Beautiful hotel, very clean with outstanding staff to top it off. 5 stars across the board
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酒店回复: Thank you for your feedback and for allowing us to meet your travel needs.
4.0分
情侣出游
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Nice place, looks like new property. Very clean. Couple of items that did not sit well. We were there for nearly a week. After a few days the shower would not drain. They told us to lift the grate and clean underneath. I paid $200 more to have a higher rated hotel and being told this did not sit well with me. BTW, I was told this by 2 different employees.
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酒店回复: Thank you. We appreciate your feedback and we will address the concerns noted.
1.0分
其他
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The night front desk concierge was overtly rude. Very poorly cast within the team. Wedding day for my daughter ended a negative note because this guy was so rude. Borderline harassment. Also, booked through *******. Will not issue refund. Unreal.
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酒店回复: Thank you for your feedback and for sharing your experience. We will review your concerns. It is always our goal to provide our guests with a pleasant experience.
5.0分
其他
Clean room. Discovered one silverfish bug that disappeared by bed stand.
酒店回复: Thank you. We appreciate your feedback.
2.0分
其他
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The room was smelling super bad couldn’t sleep used cologne but still it didn’t help.
Missing alot of kitchen stuff too
I used to stay here a lot , unfortunately this place is downgraded
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酒店回复: Dear LA,Thank you for being a loyal customer and for taking the time to share your feedback. I am so sorry to hear that your recent stay with us did not meet your expectations. It's truly disappointing to learn that we let you down, especially as a returning guest.I am very concerned about the issues you described. A bad odor in the room is unacceptable and certainly not the kind of experience we want for our guests. I have already notified our housekeeping and maintenance teams to thoroughly inspect and clean the room you were in, and to make sure this doesn't happen again.I also apologize for the missing kitchen items. I understand how frustrating it is to arrive in a room that isn't fully stocked. Our team strives to have everything ready for your use, and it seems we missed the mark. We truly value your business and hope you will give us another chance to show you the high standards we are known for. Please reach out directly to the front desk during any future stay if you encounter any issues. We would be more than happy to move you to a different room or immediately resolve any problems you are having.Thank you again for your feedback. We are committed to making things right.
5.0分
其他
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everything went very well with check-in. when I opened the door to my room, there was plaster crumbles on the floor. It was from a terrible storm the previous day that leaked into my roof, on the 4th floor. The man at the desk sent housekeeping to vacume it immediately! she was off work, I think, but very good attitude.very good, all of them.
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酒店回复: Thank you for your feedback. We apologize for the storm related inconvenience. We do appreciate you allowing us to meet your travel needs.
3.0分
其他
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Would not stay here again
Unfortunately this was the least pet friendly place we have stayed at. You are charged $150 for a pet fee (which we were aware of and had no problem paying) but are made to feel like your dogs aren't welcome in the lobby or the elevators because "some guests might not like dogs". I don't think it's very "pet friendly" to mainly accommodate the guests who "might not like dogs". We were made to feel so uncomfortable our entire stay because we had our pets and didn't feel like they were welcome at all.
5.0分
商务出差
Cheer getaway
The whole thing was amazing the hotel was clean and spacious our room was just amazing and comfortable
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酒店回复: Thank you for your feedback and for allowing us to meet your travel needs.
5.0分
其他
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Very Nice Suite
The hotel is beautiful. The rooms are clean and stocked. There is a refrigerator, cook top, microwave, dishwasher, garbage disposal, toaster, and dishes. The bed was comfortable. The bathroom was nice and clean. They offer a nice hot breakfast which is very good. We've stayed once before and will again next year when we visit.
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酒店回复: Thank you for your feedback. Please consider us for your future travel needs.
非常棒的酒店。我们需要的一切都有：厨房、洗衣房、游泳池、健身房……
Beautiful hotel, very clean with outstanding staff to top it off. 5 stars across the board
Nice place, looks like new property. Very clean. Couple of items that did not sit well. We were there for nearly a week. After a few days the shower would not drain. They told us to lift the grate and clean underneath. I paid $200 more to have a higher rated hotel and being told this did not sit well with me. BTW, I was told this by 2 different employees.
The night front desk concierge was overtly rude. Very poorly cast within the team. Wedding day for my daughter ended a negative note because this guy was so rude. Borderline harassment. Also, booked through *******. Will not issue refund. Unreal.
Clean room. Discovered one silverfish bug that disappeared by bed stand.
The room was smelling super bad couldn’t sleep used cologne but still it didn’t help.
Missing alot of kitchen stuff too
I used to stay here a lot , unfortunately this place is downgraded
everything went very well with check-in. when I opened the door to my room, there was plaster crumbles on the floor. It was from a terrible storm the previous day that leaked into my roof, on the 4th floor. The man at the desk sent housekeeping to vacume it immediately! she was off work, I think, but very good attitude.very good, all of them.
Would not stay here again
Unfortunately this was the least pet friendly place we have stayed at. You are charged $150 for a pet fee (which we were aware of and had no problem paying) but are made to feel like your dogs aren't welcome in the lobby or the elevators because "some guests might not like dogs". I don't think it's very "pet friendly" to mainly accommodate the guests who "might not like dogs". We were made to feel so uncomfortable our entire stay because we had our pets and didn't feel like they were welcome at all.
Cheer getaway
The whole thing was amazing the hotel was clean and spacious our room was just amazing and comfortable
Very Nice Suite
The hotel is beautiful. The rooms are clean and stocked. There is a refrigerator, cook top, microwave, dishwasher, garbage disposal, toaster, and dishes. The bed was comfortable. The bathroom was nice and clean. They offer a nice hot breakfast which is very good. We've stayed once before and will again next year when we visit.