Room not ready at check in time which was inconvenient but the room was clean and comfortable. Breakfast good and filling and staff helpful. Parking easy
4.0分
其他
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Good location, food and comfortable room. Even though staff saw me at reception,I had to wait a little while to be acknowledged and check in. Other than that I would stay again as it was good value for money.
4.0分
商务出差
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One nigh
Bed was comfy , room was cool, bathroom shower good, didnt have food , but pub stopped serving at 21.30 but behind the hotel is a garage with a subway and there own food.
5.0分
商务出差
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A must stay if in the telford area
Really nice hotel, staff where lovely, meals were spot on ,lovely air-conditioned rooms as it was really hot the week a stayed ,definitely a 10/10 for me at this marston pub
设施好,房间大
22:05左右预订的房间,确认邮件里却说22:00之后无法入住。我尝试给酒店打电话,因为酒店前台说是24小时服务,一个多小时打了六次都没人接。我去了酒店,却不见人影,对讲机也没人接。现在房费都花光了,房间都没住。服务太差,宣传也不太准确。
不幸的是,我的预订被取消了,尽管我事先打了客服电话确认还有预订。由于只有一位厨师,酒吧不得不提前关闭厨房。我等了20分钟才点饮料,等了35分钟才点餐,而且都是些开胃菜和儿童餐,孩子们当时已经焦躁不安了。我的房间虽然是双人间,但只有一套毛巾。我要求多要毛巾时,他们承诺会送来,但一直没有。
我们预订的家庭房已经售罄,他们没有给我们一张双人床,而是把我们安排到一间有两张单人床的房间,并告诉我们他们无法提供帮助,因为我们只住三晚,而且接下来几天还有其他预订。酒店也没有电梯和行李推车。没有迷你冰箱,也没有熨斗。预订三天的客人,退房时才会打扫房间。
首先,我要求两个房间彼此靠近,但没想到它们在不同的楼层,而且彼此相距甚远!另外,当我办理入住手续时,我被告知付款卡被拒绝了,我知道这不是真的,因为我在 ******* 进行了两次预订,两次预订都是用同一张付款卡进行的,要求付款并被告知我很幸运房间没有分配给其他人,这真是太不礼貌了,因为我已经付款并且没有使用其他付款方式获得授权……另外,无论是 Fallow field 还是 ******* 都没有人联系我要求确认付款,服务非常差,由于这个问题,我可能不会再在这里停留
不会再住了。
房间里没有厕纸,厕纸架从墙上摔了下来。我们被告知有夜间门卫,但停车场的汽车警报器在凌晨响了好几个小时。
Room not ready at check in time which was inconvenient but the room was clean and comfortable. Breakfast good and filling and staff helpful. Parking easy
Good location, food and comfortable room. Even though staff saw me at reception,I had to wait a little while to be acknowledged and check in. Other than that I would stay again as it was good value for money.
One nigh
Bed was comfy , room was cool, bathroom shower good, didnt have food , but pub stopped serving at 21.30 but behind the hotel is a garage with a subway and there own food.
A must stay if in the telford area
Really nice hotel, staff where lovely, meals were spot on ,lovely air-conditioned rooms as it was really hot the week a stayed ,definitely a 10/10 for me at this marston pub