appreciated. We are thrilled to read that our great location was perfect for your stay. We are delighted that you loved your rooms and had a great night's sleep. Your comfort is our number one priority, so it is nice to know we exceeded your expectations. Thanks for mentioning our rooftop; it's a great place to enjoy the breathtaking views. Thank you again for allowing us to host your recent visit to Los Angeles! On behalf of all of us at AC Hotel Downtown Los Angeles, the pleasure was ours, and we look forward to you joining us again soon.Sincerely,Steve ChoeGeneral Manager

酒店回复: Dear Guest,We’re glad you found our facilities to be well-rounded and supportive of a comfortable stay, as creating a setting where everything you need is within easy reach is an important part of the experience we aim to deliver. Feedback like yours helps reinforce what’s working well as we continue to refine the overall offering. We would be happy to welcome you back again and hope your next visit is just as enjoyable.Sincerely, Steve ChoeGeneral Manager

酒店回复: Dear Guest, Thank you for the high praise; we appreciate you taking the time to share your kind review of AC Hotel Downtown Los Angeles. We are delighted you enjoyed our great location and the delectable breakfast we offer. It is wonderful that these aspects were a part of making your visit to LA so memorable. Thank you once more for choosing us, and we look forward to welcoming you again soon!Sincerely,Steve ChoeGeneral Manager

酒店回复: Dear Guest, Please accept our apologies for not meeting your expectations and the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Additionally, we regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. Regarding parking, like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. Thank you for choosing us, and we hope to have another opportunity to provide you with a much-improved stay. Sincerely, Steve ChoeGeneral Manager