酒店回复: Dear Ruby-xi,Thank you for sharing your experience of staying with us. We are delighted to hear that you appreciated our location near the old town and train station, as well as the spacious rooms, and that you found the variety of our breakfast satisfactory. Your encouragement is a great motivation for our team to continuously improve our services.We sincerely apologize for the less than ideal experience you had with the amenities. We always strive to provide a comfortable and thoughtful stay, and we value the feelings and preferences of each guest.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the near future for an even more enjoyable journey.With the best wishes from Heidelberg,Remmie de GraafGeneral Manager
酒店回复: Dear Guest,Thank you very much for your detailed review. We are glad that you found our location so convenient and that our decor was to your liking. We are committed to providing our guests with a unique and comfortable environment.However, we regret that you found the room and bathroom a bit cramped. Our rooms vary in size and layout, and we make every effort to ensure our guests are comfortable during their stay.Your feedback is important to us and we hope this experience will not prevent you from choosing Hilton Heidelberg in the future.Best wishes from Heidelberg,Remmie de Graaf, General Manager
设施：和6年前的记忆一样，非常的舒服。房间，前台，餐厅都保持好的水准。
卫生：房间以及卫生间都打扫的很干净。餐厅大堂也很整洁。
环境：地理位置很好，走到步行街大约6-8分钟。周边餐厅也比较多可以选择。
服务：定的联通房，很舒适。办理入住和用餐都能感受到服务员的用心。
停车25/天；租伞2/48小时（20欧押金）。
酒店地理位置不错，离市中心大概步行就10分钟，对面有超市餐厅，购物也很方便。
酒店比较新，服务也不错，停车费25欧元一个晚上。早餐还不错，基本该有的都有。房间隔音效果不佳，还有淋浴水忽冷忽热。另外床单上面有污渍，和前台反应了以后，帮我们免了停车费，没有其他补偿。
酒店位置比较好，靠近老城，步行到火车站也不远，房间很大，缺点是洗发露质量不好，洗完头发跟稻草似的，酒店早餐不错，种类很多，周末房价比平日更贵
房间很大，早餐很丰富，位置很棒，就在老城市中心，去哪里出行都很方便，房间服务也很棒，真的很赞，值得推荐。
酒店距离海德堡火车站大概5分钟车程，大概3站公交车。距离老城区大概步行10分钟左右。而且有直达法兰克福机场的大巴可以提前预定，非常方便。整个酒店和其他连锁酒店不同，没有太多商业气息，布置的非常雅致。但房间和卫生间面积略显拥挤，两个人刚刚够。
早餐厅很小，选择很少（可以不加钱含早餐），东西不咋好吃；房间大，很干净，很明亮温馨，住起来很舒服。除了早餐跟隔音，整体可以😌
希尔顿的品质还是不错的，房间内配备齐全且品质在线，房间虽然在二楼，但是非常安静，睡的很舒服！唯一缺点是床有点小。
来海德堡住了五天的酒店，非常喜欢。
早餐品种丰富、很美味。每天服务生给冰箱装满饮料，换一瓶水，还会送两个巧克力🍫
周边环境非常方便，步行就可以到最繁华的步行街。旁边还有个漂亮的see garden
酒店很漂亮，也很干净。四人房有两张床，但床不算太大。早餐非常好。浴室只有一个洗手池，对四个人来说有点少，不过非常干净。停车库每天25欧元。尽管天气很热，房间里还是很凉爽！
今年第二次入住海德堡希尔顿，感觉酒店比上次节省了很多，没了拖鞋，也没有棉签等物品供给了。床非常舒服，早餐也丰盛美味。