酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your detailed feedback and for choosing to stay with us whenever you visit Seoul. We are truly delighted to hear that you enjoyed our excellent location, the convenience of the airport limousine bus stop right in front of the hotel, and the quiet environment, thanks to our entrance being tucked away from the main street. It is also wonderful to know that the nearby shopping areas and city views added to your overall experience.At the same time, we appreciate your honest comments regarding the room size. Your feedback is valuable and will be shared with our relevant teams as we continuously look for ways to improve guest comfort.Thank you once again for your kind recommendation. We truly look forward to welcoming you back on your next visit to Seoul.Sincerely,Lucas JungAssistant Front Office Manageribis Ambassador Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your detailed feedback following your stay. We are delighted to hear that you enjoyed our convenient location, including the direct Airport Limousine Bus No. 6015 stop right in front of the hotel, as well as the easy access to Lotte Duty Free, the nearby night market, and many shops around Myeongdong.At the same time, we sincerely apologize for the inconvenience you experienced when your charging cable did not work even with a travel adapter. While there may have been several possible reasons, we are truly glad that charging was successfully resolved with the assistance of our team.Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We look forward to welcoming you back and providing you with an even more comfortable stay in the future.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for taking the time to share your detailed and kind feedback regarding your recent stay with us. We are delighted to hear that you found our location highly convenient, especially with the Airport Limousine Bus 6015 providing direct access from Incheon Airport and stopping just a short walk from our hotel.It is also a great pleasure to know that one of our front desk team members was able to assist you fluently in Chinese with patience and care, helping to make your stay more comfortable. Your compliments regarding the quiet atmosphere, good value for money, and overall convenience—particularly our location next to Lotte Department Store—are truly appreciated.Thank you once again for sharing your experience. We sincerely look forward to welcoming you back to ibis Ambassador Seoul Myeongdong in the near future and hope to provide you with another pleasant and memorable stay.Sincerely,Lucas JungAssistant Front Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for taking the time to share your detailed feedback about your recent stay with us.We are pleased to hear that you appreciated our central location in the heart of Myeongdong, with convenient access to shopping areas and nearby attractions such as Lotte Department Store.At the same time, we sincerely appreciate your comments regarding the room size, water provision, breakfast, and pricing. we will certainly share it with our management team for review and consideration.Thank you so much for your feedback regarding your stay at the ibis Ambassador Seoul Myeongdong. I will be sure to share your comments with our team, as they help motivate us and guide our continuous improvement.Thank you once again for sharing your experience. We truly hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Sincerely,Lucas JungAssistant Front Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your feedback. We are delighted to hear that you found our hotel easy to locate and enjoyed the convenience of our location, including direct access by the airport limousine bus and the nearby subway.We also appreciate you sharing your helpful tip regarding the airport bus stop procedure. It is wonderful to know that the surrounding amenities and popular spots nearby added value to your stay.Thank you once again for choosing ibis Ambassador Seoul Myeongdong. We look forward to welcoming you back in the near future.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your detailed review. We are delighted to hear that our exceptional location—right at the airport limousine bus stop, steps from the subway, and directly across from Lotte Department Store—made your stay extremely convenient and enjoyable, especially for shopping and getting around the city with ease.We are also pleased to know that our Front Desk team provided friendly and helpful service, and that communication in English was smooth. It is wonderful that the nearby RIMOWA store and the bus stop made it easy for you to find your way back to the hotel. We are glad the Olive Young discount coupon was helpful as well.While you found the room to be standard and comfortable, we truly appreciate your feedback and will continue striving to enhance the guest experience.Thank you again for choosing to stay with us, and we look forward to welcoming you back on your next visit to Seoul.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing such a detailed and thoughtful review. We are delighted to hear that you found your room clean, fresh, and more spacious than expected, and that our unbeatable location—right across from Lotte Duty Free and next to the vibrant Myeongdong food street—made your stay even more enjoyable.We are especially pleased to hear your kind words about our Front Desk team. It is wonderful to know that our staff member was able to assist you with an early check-in during a time-sensitive situation. Your warm understanding of our cultural emphasis on precision and procedures is truly appreciated.We are also glad that you found convenient and satisfying services nearby during your visit.Your satisfaction means a great deal to us, and it is an honor to know that you would choose our hotel again on your next trip to Seoul.We look forward to welcoming you back for another comfortable and memorable stay.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your positive feedback with us. We are delighted to hear that you enjoyed our excellent location in the heart of the Myeongdong shopping district, as well as the convenience of being close to Lotte Department Store, the subway station, and various dining options nearby.It is wonderful to know that our surroundings made your shopping, dining, and travel experience comfortable and enjoyable. Your kind comments truly encourage our team to continue delivering a convenient and pleasant stay for all our guests.We sincerely appreciate your stay and look forward to welcoming you back again on your next visit to Seoul.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, particularly regarding the room facilities, bathroom size, lighting, air circulation, and your experience at the Front Desk. Please accept our sincere apologies for the disappointment this may have caused.Regarding your request for a complimentary cancellation and a free upgrade to a larger room due to the room and bathroom size, we regret that we were unable to accommodate this request. However, if there was any discomfort or misunderstanding during this process due to language communication, we would like to offer our sincere and respectful apology. This was certainly not our intention, and we regret that the explanation did not come across in a clear and satisfactory manner.Your comments have been shared with the relevant teams for review, as they are important to us in identifying areas where we must improve, both in our facilities and in the way we communicate with our guests.Thank you again for sharing your honest feedback. While we regret that we could not provide the experience you were hoping for on this occasion, we appreciate your comments as an opportunity to improve our service.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong

酒店回复: Dear Valued Guest,Warm greetings from ibis Ambassador Seoul Myeongdong.Thank you very much for sharing your wonderful review. We are delighted to hear that you enjoyed our convenient transportation access, clean room condition, and the helpful service from our front desk team. We are also glad that luggage storage before check-in made your trip more comfortable.It is great to know our location helped you easily visit Lotte Duty Free and enjoy the Myeongdong night market in the evening. Your recommendation truly means a lot to us.We sincerely look forward to welcoming you back again for another pleasant stay. Thank you once again.Warm regards,Jacob SongFront Office Manageribis Ambassador Seoul Myeongdong.