We stayed at Treebo Trends Backpackers Inn, Fort Kochi for two days, but we were utterly dissatisfied. when we booked the rooms, we were told that buffet breakfast is included in the room tariff, but we found there were no buffet, only one item were served fot breakfast and that too was not at all fresh.. There were no shower gels and handwashes in the bathroom..When we asked the hotel boy for it, he filled up the empty bottles half with water and half with the shower gels and handwashes..There were mosquitos in the rooms even.
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酒店回复: Dear Guest, Thank you for your review. Please accept our sincere apologies for the inconvenience caused to you during your stay with us. This is not the kind of experience we want to provide to our guests. We have noted the issues highlighted by you and have forwarded this to our team to take appropriate action. We are learning every day and your feedback goes a long way in helping us in our mission to provide a delightful experience to all of our guests. I hope you will give us further opportunities to serve you better. Best Wishes, Treebo Hotels
4.0分
情侣出游
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The hotel or hostel was very clean and comfortable breakfast was included- toast and egg. I left my bag with all my money passport and train tickets and when I realised an hour later it was all there. The only downside is a few dogs barking all night but not the hotels fault. Would stay again
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酒店回复: Dear Guest, thank you for choosing Treebo Hotels. We are glad you appreciated our staff and the cleanliness of our hotels. We are glad you found your belongings, and we would love to host you again. Your kind feedback means a lot to us. Best Wishes, Treebo Hotels.
We stayed at Treebo Trends Backpackers Inn, Fort Kochi for two days, but we were utterly dissatisfied. when we booked the rooms, we were told that buffet breakfast is included in the room tariff, but we found there were no buffet, only one item were served fot breakfast and that too was not at all fresh.. There were no shower gels and handwashes in the bathroom..When we asked the hotel boy for it, he filled up the empty bottles half with water and half with the shower gels and handwashes..There were mosquitos in the rooms even.
The hotel or hostel was very clean and comfortable breakfast was included- toast and egg. I left my bag with all my money passport and train tickets and when I realised an hour later it was all there. The only downside is a few dogs barking all night but not the hotels fault. Would stay again