酒店回复: Dear Yudith, Thank you for your kind words! We're thrilled to know that our commitment to spotless accommodations met your expectations. It's guests like you who make our work so rewarding. However, we regret the inconvenience caused due to the incidental hold on your card. Please know that any remaining incidental hold will be refunded to your account, and this can take your bank a few business days to process. We are grateful for your patience and hope you will visit us again soon.Thank you,General Manager
5.0分
商务出差
Feels like home
I have stayed here every time I’m here for work. Great staff, clean, great amenities, and area feels safe.
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酒店回复: Dear Guest, Thank you for making Fairfield Inn & Suites Asheville Airport/Fletcher your home away from home. We accommodate many business travelers and enjoy providing clean and comfortable accommodations along with exceptional amenities. We know that small things can make a big difference, especially for our business guests, so we do our best to offer everything you might need while away from home. Thank you also for recognizing the efforts of our associates. They will appreciate your kind words. We look forward to your next visit.Thank you,Charles McConnell
3.0分
其他
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More than 1/2 the tv channels either didn’t work or didn’t remain on for long.
Housekeeping was acceptable; however, there was a noticeable stain/substance on the carpet to the left of left nightstand.
I didn’t remain the duration of my paid reservation - personal reasons.
Rm 114.
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酒店回复: Dear Guest, We are sorry to hear about the housekeeping and maintenance issues you had in your room and for the inconvenience this caused you. Your feedback is invaluable in helping us improve. We will work with the relevant teams to ensure that all areas of concern are effectively resolved to prevent such occurrences in the future. Thank you for taking the time to bring this to our attention, and we hope to have another chance to show you the outstanding, seamless stay you deserve and that we are known for providing.Thank you,Charles McConnell
5.0分
其他
First time, but not last!
First time staying but won’t be my last. Extremely clean and comfortable. The breakfast was outstanding! Thank you!
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酒店回复: Dear Guest, It is always a pleasure to read from our first-time guests. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We are also glad you enjoyed our delicious breakfast offerings. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Fairfield Inn & Suites Asheville Airport/Fletcher; we look forward to seeing you soon.Thank you,Charles McConnell
3.0分
其他
Staff was excellent, but property needs a make over, some rowdy guests, limited dining.
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酒店回复: Dear David, We’re glad to hear our team made a positive impression during your stay. We also understand your comments about the condition of the property and dining options, and we’re always looking for ways to improve. Thank you for sharing your feedback. We hope you’ll consider staying with us again so we can provide an even better experience next time.Thank you,Charles McConnell
5.0分
其他
Great value! The breakfast was wonderful! The staff was really nice and everything was clean and tidy. Would definitely stay here again!
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酒店回复: Dear Guest, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Fairfield Inn & Suites Asheville Airport/Fletcher. It is our goal to deliver excellent value at a great price so it is wonderful to know this was your experience. We believe that fresh and comfortable accommodations, outstanding customer service, and complementary features such as delicious breakfast offerings make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Thank you,Charles McConnell
2.0分
其他
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When i walked in there was heavy lysol smell, i was really worried that my room would smell like it too, only to find that the bleach smell was extremely overwhelming. Should use friendly cleaners
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酒店回复: Dear Guest, Although we always intend to provide our guests with a pleasing environment, we genuinely apologize for the issue you encountered at our property. We have taken note of your feedback and will share it with the appropriate individuals. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Thank you,Charles McConnell
5.0分
其他
Very kind lady at the front desk, really went over and beyond to accommodate and make things run smoother for us!
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酒店回复: Dear Guest, Thank you for choosing Fairfield Inn & Suites Asheville Airport/Fletcher and taking the time to write a review. All of our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from one of our front desk associates and how she exceeded your expectations. We will surely share your kind comments with our team. It was a pleasure to host you, and we hope to have you back with us again in the future.Thank you,Charles McConnell
5.0分
其他
Great location to Asheville Regional Airport. Room nice and big. Friendly staff.
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酒店回复: Dear Guest, We are so glad your stay was excellent on every front and that our location near the airport was perfect for your travel plans. We are also happy that you were pleased with our spacious accommodations and courteous associates. Thank you for sharing your experience at Fairfield Inn & Suites Asheville Airport/Fletcher. We appreciate your business and look forward to welcoming you back soon!Thank you,Charles McConnell
5.0分
其他
Hotel was clean and staff were all very friendly. Will definitely stay again!!!
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酒店回复: Dear Guest, Thank you so much for your kind words about Fairfield Inn & Suites Asheville Airport/Fletcher! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Thank you,Charles McConnell
很干净但是他们没有退还我的押金
Feels like home
I have stayed here every time I’m here for work. Great staff, clean, great amenities, and area feels safe.
More than 1/2 the tv channels either didn’t work or didn’t remain on for long.
Housekeeping was acceptable; however, there was a noticeable stain/substance on the carpet to the left of left nightstand.
I didn’t remain the duration of my paid reservation - personal reasons.
Rm 114.
First time, but not last!
First time staying but won’t be my last. Extremely clean and comfortable. The breakfast was outstanding! Thank you!
Staff was excellent, but property needs a make over, some rowdy guests, limited dining.
Great value! The breakfast was wonderful! The staff was really nice and everything was clean and tidy. Would definitely stay here again!
When i walked in there was heavy lysol smell, i was really worried that my room would smell like it too, only to find that the bleach smell was extremely overwhelming. Should use friendly cleaners
Very kind lady at the front desk, really went over and beyond to accommodate and make things run smoother for us!
Great location to Asheville Regional Airport. Room nice and big. Friendly staff.
Hotel was clean and staff were all very friendly. Will definitely stay again!!!