酒店回复: Dear Valued Guest,Thank you for choosing to stay at our hotel and for sharing such detailed feedback with us.We are delighted to learn that you found our hotel's location, nearby convenience stores and restaurants, as well as the guest room space satisfactory. It is our honor to have facilitated your journey. To provide guests with a quiet environment, the hotel is located a 15-minute walk from the JR train station. Many restaurants and convenience stores are around our hotel. Tokyo Station is a very convenient hub — not only can you easily reach cities like Osaka, Kyoto, and Hiroshima by train or bus, but there are also direct airport limousine buses departing from the station, making access to Haneda and Narita Airports smooth and easy.Additionally, regarding the issue of morning light you mentioned, our guest rooms are actually equipped with blackout curtains. We sincerely apologize for the inconvenience caused by our failure to adequately inform you of this feature.Your feedback is highly valued. We have forwarded your comments to the relevant team and will thoroughly discuss improvement plans to enhance our guests' comfort during their stays.Thank you once again for your valuable input. We look forward to welcoming you back in the future and ensuring your next visit exceeds your expectations.Sincerely,Haru MIMARU TOKYO STATION EAST
酒店回复: Dear guest,Thank you for choosing MIMARU Tokyo Station East. We deeply apologize for any inconvenience you may have experienced, and we are grateful for your valuable feedback. We regret that we couldn't reach your expectation even though you chose our hotel because you liked MIMARU hotels.Based on your feedback, we will report to our housekeeping team and manager so it won't happen again, and we can improve our service even more.Once again, we apologize for the inconvenience you experienced and thank you for your valuable feedback. Best regards,MIMARU Tokyo Station EastFront Desk Team
酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the discomfort you experienced during your stay. We understand how important a restful sleep is, and we are sorry the mattress and bedding did not meet your expectations.Regarding the mattress and sheets, we would have been happy to assist by offering a new mattress or mattress cover if you had let us know. We are committed to ensuring a comfortable stay for all our guests, and we will certainly review the quality of the bedding materials used to make improvements where needed.As for the location, our hotel is situated in a quieter, more local area, which is a little further from the bustling areas like Shibuya and Shinjuku. However, we are pleased to inform you that we are only a 5-minute walk from two subway stations, which offer direct access to Tokyo Station and other iconic Tokyo landmarks.Your comfort is our priority, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to serve you better in the future.Best RegardsMimaru Tokyo Station EastFront Desk Team
酒店回复: Dear Yechao🐎,Greetings from Mimaru Tokyo Station East.Thank you for taking the time to share your feedback with us. We truly appreciate your insights, and we apologize for any inconvenience you experienced during your stay.Regarding the room cleaning, as mentioned during check-in, our housekeeping team follows a standard practice where they are unable to clean or enter rooms if the "Do Not Disturb" sign is on the door, or if there are personal items, such as belongings on the bed. We completely understand that this may have been a misunderstanding, and we appreciate your understanding.We also regret that our amenities did not meet your expectations. As part of our focus on SDGs, we provide toothbrushes and other paper amenities at the front desk to minimize waste. However, if you require anything during your stay, we are more than happy to provide these items daily, and we encourage you to ask for them at any time.We value your feedback and will review our services to ensure we continue to provide the best possible experience for all our guests.Thank you again for your comments,Best RegardsMimaru Tokyo Station EastFront Desk Team
4.0分
两卧室公寓
家庭亲子
适合家庭出游，基本没啥服务哈哈哈但是四个人住，还可以一边看电视一边喝酒吹水还是不错的。
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酒店回复: Dear guest,Thank you for choosing MIMARU Tokyo Station East for your stay and for your kind review.We are happy to hear that you enjoyed your stay.Our hotel is an apartment hotel, so groups of friends or families can enjoy and relax their time together. Thank you again for your comments, and we hope to host you again on your next trip to Japan!Best regards,MIMARU Tokyo Station EastFront Desk Team
Room is clean and spacious. Sound proof is good. Recommended for family travels with toddlers. They don’t provide buffet breakfast and ironing board need to request at front desk. There is a laundry room at 3rd floor, washing costs 300 yen per wash for 30minutes and drying costs 100 yen/dry for 10 minutes. There is no water dispenser.
酒店和茅场町地铁站和八丁堀地铁站非常的近，我走的都是茅场町地铁站a4,a5出来和酒店大概就几分钟距离。
酒店边上便利店很多，非常方便
酒店出门右手边很多餐厅，有一个烤肉店开到晚上很迟，非常好吃。那个红色标的那家
酒店空间也非常好。唯一不好的地方是房间没有窗帘！早上5点就很亮了，影响睡眠
住过很多家Mimaru, 这家让我们全家很失望，完全没在水准上，首先，一进房间就一股味旧旧的发霉味，然后浴室每天的毛巾都有一股臭味，房间说好第三天大整理也没见铺床，管理很差，避雷。
先说酒店自身的问题：其他都OK，酒店没有化妆棉、提供的拖鞋像纸，勉强能穿。最拉垮的是床品，非常差，床垫硬、床单是粘的，不知道是什么材质做的，床单、枕头和被子都会贴在身上完全不透气。整晚没有睡好，太难受了。另外说说交通：说是距离东京站很近，根本不近，要坐车。周围没有任何购物中心，想要购物方便的还是看看三越百货周边。到地铁口看好了近A4、A5出口，如果不小心走反了就很惨，非常远。
这么贵的房间价格住了四晚，居然都没有一整天完整的打扫过，房间层高很低，床很小非常的硬，牙刷像鞋拔子一样硬，太对不起这个价格了，以后再也不会去住了，和国内这些连锁酒店真的比，希望携程也不要推荐给客人，差评差评差评
适合家庭出游，基本没啥服务哈哈哈但是四个人住，还可以一边看电视一边喝酒吹水还是不错的。
房间很好两间房很宽敞，很适合一家四口居住，干净，厨房基本用具齐全，楼下就是便利店，旁边就是药房非常方便，走的急忘拍照片，总体很好以后来东京首选
我们一家四口入住，房间私密性很好。
厨房设施一应俱全，墙上还有USB接口和110V插座。
有独立的客厅空间。
楼下就有一家便利店，非常方便。
酒店位置对于在景区东边游玩来说还不错。
员工们都很友善。
（不过，毛巾有时会有轻微的烟味。）
非常感谢，住得很愉快，我们走了。
酒店位子相当好，附近有3家便利商店还有药妆店。步行到地铁也只是1分钟的距离。酒店环境非常干净舒适。工作人员服务也非常好，还会学英文对外国游客非常方便。
非常适合家庭入住。这不是酒店，而是服务式公寓，所以不要期待客房服务。不过他们每天都会清理垃圾和补充毛巾。没有瓶装水，但自来水可以直接饮用。离最近的地铁站只有2分钟步行路程，到东京站大约15分钟。
酒店地理位置非常方便，就在茅场町和八丁堀地铁站之间。总的来说，我们住得很愉快。房间对于两个大人和一个蹒跚学步的孩子来说非常合适。酒店旁边就有一家7-11便利店，步行距离内还有全家和罗森。附近也有很多餐厅。员工很友好，也很热情。
Room is clean and spacious. Sound proof is good. Recommended for family travels with toddlers. They don’t provide buffet breakfast and ironing board need to request at front desk. There is a laundry room at 3rd floor, washing costs 300 yen per wash for 30minutes and drying costs 100 yen/dry for 10 minutes. There is no water dispenser.