Below are some of the critical issues I faced during my stay: Leaking AC and Damp Room: The air conditioner was leaking, leaving the room damp, smelly, and completely unhygienic. Broken Bathroom Fixtures: The bathroom pipes and walls were in a state of disrepair, adding to the overall neglect. Filthy Bedding: The bed linens smelled foul—comparable to rotten eggs—and were as dirty and discolored as unwashed railway linens. Unhygienic Kitchen Area: The in-house kitchen lacked even the most basic hygiene standards, making it unsuitable for food preparation or service. Unprofessional Staff: The staff appeared poorly trained and unprofessional, unable to handle basic guest interactions or maintain service quality. No Wi-Fi or Mobile Network: There was absolutely no Wi-Fi available, and even mobile network coverage was practically non-existent. This left us completely disconnected and isolated throughout the stay, making it extremely difficult to communicate or manage any urgent work. Non-Functional Television: The television in the room was not operational due to an expired subscription. Despite multiple follow-ups with the staff, there was no resolution provided during the entire duration of the stay. Lift Out of Service Without Prior Notice: The elevator was out of order, and the staff failed to inform us beforehand. To make matters worse, I was assigned a room on the 4th floor, and had to repeatedly climb up and down for any basic service request—this was extremely exhausting and inconsiderate.
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酒店回复: Dear Guest, We are very disappointed to learn that you had an unpleasant experience at the hotel. Please accept our sincere apologies for the inconvenience you faced during your stay with us. At Treebo, we are determined to keep our guests comfortable and happy. I can assure you that we put a lot of emphasis on our quality standards and always strive to provide a delightful experience to our guests. Your feedback goes a long way in helping us improve our existing services and quality standards. We have noted the issues highlighted by you and have forwarded this to our team to take appropriate action. We hope you will reconsider and give us another chance to host you again. Regards, Treebo Hotels
3.0分
家庭亲子
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Under staffed , No water Bottle when we checking in. No kettle and Milk and coffee and tea powder. No room service. Water bottles were also charged. Complimentary Breakfast is allowed to only one person when Two people are checked in. Avoid restaurant Exorbitant costs. Room was surprisingly neat. Mosquitos were also part of the fixtures (complimentary) Best to go elsewhere.
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酒店回复: Dear Guest, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues you highlighted and conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
2.0分
家庭亲子
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It was a very bad experience. The hotel is under renovation and in a very bad shape. AC n TV was not working. They dont give any chairs or teapoy in the rooms if booked through treebo. There is no restaurant in the hotel and if you bring food from outside vendor you have to eat on bed. I was given room in 4th floor n lift is unserviceable. Even basic things like towel they did not provide in room. In the name of toiletary one 10gm medimix soap was given. I went prayagraj for interview of my son n i had no time for complaining in treebo. But repeatedly i asked for the service but no action.
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酒店回复: Dear Guest, Thank you for choosing to stay with us and sharing your feedback. Please accept our sincere apologies for the inconvenience you had during your stay with us. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
5.0分
独自旅行
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Royal Galaxy exceeded my expectations. The room was luxurious, the service top-notch, and the hotel's proximity to local attractions made it the perfect choice for our trip." "I can't say enough about the exceptional service at Royal Galaxy
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酒店回复: Dear Guest, Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed your stay with us. Your appreciation is highly encouraging and will go a long way in motivating us to achieve even greater levels of guest delight. Thank you very much and we look forward to welcoming you again. Best Wishes, Treebo Hotels
5.0分
独自旅行
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I had a fantastic experience at Royal Galaxy Prayagraj! The room was clean, comfortable, and had everything I needed for a pleasant stay. The staff went above and beyond to ensure that I had a great time. They were friendly, accommodating, and always ready to assist with any requests. Highly recommended
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酒店回复: Dear Guest, Thank you for choosing to stay with us and for sharing your feedback. We are glad that you enjoyed your stay with us. At Treebo, it is our top priority to provide a delightful experience to our guests. Your kind words will definitely encourage and motivate us as we strive towards doing so. We really enjoyed hosting you. Thank you for recommending us. We look forward to having you back soon. Best Wishes, Treebo Hotels
5.0分
家庭亲子
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My stay at the hotel was very good, and the cleanliness there is very good, the staff behavior was very good, the service is very prompt which is very important. I and my family would love to stay here in future too. Thank you.
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酒店回复: Dear Guest, Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed your stay with us. Your appreciation is highly encouraging and will go a long way in motivating us to achieve even greater levels of guest delight. Thank you very much and we look forward to welcoming you again. Best Wishes, Treebo Hotels
5.0分
其他
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I had a wonderful experience at Royal Galaxy Prayagraj, thanks to their impeccable room and staff service. The room was comfortable and had a pleasant atmosphere. The staff members were attentive, helpful, and made sure that all my needs were met. Their friendly nature added a personal touch to my stay.
5.0分
其他
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GREAT PLACE AND THE OWNER IS VERY HELPFUL EVERY THING IS GOOD THE ROOM THE STAFF IF U R IN VARANASI THIS IS ONE OF THE BEST PLACE TO STAY 🙂🙂 THE BHU UNIVERSITY AND THE TEMPLES ARE VERY CLOSE FROM THIS HOTEL
5.0分
其他
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My stay at this 3-star hotel was delightful! The staff was incredibly attentive and friendly, going above and beyond to ensure my comfort. They were always ready with a smile and helpful recommendations for nearby attractions. The location was perfect, with easy access to public transportation and within walking distance of various restaurants and shops. While the room lacked decor, it was spacious, clean, and equipped with all the necessary amenities for a comfortable stay. I appreciated the excellent housekeeping service that kept the room tidy throughout my visit. Overall, a fantastic experience at an affordable price
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酒店回复: Dear Guest, Thank you very much for choosing to stay with us. Our endeavor at the hotel is to provide best-in-class service to our guests and we are glad to learn that we could create a comfortable experience for you. I have shared your feedback with the entire team and they are humbled by your praise and recognition. We hope to recreate the same experience on your future visits. Best Wishes, Treebo Hotels
5.0分
其他
展开
I recently stayed at Royal Galaxy Prayagraj and was impressed by the excellent room and staff service. The room was spacious and well-maintained, providing a cozy atmosphere. The staff members were extremely attentive and professional, making me feel welcome throughout my stay. I appreciated their promptness in addressing any concerns. A top-notch experience!
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酒店回复: Dear Guest, Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed your stay with us. Thank you for appreciating our staff and the rooms. Please give us a heads-up the next time you're in town. We will be absolutely thrilled to host you again. Best Wishes, Treebo Hotels
Below are some of the critical issues I faced during my stay: Leaking AC and Damp Room: The air conditioner was leaking, leaving the room damp, smelly, and completely unhygienic. Broken Bathroom Fixtures: The bathroom pipes and walls were in a state of disrepair, adding to the overall neglect. Filthy Bedding: The bed linens smelled foul—comparable to rotten eggs—and were as dirty and discolored as unwashed railway linens. Unhygienic Kitchen Area: The in-house kitchen lacked even the most basic hygiene standards, making it unsuitable for food preparation or service. Unprofessional Staff: The staff appeared poorly trained and unprofessional, unable to handle basic guest interactions or maintain service quality. No Wi-Fi or Mobile Network: There was absolutely no Wi-Fi available, and even mobile network coverage was practically non-existent. This left us completely disconnected and isolated throughout the stay, making it extremely difficult to communicate or manage any urgent work. Non-Functional Television: The television in the room was not operational due to an expired subscription. Despite multiple follow-ups with the staff, there was no resolution provided during the entire duration of the stay. Lift Out of Service Without Prior Notice: The elevator was out of order, and the staff failed to inform us beforehand. To make matters worse, I was assigned a room on the 4th floor, and had to repeatedly climb up and down for any basic service request—this was extremely exhausting and inconsiderate.
Under staffed , No water Bottle when we checking in. No kettle and Milk and coffee and tea powder. No room service. Water bottles were also charged. Complimentary Breakfast is allowed to only one person when Two people are checked in. Avoid restaurant Exorbitant costs. Room was surprisingly neat. Mosquitos were also part of the fixtures (complimentary) Best to go elsewhere.
It was a very bad experience. The hotel is under renovation and in a very bad shape. AC n TV was not working. They dont give any chairs or teapoy in the rooms if booked through treebo. There is no restaurant in the hotel and if you bring food from outside vendor you have to eat on bed. I was given room in 4th floor n lift is unserviceable. Even basic things like towel they did not provide in room. In the name of toiletary one 10gm medimix soap was given. I went prayagraj for interview of my son n i had no time for complaining in treebo. But repeatedly i asked for the service but no action.
Royal Galaxy exceeded my expectations. The room was luxurious, the service top-notch, and the hotel's proximity to local attractions made it the perfect choice for our trip." "I can't say enough about the exceptional service at Royal Galaxy
I had a fantastic experience at Royal Galaxy Prayagraj! The room was clean, comfortable, and had everything I needed for a pleasant stay. The staff went above and beyond to ensure that I had a great time. They were friendly, accommodating, and always ready to assist with any requests. Highly recommended
My stay at the hotel was very good, and the cleanliness there is very good, the staff behavior was very good, the service is very prompt which is very important. I and my family would love to stay here in future too. Thank you.
I had a wonderful experience at Royal Galaxy Prayagraj, thanks to their impeccable room and staff service. The room was comfortable and had a pleasant atmosphere. The staff members were attentive, helpful, and made sure that all my needs were met. Their friendly nature added a personal touch to my stay.
GREAT PLACE AND THE OWNER IS VERY HELPFUL EVERY THING IS GOOD THE ROOM THE STAFF IF U R IN VARANASI THIS IS ONE OF THE BEST PLACE TO STAY 🙂🙂 THE BHU UNIVERSITY AND THE TEMPLES ARE VERY CLOSE FROM THIS HOTEL
My stay at this 3-star hotel was delightful! The staff was incredibly attentive and friendly, going above and beyond to ensure my comfort. They were always ready with a smile and helpful recommendations for nearby attractions. The location was perfect, with easy access to public transportation and within walking distance of various restaurants and shops. While the room lacked decor, it was spacious, clean, and equipped with all the necessary amenities for a comfortable stay. I appreciated the excellent housekeeping service that kept the room tidy throughout my visit. Overall, a fantastic experience at an affordable price
I recently stayed at Royal Galaxy Prayagraj and was impressed by the excellent room and staff service. The room was spacious and well-maintained, providing a cozy atmosphere. The staff members were extremely attentive and professional, making me feel welcome throughout my stay. I appreciated their promptness in addressing any concerns. A top-notch experience!