With my total amount and I first got there a raise the price and then actually get off the parking garage. I paid for the parking account prior to staying
3.0分
其他
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The smell of cleaning solution was so strong in the room it was hard to even be in there, and not a good kind of clean, but noxious. Then the fire alarm went off at 6am waking everyone up, but just as we were headed out it went off so we didn't know what to do. Fire trucks showed up but there was no explanation or clarification from staff. It was also cold, and there were no blankets on the bed or in the closet, nor were there any instructions on how to use the heat/ac unit, which was an old fashioned one under the window but was operated by the thermostat on the wall. Upside, the bathroom and shower were nicely remodeled and the bed was comfortable. Oh, and it also would have been nice to have it explained that the room key needed to be swiped to use the elevator. We stood in there wondering why it wasn't working until another couple came in. No signage and the three people at the check in desk never mentioned it.
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酒店回复: Jennifer, we’re very sorry for the discomfort and confusion you experienced during your stay. We will be communicating with our team the importance of communication with guest, especially during an event like a fire drill early in the morning. We’re glad to hear you enjoyed the remodeled bathroom and comfortable bed, but we know that doesn’t make up for the challenges you faced. Your comments will be shared with our team so we can address these concerns and improve the overall guest experience. Thank you for bringing them to our attention.
5.0分
家庭亲子
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From the valet, reception, checkin, manager, hostesses at restaurant and the room was top notch. This was THE BEST hotel I have stayed in ever and I have traveled alot of places. I had an ADA room and a lot of hotels say they are accessible but this hotel truly was. Just lower that bed a few inches and it could easily be the poster for ADA rooms. Clean, roomy, beautifully decorated from lobby, halls, and suite. The best part was the restaurant and the disability ramp where it felt like you were making a grand entrance to the restaurant and the food was PHENOMENAL and a great price. The hostesses and manger were awesome, but our sever, Skylar was a gem that gave us the best service while being thorough and attentive. I was nervous about this boutique hotel, but it far surpassed my expectations. This will be my place to stay whenever I am in Cincinnati and hope they expand with the same quality. 5 stars and thank you for making my stay enjoyable💕🔥😀
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酒店回复: Tracey! WOW thank you so much for this incredible review! We’re thrilled to hear that every part of your stay made such a positive impression on you, from valet and check-in to our restaurant Pennyflower and your experience with Skylar, It means a lot to know that the ADA features truly met your needs, and we appreciate your note about the bed height. We’ll be sure to pass along your kind words to our team. We’re honored to be your go-to hotel in Cincinnati and can’t wait to welcome you back!
5.0分
其他
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Beautifully renovated with mid-Century modern design and modern touches. Pristine lobby, bar, restaurant & rooms. Very comfy bed and love the jets in the shower. Would stay here again and highly recommend!
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酒店回复: Sherrie! Thank you for taking time to leave such a kind review :) We love to hear that you enjoyed your stay and welcome you back anytime.
5.0分
其他
The hotel was clean and the staff was very nice and accommodating. The restaurant was very nice and the food was great. The pool was refreshing as well.
房间阳光不错，正对公路，非常吵，经常有炸街声音，咖啡机用不了
非常干净舒适的住处。离很多地方都很近。前台服务人员非常热情友好。所有人都很友善。如果再来这个城市，我肯定还会选择住在这里。
前台接待员留着长发，但一脸不笑。门打开时，电视还开着，我们以为房间里有人。房间桌子底下有垃圾，地毯上还有两块红色的脏东西，毯子上还有一根长头发。我本来想换房间，但前台说我们入住时正值假期，没人打扫。这次入住体验很差。
我们的住宿体验非常愉快。遇到的所有员工都热情友好。我们尝试了自助早餐（需额外付费），比我们预想的还要好。所有食物都非常美味！酒店附近也有很多餐厅和娱乐场所，步行即可到达。我们一定会再次入住。
两周过去了，我的押金还没退还。我的信用卡账户上仍然显示100美元的杂项押金待处理。我离开时房间很干净，和我到达时一样。
With my total amount and I first got there a raise the price and then actually get off the parking garage. I paid for the parking account prior to staying
The smell of cleaning solution was so strong in the room it was hard to even be in there, and not a good kind of clean, but noxious. Then the fire alarm went off at 6am waking everyone up, but just as we were headed out it went off so we didn't know what to do. Fire trucks showed up but there was no explanation or clarification from staff. It was also cold, and there were no blankets on the bed or in the closet, nor were there any instructions on how to use the heat/ac unit, which was an old fashioned one under the window but was operated by the thermostat on the wall. Upside, the bathroom and shower were nicely remodeled and the bed was comfortable. Oh, and it also would have been nice to have it explained that the room key needed to be swiped to use the elevator. We stood in there wondering why it wasn't working until another couple came in. No signage and the three people at the check in desk never mentioned it.
From the valet, reception, checkin, manager, hostesses at restaurant and the room was top notch. This was THE BEST hotel I have stayed in ever and I have traveled alot of places. I had an ADA room and a lot of hotels say they are accessible but this hotel truly was. Just lower that bed a few inches and it could easily be the poster for ADA rooms. Clean, roomy, beautifully decorated from lobby, halls, and suite. The best part was the restaurant and the disability ramp where it felt like you were making a grand entrance to the restaurant and the food was PHENOMENAL and a great price. The hostesses and manger were awesome, but our sever, Skylar was a gem that gave us the best service while being thorough and attentive. I was nervous about this boutique hotel, but it far surpassed my expectations. This will be my place to stay whenever I am in Cincinnati and hope they expand with the same quality. 5 stars and thank you for making my stay enjoyable💕🔥😀
Beautifully renovated with mid-Century modern design and modern touches. Pristine lobby, bar, restaurant & rooms. Very comfy bed and love the jets in the shower. Would stay here again and highly recommend!
The hotel was clean and the staff was very nice and accommodating. The restaurant was very nice and the food was great. The pool was refreshing as well.