酒店回复: Dear Eshancaiyong,Thank you for sharing your feedback. We’re glad you enjoyed our convenient location, the spacious two-bedroom unit, and the views of the Petronas Towers from the pool. We appreciate your comments regarding the facilities and the size of the rooftop pool, and we’ll take them into consideration as we work on improvements. Thank you for staying with us, and we hope to have the opportunity to welcome you again in the future.Warmest Regards,Atira Lyani ROSLI | Guest Service, Senior Manager
酒店回复: Dear Valued Guest, Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location, spacious and well equipped room, as well as the stunning skyline view from our rooftop restaurant.We truly appreciate your kind words about our friendly team and it means a lot to us. Your comment regarding the breakfast selection is well noted, and we’ll continue working to enhance our offerings. We look forward to welcoming you back for another memorable stay soon!Warmest Regards, Atira Lyani ROSLI | Senior Manager, Guest Service
酒店回复: Dear Valued GuestThank you for your kind review! We’re delighted to hear that you enjoyed the room and our excellent location. We look forward to welcoming you again soon! Warmest Regards, Atira Lyani Rosli , Senior Guest Service Manager
酒店回复: Dear Feng We sincerely apologize for the wait upon arrival and the cleanliness issues you encountered — this is far from the standard we strive for. Regarding the toothbrush cup, it is located by the bathroom mirror, and we’re sorry this wasn’t clear.We also understand your concerns about the water policy and appreciate your feedback. We regret that we didn’t meet your expectations and will work to improve.Regard, Atira Lyani Rosli , Senior Guest Service Manager
1人觉得有用
4.5分
豪华一卧房
情侣出游
原文
翻译由AI提供
酒店地理位置很好，靠近吉隆坡城中城（KLCC）和轻轨站。
6楼的泳池长50米，非常棒；屋顶泳池还能看到双子塔的景色。
早餐比较普通，种类不多。
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酒店回复: 尊敬的 Seo King Hoe，
感谢您抽出时间与我们分享您的反馈。我们很高兴得知您喜欢我们酒店靠近吉隆坡城中城和轻轨站的便利位置，以及我们的游泳池，包括可以欣赏双子塔美景的屋顶泳池。我们也注意到了您对早餐选择的评论。您的反馈非常宝贵，我们将与我们的团队一起研究，以探索如何为客人提供更丰富的早餐选择。我们非常感谢您入住我们酒店，并期待未来再次欢迎您。
此致，Atira Lyani ROSLI | 客户服务高级经理
点评来源 Trip.com
5.0分
吉隆坡城中城景行政一卧房
家庭亲子
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Ascott Star KLCC Kuala Lumpur吉隆坡市中心雅诗阁之星酒店距离机场，夜深人静车程1h左右。
酒店回复: Dear Valued Guest,Thank you very much for choosing Ascott Star KLCC Kuala Lumpur and for taking the time to share such a detailed and thoughtful review.We’re delighted to hear that you were pleased with our well-equipped serviced apartment, including the spacious layout, filtered drinking water tap, and stunning Twin Towers view from your room. It’s also great to know that our central location, just a short walk from KLCC, the Twin Towers, and the nearby MRT station, added convenience to your stay.We appreciate your kind words about our housekeeping team and are glad you found the daily cleaning service timely and professional.Your feedback regarding the breakfast variety and the saltiness of the pool water on Level 99 is very valuable. Please rest assured we have shared your comments with the relevant teams to further improve the guest experience.We're truly grateful for your overall satisfaction and look forward to welcoming you back for another enjoyable stay in the heart of Kuala Lumpur.Warmest Regards, Atira Lyani ROSLI | Guest Service, Senior Manager
酒店回复: Dear Valued Guest,Thank you for sharing your detailed feedback. We're glad you enjoyed our central location and spacious, modern rooms especially for families and groups. We sincerely apologize for the shortcomings you experienced with our breakfast and in-room amenities. Your comments are truly valuable and will be shared with our team for review and improvement. We appreciate your honest perspective and hope to have the opportunity to provide a better experience on your next visit.Warmest Regards, Atira Lyani ROSLI | Senior Manager, Guest Service
1人觉得有用
4.7分
工作室 行政
朋友出游
我们订的房间稍微有一点小，但是有洗衣机，。顶楼99楼可以看到非常好的风景，当然实际上是57楼。
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酒店回复: Dear Fenglinyun, Thank you for taking the time to share your feedback. We’re glad you appreciated the convenience of having a washing machine in your room and enjoyed the beautiful views from our top floor. We’ve noted your comment regarding the room size and will keep it in mind as we continue to improve our guest experience. We look forward to welcoming you again in the future.Warmest Regards, Atira Lyani ROSLI | Senior Manager, Guest Service
各方面都很好。在双子塔旁边的小路里，很安静，房间整洁，设施齐全，顶层游泳池风景也不错。
美中不足就是前台服务效率有点低，入住排队比较混乱，没有指示，不过态度挺好。
电视可以投屏，除夕看春晚挺方便
一家子到吉隆坡度假。选择这里是因为地理位子不错泳池还可以拍双子塔，两房的面积还挺大，但是设施明显有点陈旧，顶楼的泳池也比很迷你，总的来说一般般
酒店位置很优越，步行5分钟就能走到双子塔，周边坐轻轨也很方便。房间很宽敞，各种厨具一应俱全，有咖啡机可以使用。早餐品类不算多，工作人员态度都很友好。提前预约了顶楼餐厅，发现跟泳池是连在一起的，非常适合晚上欣赏吉隆坡夜景，下次还会考虑在这住。
房间布局不错，空间很大，顶层泳池和酒吧氛围很好，夜景很棒，适合打卡，卫生不错，前台有华人服务，但是泳池有点小，泳池水很咸，可能是露天的原因吧
位置可以，但是晚上七点半抵达 等房间告诉我还需要半个小时 简直是搞笑！
卫生很差 刚到楼层看见地上毛巾丢在地上没人管！
不提供免费的瓶装水！只有过滤水！但我不明白 刷牙杯子都不提供？难道也要为环保吗？很差 以后不会入住 还是选择正常五星酒店吧
酒店地理位置很好，靠近吉隆坡城中城（KLCC）和轻轨站。
6楼的泳池长50米，非常棒；屋顶泳池还能看到双子塔的景色。
早餐比较普通，种类不多。
Ascott Star KLCC Kuala Lumpur吉隆坡市中心雅诗阁之星酒店距离机场，夜深人静车程1h左右。
酒店式公寓设施齐全，配套完善，两室一厅一卫（大床主卧、沙发床次卧，客厅+开放式厨房，淋浴+浴缸卫生间），有饮用过滤水笼头。
大堂1层，早餐在门外小餐厅，餐品有点一般；入住2302，卧室可见双子塔；观景泳池99F，泳池水有点咸；每日打扫及时，小费自愿。
地理位置距离双子塔、KLCC、中央公园等步行10min，有地铁站也很便捷。
整体非常满意！
感谢雅诗阁酒店为我们升级了吉隆坡市中心景观房，并允许我们延迟退房至下午2点！
这次3天2晚的住宿非常棒。我喜欢房间的一切。房间非常宽敞，枕头特别舒服，窗外的景色也很美，尤其是晚上！从酒店步行大约5分钟就能到Avenue K购物中心（需要过马路，然后穿过一些住宅公寓）。从Avenue K购物中心/KLCC轻轨站，沿着有遮蔽的走道走一小段路就能到Suria KLCC购物中心。下次我一定会再选择入住这里！
优点：绝对市中心，双子塔附近。酒店是公寓形式，房间面积比较大，装修很新。适合家庭和多人。缺点：早餐品类极度单一（几乎是国内如家快捷的水平），早餐空间也很小，早上吃个煎蛋还要排队。显然酒店硬件没有预备酒店早餐餐厅条件，服务几乎就是凑合着。隶属雅高，但不要按五星级标准对照！并且房间连一瓶水都没有！
我们订的房间稍微有一点小，但是有洗衣机，。顶楼99楼可以看到非常好的风景，当然实际上是57楼。