酒店回复: Dear Yudith, Thank you for your kind words! We're thrilled to know that our commitment to spotless accommodations met your expectations. It's guests like you who make our work so rewarding. However, we regret the inconvenience caused due to the incidental hold on your card. Please know that any remaining incidental hold will be refunded to your account, and this can take your bank a few business days to process. We are grateful for your patience and hope you will visit us again soon.Thank you,General Manager
5.0分
其他
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The staff were very friendly. I don’t remember names unfortunately. The young lady who checked us in was welcoming and warm. The one staff member who stood out most was the young man who works in the breakfast area. He smiled the entire time while working and he was always doing some work. He seemed genuinely happy to be there!
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酒店回复: Dear Guest, Thank you for posting such kind comments about our hotel, especially about our associates. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you again for choosing Fairfield Inn & Suites Asheville Airport/Fletcher, and we hope to welcome you again soon.Thank you,Charles McConnell
3.0分
其他
Walls and ceiling were very thin, could hear everything next door and above us. Toilet paper and facial tissues were extremely cheap and abrasive.
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酒店回复: Dear Guest, We sincerely apologize for the noise concerns and that you were not happy with the quality of our bathroom amenities during your stay and their impact on your overall comfort. Your feedback allows us to improve our guest satisfaction, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit to Norwalk so we may have the opportunity to provide you with a flawless stay.Thank you,Charles McConnell
5.0分
其他
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Breakfast was great,over charged me for room charged my card 2xs which they are saying i have to get intouch with ******* when they could have fixed charges rt there. Now i have to get ahold of ******* . Will never use ******* again if they dont refund me
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酒店回复: Dear Guest, Thank you for your review and for choosing our hotel. We certainly regret the billing issues you encountered, which led to a disappointing stay. If you made a reservation through a third-party, prepaid booking site, you will need to make financial inquiries through them. We recommend that you contact them for the resolution of any billing concerns or inquiries. We appreciate your patience, and we hope you will revisit us whenever your travels bring you back this way.Thank you,Charles McConnell
4.0分
其他
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Best hotel in which we have stayed in a long while. The entire hotel seems to be kept in very good condition and clean. All staff members with who we interested we plant and polite. Especially the young man in the breakfast area.
Couple of small things, little details, that were noticed, but certainly did not detract from our overall stay.
Wasn’t the best breakfast I’ve had, but certainly very far from the worst.
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酒店回复: Dear Guest, What an honor to have the title of the best hotel you have stayed in! We are thrilled to read that you felt so at home with us and that our spotless property was perfect for your needs. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. Thank you for allowing us to host your recent visit to Fletcher. On behalf of all of us at Fairfield Inn & Suites Asheville Airport/Fletcher, we look forward to you joining us again soon!Thank you,Charles McConnell
5.0分
商务出差
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This is our 2nd stay in this hotel and it is always delightful. Super clean, breakfast is good, quiet, slept well. Showers are modern with glass doors which I prefer. Convenient location with so many restaurants and stores nearby.
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酒店回复: Dear Guest, We love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. We are glad you loved not only our spotless and peaceful property but also our prime location and exceptional amenities. Thank you for making Fairfield Inn & Suites Asheville Airport/Fletcher your home away from home here in Fletcher. We look forward to welcoming you back soon.Thank you,Charles McConnell
5.0分
其他
Clean and comfy. We had a problem with our AC unit and they switched our room immediately. No questions asked great customer service.
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酒店回复: Dear Guest, Thank you for sharing your experience at Fairfield Inn & Suites Asheville Airport/Fletcher. We are pleased to know you found your room comfortable and that our team responded quickly to resolve the issue with your air conditioning. Providing prompt and caring service is always our goal, and it’s wonderful to hear that our staff made a positive impression. We appreciate your kind words and hope to welcome you back for another pleasant stay soon.Thank you,Charles McConnell
5.0分
其他
The room was very clean and the customer service was the best I have had in a long time!!!
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酒店回复: Dear Guest, On behalf of our team at Fairfield Inn & Suites Asheville Airport/Fletcher, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will be your hotel of choice whenever you return to Fletcher.Thank you,Charles McConnell
4.0分
其他
Excellent location by airport. Easy ck in, very friendly and helpful staff. Very clean room and comfortable beds.
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酒店回复: Dear Guest, We appreciate your kind words about our location near the airport. Providing a comfortable and convenient stay for our guests is what we strive for every day. It is also wonderful that you had a positive experience with our check-in service, and we will share your compliments with our outstanding associates. We are especially happy you loved our fresh and wonderful accommodations as well as our comfortable beds. Thank you for being our guest at Fairfield Inn & Suites Asheville Airport/Fletcher, and we look forward to seeing you again soon.Thank you,Charles McConnell
3.0分
情侣出游
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The hotel was okay it severed its purpose
It was in need of repair (the bathroom door was hanging off a hinge)
The staff member that checked us in was not very welcoming
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酒店回复: Dear Kimberly, Thank you for the review and for staying with us. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize if any of our associates did not show this to you during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We are also sorry for the inconvenience caused by the maintenance issues with the bathroom door. Thank you for bringing this to our attention, and we will share your comments appropriately. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Thank you,Charles McConnell
很干净但是他们没有退还我的押金
The staff were very friendly. I don’t remember names unfortunately. The young lady who checked us in was welcoming and warm. The one staff member who stood out most was the young man who works in the breakfast area. He smiled the entire time while working and he was always doing some work. He seemed genuinely happy to be there!
Walls and ceiling were very thin, could hear everything next door and above us. Toilet paper and facial tissues were extremely cheap and abrasive.
Breakfast was great,over charged me for room charged my card 2xs which they are saying i have to get intouch with ******* when they could have fixed charges rt there. Now i have to get ahold of ******* . Will never use ******* again if they dont refund me
Best hotel in which we have stayed in a long while. The entire hotel seems to be kept in very good condition and clean. All staff members with who we interested we plant and polite. Especially the young man in the breakfast area.
Couple of small things, little details, that were noticed, but certainly did not detract from our overall stay.
Wasn’t the best breakfast I’ve had, but certainly very far from the worst.
This is our 2nd stay in this hotel and it is always delightful. Super clean, breakfast is good, quiet, slept well. Showers are modern with glass doors which I prefer. Convenient location with so many restaurants and stores nearby.
Clean and comfy. We had a problem with our AC unit and they switched our room immediately. No questions asked great customer service.
The room was very clean and the customer service was the best I have had in a long time!!!
Excellent location by airport. Easy ck in, very friendly and helpful staff. Very clean room and comfortable beds.
The hotel was okay it severed its purpose
It was in need of repair (the bathroom door was hanging off a hinge)
The staff member that checked us in was not very welcoming