The Hyatt House proved to be a wonderful place to stay while visiting NAS Oceana. Clean room, friendly and attentive staff and convenient to most locations that we needed to go. Would certainly recommend and we will return for another stay.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
2.0分
其他
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Checked in on Monday, while others checked in at 1pm .. we sat in lobby until 415pm to get out room. After I informed the front desk staff that I am a Priority Club Member, the apologies started. WTH.... Texted and called front desk over 3 times on Friday for clean towels ,trash dump, toilet tissue.. stayed 6 days , still waiting on a luggage cart that never showed.. 4 trips on elevator to load vehicle... WTH ... Women in breakfast bar, Kelly and Denise are awesome !
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
5.0分
其他
The staff was very friendly. The grounds were setup very nice for pets. Planning on going back next year.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
5.0分
其他
Loved the large deck/patio area in 2nd floor room! Very clean and comfortable stay! Thank you for allowing pets!
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
3.0分
家庭亲子
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Clean hotel, but dated. Room was smaller than anticipated. Food was ok. Parking is not attached to the hotel and I was nervous about walking back at night because of some people loitering near the garage.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
5.0分
家庭亲子
The staff was amazing, also the breakfast was good, the property is very clean and new also the location was great will be returning again.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
5.0分
其他
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You'll enjoy your stay
Clean rooms, great staff & services, convenient, pet friendly was absolutely great. I travel a lot with my pet & look for hotels like this one. 5+stars definitely recommend
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
4.0分
家庭亲子
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Nice place to stay. Right on the boardwalk (near the center) with convenient access to beach. Clean, comfortable rooms. Clean common areas with throughout the day upkeep. Very friendly and helpful staff. Interactive. Extra towels and toiletries available as needed. Breakfast was good with decent variety but needs new menu options mixed in more often. Parking garage was close but not attached. Easy to accommodate though and no issues there. Worst part was the unloading zone in front of hotel. Simply not enough space for multiple vehicles and individuals. Felt very rushed, but the hotel employees did their best and were very good at coordination. Overall, no complaints and would stay there again.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
5.0分
家庭亲子
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The Hyatt House was the perfect location on the beach with many restaurants and shops within walking distance. The rooms were nice and spacious. I had a problem with my fridge not working the 1st night but they replaced it immediately. The staff were very friendly and eager to make our stay comfortable. The breakfast buffet was nice but it was pretty much the same thing every day; a little more variety would've been nice. Overall, we were very happy with the hotel and would definitely stay there again! I already recommended it to family members who are planning a trip there next year.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
5.0分
其他
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Great stay at Hyatt House!
Our stay with family and friends was great. The breakfast had plenty of options, the room was clean, the service was excellent and the staff was helpful. The parking at the nearest garage was also easy. The easy access to beach topped it off!
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to being of service to you in the near future and hope to see you again real soon during your next visit!
The Hyatt House proved to be a wonderful place to stay while visiting NAS Oceana. Clean room, friendly and attentive staff and convenient to most locations that we needed to go. Would certainly recommend and we will return for another stay.
Checked in on Monday, while others checked in at 1pm .. we sat in lobby until 415pm to get out room. After I informed the front desk staff that I am a Priority Club Member, the apologies started. WTH.... Texted and called front desk over 3 times on Friday for clean towels ,trash dump, toilet tissue.. stayed 6 days , still waiting on a luggage cart that never showed.. 4 trips on elevator to load vehicle... WTH ... Women in breakfast bar, Kelly and Denise are awesome !
The staff was very friendly. The grounds were setup very nice for pets. Planning on going back next year.
Loved the large deck/patio area in 2nd floor room! Very clean and comfortable stay! Thank you for allowing pets!
Clean hotel, but dated. Room was smaller than anticipated. Food was ok. Parking is not attached to the hotel and I was nervous about walking back at night because of some people loitering near the garage.
The staff was amazing, also the breakfast was good, the property is very clean and new also the location was great will be returning again.
You'll enjoy your stay
Clean rooms, great staff & services, convenient, pet friendly was absolutely great. I travel a lot with my pet & look for hotels like this one. 5+stars definitely recommend
Nice place to stay. Right on the boardwalk (near the center) with convenient access to beach. Clean, comfortable rooms. Clean common areas with throughout the day upkeep. Very friendly and helpful staff. Interactive. Extra towels and toiletries available as needed. Breakfast was good with decent variety but needs new menu options mixed in more often. Parking garage was close but not attached. Easy to accommodate though and no issues there. Worst part was the unloading zone in front of hotel. Simply not enough space for multiple vehicles and individuals. Felt very rushed, but the hotel employees did their best and were very good at coordination. Overall, no complaints and would stay there again.
The Hyatt House was the perfect location on the beach with many restaurants and shops within walking distance. The rooms were nice and spacious. I had a problem with my fridge not working the 1st night but they replaced it immediately. The staff were very friendly and eager to make our stay comfortable. The breakfast buffet was nice but it was pretty much the same thing every day; a little more variety would've been nice. Overall, we were very happy with the hotel and would definitely stay there again! I already recommended it to family members who are planning a trip there next year.
Great stay at Hyatt House!
Our stay with family and friends was great. The breakfast had plenty of options, the room was clean, the service was excellent and the staff was helpful. The parking at the nearest garage was also easy. The easy access to beach topped it off!