Check in staff made me feel like I was inconveniencing her by checking in. She didn't direct us to the elevators or let us know what our room numbers were. She was not friendly at all and didnt make eye contact. We were up late at night in the common are as we were staying with family for a wedding. The staff asked us to leave because he needed to clean up the area but we were at a small isolated table and it was nowhere time for breakfast to start. It felt like we were just annoying to him (which we may have been) but again, 0 hospitality from the staff at this hotel.
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酒店回复: Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the lack of warmth and hospitality you experienced during your stay. Providing friendly, attentive service is a top priority for our team, and it’s disappointing to hear that we fell short of those standards.We have reviewed your comments with our front desk and evening staff to ensure all guests are greeted with courtesy, clear communication, and genuine hospitality at every interaction. We appreciate you bringing this to our attention, as it allows us to address training opportunities and improve the guest experience moving forward.We hope you’ll consider giving us another opportunity to provide you with the welcoming and comfortable stay our guests have come to expect from Fairfield Inn & Suites.
4.0分
其他
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Hotel was very clean, staff was friendly, and the shower was wonderful.
It is a little difficult to get to if you are traveling east bound.
Warning though, if you are not an early morning person do not stay in room 124. This room adjoins the kitchen and you can hear everything from the staffs conversations to every door, pot, etc starting about 5am.
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酒店回复: “Thank you for your detailed feedback. We’re glad to hear you enjoyed the cleanliness of the hotel, our friendly team, and the comfort of the shower. We do apologize for the noise disturbance from the kitchen near your room and understand how disruptive this can be. Your comments have been shared with our team so we can work on reducing early morning noise and better communicating room location options at check-in. We truly appreciate your input and hope to welcome you back for an even more restful stay.”
5.0分
其他
Great Stay
From check in to check out stay was great. Staff is very friendly. Room was ready when i arrived.
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酒店回复: “Thank you for sharing your experience! We’re so glad everything went smoothly from check-in to check-out, and that you enjoyed our friendly staff and a ready room on arrival. We look forward to hosting you again.”
5.0分
其他
Great experience!
Room was clean and fresh towels supplied every day. Staff was friendly and helpful too.
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酒店回复: Thank you for your kind words! We’re glad to hear you enjoyed a clean room, fresh towels, and the friendliness of our staff. We look forward to welcoming you back soon.”
1.0分
家庭亲子
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We had a confirmed, pre- paid, three night stay through *******. When we arrived, we were told that our reservation had been cancelled and sold to Marriott frequent customer.
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酒店回复: I’m very sorry this was your experience. This is way below our standards. I have spoken to my Front desk staff to ensure this does not happen again. I hope in the future, you will give us another chance.
4.0分
家庭亲子
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The Breakfast options are not the greatest. Fresh food would go a long ways. Also the imitation creamers are awful having fresh half and half, cream and milk are much better options.
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.Your feedback has been shared with my whole team, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
5.0分
家庭亲子
We have stayed at this hotel, many times everything about the place is really clean. Their breakfasts are good and the staff is excellent. Highly recommend it.
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酒店回复: Thank you so much for reviewing our Fairfield. Our staff makes the hotel memorable for our guests. We hope to welcome you back soon.
3.0分
家庭亲子
The WiFi connection is horrible. I was able to connect, but had berree use of my phone being off their QiFi.
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酒店回复: Thank you so much for reviewing our Fairfield. Our staff makes the hotel memorable for our guests. We hope to welcome you back soon.
1.0分
家庭亲子
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Trying to contact motel! Impossible! To much phone tag. If someone had to find or get a hold of me Impossible!!!! Eliminate reservation people and get motel number on line. Wow! This is bad!
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酒店回复: Thank you so much for reviewing our Fairfield. Our staff makes the hotel memorable for our guests. We hope to welcome you back soon.
5.0分
商务出差
Easy to park, many food options nearby, even walk-able, shopping close, right off main route. Nice property inside.
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酒店回复: Thank you for taking the time to review our hotel. We appreciate your business and we hope to welcome you back again.
Check in staff made me feel like I was inconveniencing her by checking in. She didn't direct us to the elevators or let us know what our room numbers were. She was not friendly at all and didnt make eye contact. We were up late at night in the common are as we were staying with family for a wedding. The staff asked us to leave because he needed to clean up the area but we were at a small isolated table and it was nowhere time for breakfast to start. It felt like we were just annoying to him (which we may have been) but again, 0 hospitality from the staff at this hotel.
Hotel was very clean, staff was friendly, and the shower was wonderful.
It is a little difficult to get to if you are traveling east bound.
Warning though, if you are not an early morning person do not stay in room 124. This room adjoins the kitchen and you can hear everything from the staffs conversations to every door, pot, etc starting about 5am.
Great Stay
From check in to check out stay was great. Staff is very friendly. Room was ready when i arrived.
Great experience!
Room was clean and fresh towels supplied every day. Staff was friendly and helpful too.
We had a confirmed, pre- paid, three night stay through *******. When we arrived, we were told that our reservation had been cancelled and sold to Marriott frequent customer.
The Breakfast options are not the greatest. Fresh food would go a long ways. Also the imitation creamers are awful having fresh half and half, cream and milk are much better options.
We have stayed at this hotel, many times everything about the place is really clean. Their breakfasts are good and the staff is excellent. Highly recommend it.
The WiFi connection is horrible. I was able to connect, but had berree use of my phone being off their QiFi.
Trying to contact motel! Impossible! To much phone tag. If someone had to find or get a hold of me Impossible!!!! Eliminate reservation people and get motel number on line. Wow! This is bad!
Easy to park, many food options nearby, even walk-able, shopping close, right off main route. Nice property inside.