酒店回复: ¡Lamentamos la experiencia desagradable que tuvo con nosotros, Roman! Gracias por compartir sus comentarios. Aprovechamos esta oportunidad para plantear el problema al equipo correspondiente. Le aseguramos que su próxima experiencia será memorable. Saludos, Eva
1.0分
其他
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so i had an issue where my spouse left clothes behind because from my knowledge we were getting room again , i still left at checkout time but stuff was left behind , we go back couple hours later to collect our stuff and room was unaccessable and so was my items , front desk told me i have to pay for whole new for my items so i did , i go to front office to collect my items and still couldnt have my stuff nor the room OR a refund . this place is trash . trashy hotel , trashy people just TRASH . let me add how oyo headquarters tried contacting them and they IGNORED CALLS. unbelieveable . is this how yall treat people ? ESPECIALLY PREGANT PEOPLE? ill be taking it next level and file a police report .
1.0分
其他
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Booked 2 King suites got two double queens. Rooms were very dirty. Sheets had stains and hair as if the bed was just made up after the last guests. Sinks, tub, tables very dirty. Foil and
1.0分
其他
Don’t book here!
This place was filthy and staff or owners were rude, lost money and ended up staying at another place.
1.0分
商务出差
Dirty and roaches that’s all I have to say.
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酒店回复: Hi Nathan,We’re very sorry to hear about your experience at OYO Garden Inn and Suites Pearsall I-35 East. Cleanliness and comfort are top priorities for us, and we take pest concerns very seriously. Your feedback has been shared with our housekeeping and pest control teams for immediate attention.Thank you for bringing this to our attention, and we apologize for the inconvenience caused during your stay.Sincerely,JamesOYO Garden Inn and Suites Pearsall I-35 East
4.0分
其他
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Good nights stay!!
Its not OYO its Garden Inn now check in fast finding room was easy Had problem reading wifi password but no big issue.Good selection of channels...big bathroom.. great nights sleep had a small kitchen with regular size fridge and for the price it can't be beat for Pearsall Tx I would stay their again if I have need to Its not a fancy hotel but it was a good nights stay!!
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酒店回复: Hello, Dimas! It is so disheartening to see our respected guest unsatisfied with our facilities. We are going to rely on your feedback to ensure quality service in the future. Regards, Lisa
2.0分
情侣出游
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First, the name of the place is no longer oyo hotel but garden Inn and suites. Second, I had requested a king size bed and was put in a room with two queen beds. Also, one of the pillows was stain with a red mark on it.
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酒店回复: We are sorry to hear about your experience, Nora! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Eva
5.0分
其他
Everything was perfect very clean
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酒店回复: Dear Guest,Thank you for your wonderful review! We are thrilled to hear that everything was perfect and that you found our accommodations very clean. Your satisfaction is our top priority, and your feedback motivates us to continue providing exceptional service.We look forward to welcoming you back on your next visit.Warm regards, Team OYO
5.0分
其他
Very affordable, comfortable and quiet place to stay
2.0分
其他
No breakfast, coffee and no pets, just the opposite of what is advertised. New owners,
我在这家“酒店”进行了预订，当我到达时，预订处没有人，当我与预订处交谈时，他们回答了我，说他们会在 10 分钟内到达，给我房间，但他们从未到达，这个地方看上去很糟糕，一片漆黑。我想就他们的不合规行为提出索赔，但被拒绝了。糟糕的地方而且状况很差。
so i had an issue where my spouse left clothes behind because from my knowledge we were getting room again , i still left at checkout time but stuff was left behind , we go back couple hours later to collect our stuff and room was unaccessable and so was my items , front desk told me i have to pay for whole new for my items so i did , i go to front office to collect my items and still couldnt have my stuff nor the room OR a refund . this place is trash . trashy hotel , trashy people just TRASH . let me add how oyo headquarters tried contacting them and they IGNORED CALLS. unbelieveable . is this how yall treat people ? ESPECIALLY PREGANT PEOPLE? ill be taking it next level and file a police report .
Booked 2 King suites got two double queens. Rooms were very dirty. Sheets had stains and hair as if the bed was just made up after the last guests. Sinks, tub, tables very dirty. Foil and
Don’t book here!
This place was filthy and staff or owners were rude, lost money and ended up staying at another place.
Dirty and roaches that’s all I have to say.
Good nights stay!!
Its not OYO its Garden Inn now check in fast finding room was easy Had problem reading wifi password but no big issue.Good selection of channels...big bathroom.. great nights sleep had a small kitchen with regular size fridge and for the price it can't be beat for Pearsall Tx I would stay their again if I have need to Its not a fancy hotel but it was a good nights stay!!
First, the name of the place is no longer oyo hotel but garden Inn and suites. Second, I had requested a king size bed and was put in a room with two queen beds. Also, one of the pillows was stain with a red mark on it.
Everything was perfect very clean
Very affordable, comfortable and quiet place to stay
No breakfast, coffee and no pets, just the opposite of what is advertised. New owners,