酒店回复: Dear Henk, Thank you for your detailed review. We’re sorry to hear that your experience did not meet your expectations during your stay with us. We strive to provide a welcoming and efficient environment, but it seems there were some areas where we fell short. We apologize for the inconvenience caused by the delayed response regarding your request for clean towels. We appreciate your patience as we strive to improve our service in this regard. Your feedback regarding the reception service is valuable, and we will address this to ensure our team remains more attentive to guests' needs. Regarding the condition of the accommodations, we understand they are older, and we are continuously working to maintain functionality and comfort. It’s unfortunate to hear about the issue with the cold water faucet; we’ll look into this and ensure it’s addressed promptly. The garden’s condition due to the recent drought is regrettable, and we appreciate your understanding regarding the absence of river excursions. As for the road conditions to Moreni, we acknowledge that travel has become more challenging over the years, and we understand this may impact guests’ experiences. We also regret the unavailability of certain menu items at the restaurant and will review our inventory and staffing to ensure better options are offered in the future. Thank you for your detailed observations. Your feedback is crucial in helping us enhance our services, and we hope to have the opportunity to provide you with a better experience in the future. Warm regards from all of us at Island Safaris
酒店回复: Dear Sandrine, Thank you for taking the time to review and for sharing your experience with us. We are so pleased that you enjoyed your time with us and in Botswana! Thank you for your support, we appreciate it a lot. We trust that the rest of your journey was great too and look forward to hosting you on a return visit again. Warm regards from all of us at Island Safaris
4.0分
其他
原文
翻译提供方:Google
不幸的是,这个露营地有点被忽视了。 酒吧和餐厅区还不错,食物也还可以。员工非常友好。
展开
酒店回复: Good day, Thank you for taking the time to review and for sharing your experience with us. We are pleased to hear that you had an overall great time. We do appreciate all and any feedback we get from our guests. the information is tremendously valuable. We trust you had a safe onward journey too! Kind Regards from all of us at Island Safaris.
酒店回复: Dear Daniele, Thank you for sharing your feedback with us and for staying with us at Island Safaris. We are pleased to hear that you had an overall good time with us. We do apologise about the experience you had with the campsite ablutions. We were in fact in the middle of maintenance and upgrading the facility. All the very best from all of us at Island Safaris.
2025年6月21日,我们开启了流动狩猎之旅。在莫雷米待了两天,在夸伊待了两天,在萨武蒂待了两天,在乔韦(靠近卡萨内)待了一天。服务非常棒。负责搭建营地和烹饪的支持团队非常敬业。威廉·马奇拉(Willian Machira)的专注力、技能、领导能力以及对环境和动物的了解都非常出色。我这辈子很少见到有人能如此投入地工作。最终,我们获得了一次非常棒的体验和终生难忘的回忆。非常感谢威廉和他的团队。感谢凯莫·丁卡(Kemo Dinka),他通过电话和电子邮件帮助我们预订。太棒了。
旅馆位于马翁郊区。接待人员热情友好,入住手续办理快捷。房间是一间私人小屋,坐落在宽敞的花园中。家具简洁干净。床上挂着蚊帐,这很有必要,尤其是在河边。酒店提供驱蚊喷雾。餐厅相对较大,服务快捷友好。晚餐和早餐都很美味。如果早餐选择更多一些就更好了。酒店有一个小型泳池,但不太吸引人。酒店提供充足的免费停车位。
旅馆显然需要维护。餐食糟糕透了。此外,酒店提供的骑行套餐体验糟糕透了,不仅路线和徒步路线一样(没什么新意),而且对那些在半路上被骚扰、远离一切的游客来说,简直就是个陷阱,他们得花85美元在荒无人烟的地方骑行40分钟。我绝对不推荐!
位于小型野生动物园内,环境优美。小屋位于河畔,设施齐全。餐厅环境优美,设有河畔露台。您可以在那里预订各种游猎活动。
地理位置优越,位于河边的一个大公园内。提供丰富的活动。餐厅很棒。
我们在这里住了三个晚上。当时并不忙。很多工作人员四处奔走,但收效甚微。当我们第二天来拿干净的毛巾时,接待处的那位女士更关注电话而不是我们(其他的毛巾已经被客房服务部拿走了)。最后,在询问了3次之后,毛巾(泳池里也需要!)两个小时后就到了。房子可能很旧,但一切对我们来说都很有用(对另一对夫妇来说则不然:冷水龙头坏了,所以只能洗热水澡……)。床周围有蚊帐,空调很棒。花园因干旱而被毁,再也看不到河流了……所以没有乘船游览。现在,前往莫里尼的一日游中,往返需要 3.5 小时,路况非常糟糕(作为比较:10 年前,那里还有一些碎石,需要 1.5 小时)。莫雷尼本身已很大程度上被大象摧毁。马翁作为起点或中转站不再是一个好的选择。餐厅的菜单很丰富,但是很多菜都没有了(就像10年前一样……)。由于游客数量很少,而且工作人员不热情(有很多人,在附近闲逛),我们在马翁不同的舒适餐厅吃了两次饭。早餐足够好。
在尘土飞扬的一天之后洗个澡总是很舒服的!第一次失望!没有热水,我上床睡觉,很冷(洗完冷水澡后)。和蚊子搏斗了一晚上(蚊帐有破洞,太糟糕了!)吃完:早餐……饿死了!自助餐或所有东西都不见了!非常适合严格饮食,但如果您有点饿……再补铁。最糟糕的是,当我们想离开酒店并在城里寻找其他更受欢迎的场所时,经理拒绝报销我们提前支付的住宿费……我在三角洲从事旅游业工作,我有一点了解欢迎顾客意味着什么。我们在这里取笑你!这取决于每个人的选择。
宜人的小屋,我们住在105号小屋。一如既往,装修有点过时,但房间很干净,床很舒服。夜晚很平静,我们睡得很好。接待处的人热情而周到。餐厅的工作人员很友好,尽管服务有点慢。我们在酒店预订的自驾游超出了我们的预期!
不幸的是,这个露营地有点被忽视了。 酒吧和餐厅区还不错,食物也还可以。员工非常友好。
露营地很一般,灾难性的厕所非常脏而且没有维护。这家餐厅非常好,有很多选择。乐于助人的工作人员知道如何为我们找到第二天的车程。当河对岸没有人的时候,河水的音乐让人心旷神怡。