Had to cancel booking… we were told the pool was good to go but it was green like it was covered in algae. We were told they would not charge… pool was the main we reason we booked it.
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酒店回复: we apologize that your stay did not go well because of the pool .we are working on fixing all future issues
3.0分
其他
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The window was left open when I arrived. It was very warm and muggy in the room. The hairdryer was missing from the bathroom wall mount. The room smelled musty, probably because the window was left open.
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酒店回复: Thank you for your feedback we have taken your complaint and talked to housekeeping about the windows, we appreciate your response and will be taking steps that this issue doesn't happen again.
1.0分
其他
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The windows were left open, (safety) without the air conditioner running, and the humidity caused the ceramic tile floor to sweat as if it had just been wet mopped, (safety)
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酒店回复: We are very sorry about the window issue we have talked to our housekeeping staff to ensure that this does not happen again . Thank you for your review as it allowed us to address this issue
4.0分
情侣出游
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Property was clean and well maintained. Easy to find and adequate parking. We where on a motorcyle and our bike kick stand sunk into the asphalt. I seen multiple divets where that happenend throughout the parking lot. The bathroom shower head leaked out of the showerhead when running the bahtub and was quite messy. Other then that, the sheets where clean, the bed and pillow where comfortable. Staff was welcoming and informational. Overall a good stay and would stay again.
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酒店回复: We wanna thank you for your review and the asphalt issue has been noted, regarding the bathroom issues maintenance and housekeeping have been notified and appropriate steps are getting taken to ensure your problems are fioxed
3.0分
家庭亲子
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The hotel is just okay - especially for the cost. The breakfast was decent, the staff was nice. The comforters had stains on them - I asked for replacements and got them but they also were worn looking. Everything was pretty clean although the pool was a weird color and there were no towels. We come here at least once per year and it’s consistent at least. Overpriced for what and where it is. But not another option in the area.
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酒店回复: We are sorry our hotel didn't meet your standards we are taking steps to improve the quality of the hotel , we look forward to seeing you next time and hope its better
5.0分
其他
Appreciated the phone call that offered an upgraded room at no additional charge. My wife & I will stay again the next time we visit Boscobel.
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酒店回复: We are happy you enjoyed the upgrade and the staff was friendly , We look forward to seeing you again and thank you for staying with us
4.0分
情侣出游
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Nice hotel in the price range. Staff was very nice and helpful. Room was above average, cleanliness and updated.
Nice variety of breakfast items.
Satisfied with our stay, we stayed for 4 nights and would definitely stay here again.
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酒店回复: We are pleased you enjoyed your stay and look forward to you staying with us in the future
2.0分
其他
Needs new mattresses. Uncomfortable.
Although older, very clean.
Friendly staff.
Breakfast ok
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酒店回复: We first want to say tank you for staying with us , we do want to apologize for the uncomfortable beds we have relayed the message to management, we are delighted you enjoyed our friendly staff and we look forward to seeing you next time.
5.0分
其他
Hotel stsy
Great place with delicious breakfast buffet. Very clean room.
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酒店回复: Thank you for your review we are pleased you enjoyed your stay and look forward to seeing you in the future
5.0分
其他
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Love this whole town. Amazing place and people.
Always good stays here. Pool and hot tub are nice. Visit old 61 Abbie is the best waitress very efficient and Energy Hut
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酒店回复: We greatly appreciate your review and super happy you enjoyed your stay and the surrounding businesses , We look forward to seeing you again
Had to cancel booking… we were told the pool was good to go but it was green like it was covered in algae. We were told they would not charge… pool was the main we reason we booked it.
The window was left open when I arrived. It was very warm and muggy in the room. The hairdryer was missing from the bathroom wall mount. The room smelled musty, probably because the window was left open.
The windows were left open, (safety) without the air conditioner running, and the humidity caused the ceramic tile floor to sweat as if it had just been wet mopped, (safety)
Property was clean and well maintained. Easy to find and adequate parking. We where on a motorcyle and our bike kick stand sunk into the asphalt. I seen multiple divets where that happenend throughout the parking lot. The bathroom shower head leaked out of the showerhead when running the bahtub and was quite messy. Other then that, the sheets where clean, the bed and pillow where comfortable. Staff was welcoming and informational. Overall a good stay and would stay again.
The hotel is just okay - especially for the cost. The breakfast was decent, the staff was nice. The comforters had stains on them - I asked for replacements and got them but they also were worn looking. Everything was pretty clean although the pool was a weird color and there were no towels. We come here at least once per year and it’s consistent at least. Overpriced for what and where it is. But not another option in the area.
Appreciated the phone call that offered an upgraded room at no additional charge. My wife & I will stay again the next time we visit Boscobel.
Nice hotel in the price range. Staff was very nice and helpful. Room was above average, cleanliness and updated.
Nice variety of breakfast items.
Satisfied with our stay, we stayed for 4 nights and would definitely stay here again.
Needs new mattresses. Uncomfortable.
Although older, very clean.
Friendly staff.
Breakfast ok
Hotel stsy
Great place with delicious breakfast buffet. Very clean room.
Love this whole town. Amazing place and people.
Always good stays here. Pool and hot tub are nice. Visit old 61 Abbie is the best waitress very efficient and Energy Hut