酒店回复: Dear Valued Guest,Thank you very much for your lovely feedback. We are delighted to hear that you enjoyed our fantastic location and the convenience of being just a short walk from the subway station, as well as the popular local dining spots nearby. It’s wonderful to know that you also loved our pool and found it perfect for photos.We truly appreciate your kind words and look forward to welcoming you back again for another enjoyable stay.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Heziwuliuzhu,Thank you very much for your detailed and thoughtful review. We are delighted to hear that you enjoyed our new facilities, cleanliness, and the signature scent throughout the hotel. It’s especially rewarding to know that our housekeeping team and front desk colleagues provided attentive and helpful service during your stay.We are also pleased that our convenient location near Thong Lo BTS, Ekkamai station, and the Eastern Bus Terminal made your travel plans easy and comfortable.We truly appreciate your kind words and look forward to welcoming you back again on your next visit.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Valued Guest,Thank you for choosing us after your careful consideration. We are pleased to know your stay met your expectations and that you did not encounter the concerns mentioned in earlier reviews. It’s reassuring to hear that the room features worked well for you during your stay.We also appreciate your feedback regarding the shower room design and will take it into consideration for future improvements.We look forward to welcoming you again.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Sasajiangjiangzi,Thank you very much for your wonderful and detailed review.We are truly honored that you chose to stay with our brand again in Bangkok after your previous long stay in Guangzhou. Your continued trust means a great deal to us.We are delighted to hear that you enjoyed our infinity pool, the children’s play area, and the convenience of our location near BTS Thong Lo. It’s great to know that the surrounding cafés, restaurants, and nearby amenities added to your overall experience, making your family trip both enjoyable and convenient.We are especially pleased that our front desk team provided efficient check-in and thoughtful assistance, including toiletries for your baby. Your kind words about our housekeeping service are also sincerely appreciated.Thank you once again for sharing your experience. We look forward to welcoming you and your family back on your next visit to Bangkok.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Valued Guest,Thank you very much for your kind review. We are delighted to hear that you found our facilities well-equipped and the family room spacious and comfortable. It’s also wonderful to know that our housekeeping team met your expectations and that you appreciated the cleanliness and new condition of the room.We are glad you enjoyed the convenient surroundings with many dining options within walking distance, as well as the welcome drinks upon arrival.We truly appreciate your feedback and look forward to welcoming you again in the future.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Titi,Thank you very much for sharing such a delightful review with us! We are truly pleased to hear that your stay began with a refreshing welcome drink and a smooth, efficient check-in experience. It is wonderful to know that our multilingual front desk team could assist you comfortably.We are glad you enjoyed the peaceful city skyline view, the spacious work desk, and our facilities—from the outdoor pool with its stunning urban backdrop to the fully equipped gym with panoramic views. Your kind words about our cleanliness, comfort, and service mean a great deal to our entire team.We sincerely appreciate your support and look forward to welcoming you back for another memorable stay at Ascott Thonglor Bangkok.Warm reagrds,Ascott Thonglor Bangkok Team

酒店回复: Dear Yaaaagg,Thank you very much for choosing to stay with us again and for sharing such a detailed and thoughtful review. We are truly delighted to hear that your second stay was smooth and enjoyable, from the seamless check-in and online extensions to the daily housekeeping service. It is also wonderful to know that our dry cleaning service met your expectations and offered good value.We especially appreciate your comments regarding hygiene, environment, and service. Knowing that our cleanliness standards helped you feel comfortable and allergy-free, that you enjoyed the pleasant atmosphere, and that our team’s warm and smiling service made your stay worthwhile is incredibly rewarding for us. We are also delighted that you enjoyed the green apples at the front desk—they are a small gesture, but we are happy they added a special touch to your experience.Thank you once again for your kind support and trust. We truly look forward to welcoming you back for another pleasant stay in the near future.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Pindiren,Thank you very much for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your stay and regret that our facilities and service did not meet your expectations.Please accept our apologies for the condition of the bathroom fixtures. This is certainly not the standard we aim to maintain, and your comments have been shared with our engineering team for immediate inspection and corrective action.We are also very sorry to learn that your room allocation did not provide the comfort you expected, especially given your condition. We understand how important a quiet and restful environment is, and we regret that we were unable to accommodate your preference at the time. Your feedback has been shared with our front desk management to reinforce empathy, flexibility, and guest care in similar situations.We truly regret that your overall experience did not reflect the value you anticipated from a five-star business hotel. Your honest comments have been shared with our management team, as they are essential in helping us improve our facilities and service standards.Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your feedback and hope to have the opportunity to regain your trust and provide you with a more comfortable experience in the future.Warm regards,Ascott Thonglor Bangkok Management Team

酒店回复: Dear Valued Guest, Thank you for sharing your feedback. We are pleased to hear that you found your stay quiet and comfortable. However, we sincerely apologize for the issues you experienced with the bathroom floor drain and the broken kettle. This is certainly not the standard we strive to provide, and we regret any inconvenience caused.Thank you once again for your valuable comments, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,Ascott Thonglor Bangkok Team

酒店回复: Dear Valued Guest,Thank you very much for taking the time to share your experience. We are pleased to hear that our staff provided attentive service and that your luggage delivery, room comfort, cleanliness, and well-stocked amenities met your expectations. It is also wonderful to know that the nearby dining options added to your convenience. We truly appreciate your kind feedback and are delighted that you had a pleasant stay with us.Warm regards,Ascott Thonglor Bangkok Team