Clean room, staff where not friendly. It always seemed ypu were bothering them and the breakfast staff were very rude. I wouldn't recommend to stay here.
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酒店回复: Dear Guest,Thank you for your feedback. We’re glad to hear you found the room clean, but we sincerely apologise for the unwelcoming behaviour of the staff, especially during breakfast. This is certainly not the experience we aim to provide, and we will share your concerns with the team to ensure improvements are made.
4.0分
其他
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Good overnight stay. Staff was friendly at check in while we had to do the check in on our phone due to computer issues at the front desk. Hotel is nice and clean. Room was nice. Only one washcloth in the bathroom was odd when there was 2 of us. Hotel is in a good location but parking to check in is not very convenient. Overall nice hotel.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found the hotel clean, the room nice, and our staff friendly despite the check-in issue. We apologise for the limited washcloths and the parking inconvenience and will address these to improve the guest experience.
4.0分
其他
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Great hotel
We loved it! The size of the room was great, it was right next to several restaurants, and staff was wonderful. The breakfast was kind of a let down compared to what's pictured in the photos, but overall we really enjoyed our stay
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re so glad you enjoyed the room size, location, and our staff. We apologise if the breakfast didn’t meet your expectations, and we will share your feedback with the team. We hope to welcome you again soon!
3.0分
其他
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Seems understaffed
We've stayed here several times when passing through Lubbock. The kitchen facilitates in the suites are good. But this time we tried to talk to the front desk twice and both times no one was there or came when we called. The tv didn't work -- would only play Lubbock city council meetings! The rugs were terribly stained. It's overall a well-situated and fine hotel, but it seems like it is not as well staffed or maintained as it used to be.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We're glad to hear the location and kitchen facilities met your needs. We sincerely apologise for the service and maintenance issues you experienced, including the lack of staff availability and the TV and rug concerns. Your comments will be shared with the team to address these areas for improvement. We hope to provide a better experience during your next stay.
5.0分
其他
Great hotel! We always choose to stay here when we're in Lubbock. The rooms are spacious, the bed is super comfortable, and the breakfast selection is good..
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酒店回复: Dear Guest,Thank you for your great review! We’re thrilled to hear that you consistently choose to stay with us in Lubbock. It’s wonderful to know you enjoy the spacious rooms, comfortable bed, and breakfast selection. We look forward to welcoming you again on your next visit!
5.0分
其他
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Excellent rooms and friendly staff. My stay was really great. The only hiccup was that I was originally given a room which, when I opened the door, realized was already occupied. This was quickly resolved, but could have been really awkward situation. Still, I would definitely stay here again.
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酒店回复: Dear Guest,Thank you for your kind words about our rooms, staff, and your overall stay. We’re glad to hear it was a great experience and that the room assignment issue was quickly resolved. We apologise for the inconvenience and will review this with our team to prevent future occurrences. We appreciate your recommendation and look forward to welcoming you back.
5.0分
其他
Great Stay for an Excellent Price
We were pleasantly surprised with everything- service, room, cleanliness,... everything was great!
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酒店回复: Dear Guest,Thank you for your wonderful review! We’re thrilled to hear that you had a great stay and were pleased with the service, room, and cleanliness. Your feedback means a lot to us, and we look forward to welcoming you again soon!
5.0分
家庭亲子
We arrived tired and it was amazing to found out that the hotel is very close to a piazza with several restaurants. It was perfect for our family!
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酒店回复: Dear Guest,Thank you for your feedback! We're so glad to hear that our location made your stay even more convenient, especially after a long day. It’s great to know the nearby restaurants worked well for your family. We hope to welcome you again soon!
哇，这次入住简直太棒了！我住了两晚，我知道这会是一次很棒的体验，因为BJ's餐厅步行不到两分钟就到了！大堂为万圣节装饰得很有节日气氛！早上，我尽情享用了他们的早餐。有华夫饼机、各种水果、果汁和柠檬水。
房间非常干净，所有设施一应俱全；他们没有旅行装的一次性洗漱用品，这对我来说很棒。他们提供可补充的洗手液、洗发水、护发素等……
我还会再来住的，一次又一次！
住了一晚，竟然全程没有热水。我半夜跟值班人员反映了，结果也没人处理。后来我联系了预订平台，他们给酒店打电话，前台的人竟然说我从来没投诉过，看来值班的人根本没把我们的对话记录下来。酒店在沟通和解决问题方面真的需要改进。我花了200美元住了一晚，连澡都没洗成，至少应该给我部分退款。
Clean room, staff where not friendly. It always seemed ypu were bothering them and the breakfast staff were very rude. I wouldn't recommend to stay here.
Good overnight stay. Staff was friendly at check in while we had to do the check in on our phone due to computer issues at the front desk. Hotel is nice and clean. Room was nice. Only one washcloth in the bathroom was odd when there was 2 of us. Hotel is in a good location but parking to check in is not very convenient. Overall nice hotel.
Great hotel
We loved it! The size of the room was great, it was right next to several restaurants, and staff was wonderful. The breakfast was kind of a let down compared to what's pictured in the photos, but overall we really enjoyed our stay
Seems understaffed
We've stayed here several times when passing through Lubbock. The kitchen facilitates in the suites are good. But this time we tried to talk to the front desk twice and both times no one was there or came when we called. The tv didn't work -- would only play Lubbock city council meetings! The rugs were terribly stained. It's overall a well-situated and fine hotel, but it seems like it is not as well staffed or maintained as it used to be.
Great hotel! We always choose to stay here when we're in Lubbock. The rooms are spacious, the bed is super comfortable, and the breakfast selection is good..
Excellent rooms and friendly staff. My stay was really great. The only hiccup was that I was originally given a room which, when I opened the door, realized was already occupied. This was quickly resolved, but could have been really awkward situation. Still, I would definitely stay here again.
Great Stay for an Excellent Price
We were pleasantly surprised with everything- service, room, cleanliness,... everything was great!
We arrived tired and it was amazing to found out that the hotel is very close to a piazza with several restaurants. It was perfect for our family!