No shampoo or conditioner in shower. Maids did not clean room. Front desk did not remedy situation. They charge $50 a day to park in the hotel lot. What a joke this place is.
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酒店回复: Dear Guest,Thank you for sharing your experience. Your comments regarding the room upkeep, shower amenities, and parking charges are important for us to review as we strive to create a better guest experience. While it is good to know that you took the time to provide this perspective, it also highlights areas where we can improve to meet expectations more consistently. We value your input and will continue working to ensure a more comfortable and seamless stay for future visits.Sincerely, Hotel Manager
5.0分
家庭亲子
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Enjoyed our little stay here. It was just one night but it was very clean and comfortable. The lobby smelled really upon arrival. It was an easy drive to the historic district. I went in not expecting much but was pleasantly surprised.
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酒店回复: Dear Natalie,Thank you for your thoughtful review. We are delighted to know that your short stay was clean, comfortable, and pleasantly surprising. It is wonderful that the welcoming atmosphere in the lobby and the convenient drive to the historic district added to your experience. Guest impressions like yours mean a great deal, and we are glad your visit turned out better than expected. We look forward to hosting you again for another enjoyable stay.Sincerely, Hotel Manager
5.0分
其他
Great place
Room and staff are friendly. Very nice property and well maintained. My only complaints, hair in shower, coffee is very weak.
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酒店回复: Dear Rick,Thank you for your perfect rating and thoughtful review. We are delighted to hear that you enjoyed the friendly service from our staff, the comfortable room, and the well-maintained property. Your feedback regarding the shower and coffee is greatly appreciated and will be shared with our housekeeping and food service teams to address. It is wonderful to know you still found your stay worthy of a ten out of ten, and we look forward to welcoming you back soon.Sincerely, Hotel Manager
酒店很漂亮，食物也不错，不过我们看到两对夫妇因为等早餐等了30多分钟而生气地离开了。在场的工作人员尽力了，但厨房人手不够，无法满足所有订单。
就我个人而言，我唯一不满的是每晚额外收取25美元的停车费。感觉这不过是另一种变相的宰客手段。
Sheila 最糟糕了。客服简直糟透了。我今天早上刚打电话跟进我的押金，跟 Sheila 聊过之后，她听起来一大早就怒气冲冲。我问了账单的问题，她说我可以把收据发给你，这样你就能看看明细了。然后我说，嗯，很抱歉你今天早上怒气冲冲。你叫什么名字？她说祝你今天愉快，然后就挂断了电话。我以前在酒店业工作，遇到过什么样的客服？我们从来不用这种方式跟顾客说话。
我们选择这家酒店的主要原因是地理位置，此外它还是希尔顿旗下酒店，而且价格对于我们一周的假期来说也算合理。不过，房间宽敞舒适，除了床之外。床垫非常不舒服，每晚都像睡在钢筋上一样。我和我丈夫每天早上都浑身酸痛。除此之外，我们的住宿条件还不错。而且，在正常营业时间下楼寻求帮助时，前台也从来没有人。这很奇怪。
床边的地毯很脏，地板也很脏（光脚从浴室走到床上，我的脚都被地板弄脏了），床也很硬。作为希尔顿会员，我对这个房间非常失望。
地理位置优越，步行即可轻松抵达电车。超级干净，工作人员热情周到。免费使用电动汽车充电桩。大堂备有丰富的食物、啤酒和小吃。早餐价格过高，且不够丰富。
就在高速公路边上。房间本身很干净，但周围有两三只死蟑螂。
由于希尔顿酒店众多，所以位置很难找。我们回去的时候很难找到正确的位置。
No shampoo or conditioner in shower. Maids did not clean room. Front desk did not remedy situation. They charge $50 a day to park in the hotel lot. What a joke this place is.
Enjoyed our little stay here. It was just one night but it was very clean and comfortable. The lobby smelled really upon arrival. It was an easy drive to the historic district. I went in not expecting much but was pleasantly surprised.
Great place
Room and staff are friendly. Very nice property and well maintained. My only complaints, hair in shower, coffee is very weak.