酒店回复: Dear Valued Guest,First, thank you for choosing to stay at Novotel Ambassador Seoul Gangnam.We are truly grateful for your visit and are pleased to hear that you had a comfortable and pleasant stay with us.We appreciate your kind feedback and are happy to know that our services met your expectations. Your satisfaction is our top priority, and we will continue to work hard to provide the best possible experience for all our guests.We will strive to make further improvements in the areas that did not fully meet your expectations.We hope to welcome you back to our property in the future and look forward to serving you again soon.Thank you once again for your stay and support.Sincerely,Claire LeeGuest Experience ManagerNovotel Ambassador Seoul Gangnam130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea
酒店回复: Dear Valued Guest,Thank you for sharing your valuable feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding cleanliness, service, and facilities have been noted, and we will take immediate action to address these areas to enhance our guests’ experiences.We regret that you found certain aspects of our service, such as the turndown service and luggage assistance, lacking. We will work to improve these services to ensure a more comfortable and seamless stay for our future guests.We appreciate your positive remarks about our fitness center and sauna, and we’ll continue to strive to meet your expectations in these areas.Once again, thank you for your feedback. We are committed to offering a better experience on your next visit and will work diligently to improve our services.Sincerely,Chloe LeeGuest Relationship Officer TeamNovotel Ambassador Seoul Gangnam 130 Bongeunsa-ro, Gangnam-gu, Seoul, 06124 Korea
步行到江南一条街。地理位置很好。推荐。房间干净整洁，空间在首尔算比较宽敞，隔音也不错，晚上休息不受影响。前台服务专业，沟通顺畅，办理入住和退房效率高。
春节出游，哪儿哪儿都贵，选择了这家性价比超高对面就是7-11.CU便利店。酒店很干净，电梯口有提供免费的饮水机，冷热水冰块都有。酒店周围好多没事，步行过去很近。挺满意的
本次入住的双床房
作为中国人真的不推荐
首先双床房只在尾房和电梯房的位置
不是很吵就是不吉利
酒店在一个很大的坡上
从地铁站拖着行李走过去怪累的
要去的话还是打车吧
另外房间里竟然马桶盖是坏的
唯一好在房间面积不算小
还可以的，该有的都有，虽然是旧，但酒店保养得挺好，酒店干净卫生，早餐也可以，品种挺多挺丰富的，是度假的好地方。
地理位置不是很方便 就算去地铁站也是两站中间9号线 机场大巴6703虽然停在门口但是循环线班次也少 就算只逛江南狎鸥亭新沙也要3km不近不远 总之这个地理位置不行 房间也老 不是最佳选择 一晚2000 住8楼还是挺不值得的
房间干净又宽敞。大堂很安静，抵达时感觉很舒适。机场巴士可以直接送到酒店门口，9号线地铁站也超级近。员工非常友好！早餐丰盛美味，能满足各种口味。
金浦机场坐地铁9号线（图二买地铁卡）到 走路大概5分钟（需要爬坡）酒店出入方便的 但设施比较陈旧 房间空间大小还可以 一定要注意带牙刷 房间的插座不好 浴室里的马桶位置不方便使用 以后应该不会再选这家酒店了
卫生：五星？看到第三张图片直接退房 奈何欺负外国人不给退👍 浴巾 浴袍符合招待所标准
服务：没有夜床服务 下车没人接待拿行李
设施：健身房还不错 桑拿人很多但是要另收费
环境：徒有门面吧 还是好好做服务吧
前台的工作人员挺热情的，虽然英语不算特别流利，但沟通起来没障碍，办理入住也快，还顺手给了我们酒店周边的简易地图，挺贴心的。
酒店房间比较老旧，灰尘有点多。从地铁站走到酒店需要经过一个上坡，如果带着老人一起就不太推荐了。
不过，酒店周围有很多餐厅，这一点很棒。