酒店回复: Thank you for your kind feedback.We are delighted to hear that you appreciated the cleanliness of your room, the excellent soundproofing despite the view of the train station, and the variety of our breakfast selection. It’s wonderful that our location added convenience to your stay.We hope to welcome you again soon.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
酒店回复: Thank you for your detailed review. We’re happy to hear that our location next to Vienna’s main train station and the nearby metro made your arrival from Budapest easy and convenient.It’s great to know you appreciated the room design, the quiet and warm atmosphere, as well as the peaceful breakfast experience.We’re glad you would recommend us and hope to welcome you again soon.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
酒店回复: Thank you for your incredibly detailed and thoughtful review.We’re delighted to hear that you were satisfied with your choice and that our location, rooms, service, and breakfast all met — or even exceeded — your expectations. Being just steps from Vienna Central Station does make us an ideal base for travelers, and we’re glad you found it so convenient. It’s also great to hear that the nearby dining options, including Chinese cuisine, added value to your stay.We appreciate your positive remarks about the room size, layout, and comfort, as well as the practical details like the bathroom space and breakfast variety. Your observations on differences between locations — and even between countries — are valuable and insightful.Thank you also for pointing out areas for improvement, such as the hairdryer and the availability of bottled water and slippers. While some amenities are provided on request, we understand the importance of clear communication and comfort during your stay.We truly appreciate your recommendation and look forward to welcoming you again on your next visit to Vienna.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
酒店回复: Thank you for your feedback.We’re glad to hear you appreciated our convenient location near the train station and airport shuttle. At the same time, we regret that certain aspects of your room did not meet your expectations. Your comments regarding the lighting, bathroom design, and safety features have been noted and will be shared with the relevant teams for review. We're continuously working to improve the comfort and safety of our guests.We hope to welcome you again soon.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
酒店回复: Thank you for your review.We’re glad to hear that you appreciated the modern and clean facilities of our hotel, as well as the convenient location for business travel. It’s also nice to know that you found the in-room amenities useful. At the same time, we note your remark regarding the room size and bed width, and we regret that this affected your comfort.We hope to welcome you again soon.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
酒店回复: Thank you for your feedback. We’re truly sorry to hear that your stay did not meet your expectations and that you had such a disappointing experience. Please allow us to address your concerns.We sincerely apologize for the delay at the front desk upon your arrival and for any unprofessional behavior you may have encountered — this is not representative of the service standards we uphold at Novotel. We’ll follow up internally to ensure such situations are addressed with urgency and care.Regarding the room setup: our Junior Suites are designed to accommodate up to four guests, and we’re sorry if the layout and the presence of a bathtub did not meet your needs. Your comment about bathroom safety is well noted, and we will review this with our housekeeping and maintenance teams.We are particularly concerned to hear about the early and unexpected entry by housekeeping staff. This should never happen without clear permission, and we deeply regret the discomfort it caused. The professionalism of our team — including dress code and guest privacy — is something we take seriously and will address further through staff training.We understand that your overall experience left you frustrated, and for that, we truly apologize. We appreciate you sharing your feedback, even though it is difficult to read — it gives us a chance to improve. Should you consider giving us another opportunity in the future, we would be grateful to welcome you under better circumstances.Best regards,ChristophReservation – Novotel Wien Hauptbahnhof
房间的卫生非常好，最重要的是离火车站非常方便，酒店窗户就可以看到站台，隔音很好，完全没有噪音。酒店的早饭很不错，种类丰富多样。
这家酒店就在维也纳火车站旁边，火车站走路五分钟都不到，旁边是ibis酒店，我从布达佩斯火车过去很方便。地铁也在旁边。
房间面积不大，五脏俱全，有个沙发可以入座，还有设计感的写字台和椅子。
房间比较暖和，也很安静。
早餐算还不错的，能吃一点，餐厅很安静，人也不多，总体还是很推荐的。
这是一家位置很好、房间很好、服务很好、早餐很好的酒店，为自己的选择点赞。
位置：机场坐火车直达中央火车站（15分钟、好像是5.5欧）出来就能看到酒店，但需要找到正确的那个出口，这个出口两边都是餐厅档口，其中一家是中餐，我们还吃了两顿，味道很不错还便宜（人均15欧）。
房间：酒店较新，房间两个人住大小合适，如果带一个孩子可以住沙发（不确实能否打开成为沙发床），携程显示床是1.3米的但实际应该更大一点，两个人住还是OK的，对比去年在爱丁堡住过的诺富特酒店要更好一些，价格还便宜点，维也纳的整体物价低于英国。卫浴干湿分离，洗漱台面大小也合适，能放下两个化妆包。
早餐：自助早餐，选择很丰富，水果很多样，老公两天早上主要吃水果和酸奶，我则主要是可颂面包、鸡蛋和咖啡。
服务：房间没有电话，我有需求就去一层前台问，房间有热水壶，但瓶装水只有入住的第一天提供了两瓶，其中一瓶有GAS，自来水可以直接引用。房间没有拖鞋，可以找前台要，我离店时又要了两双乘飞机穿，哈哈哈。
此处出行最大的失误是没带吹风机，欧洲酒店的吹风机都太老式了，热乎乎的风还小。
作为维也纳之旅的起点或终点，这家酒店都是绝佳选择。酒店散发着精致优雅的氛围，前台区域很漂亮，还有一个超棒的屋顶水疗中心，你可以在那里放松身心，欣赏美景。绝对是一次美妙的体验。下次旅行我肯定还会考虑住在这里。
酒店整体位置很好，牙刷、拖鞋、针线包、浴帽等洗漱用品可以向前台索取。提供的沐浴露和洗发水质量不错。不过，免费矿泉水只有入住当天提供了两瓶。我住在13楼，白天和晚上都能看到多瑙塔的美景。
我在其他国家也住过诺富特酒店，但这家是最不舒服的。房间里没有熨斗或冰箱，空调也不给力，床又小又软。熨衣服还得去停车场旁边的地下室，感觉很不安全也不方便。总的来说，跟其他诺富特比，这家不值。
普通的商务酒店，最大的优点是在火车站和机场大巴附近，房间里的灯超级暗，洗手间的门竟然是一整块大镜子，非常不安全，浴缸里面没有扶手和防滑垫，早餐还行吧。
酒店比较新，干净卫生，交通便利，适合商务出差。设施还不错，有烧水壶，房间稍微小了点，床也太窄了，也不知道欧洲胖子怎么够睡。
欧洲之旅住过最差最差的酒店，没有之一
带娃旅行的一定要慎重
定这个酒店纯粹是因为它所谓的套房可以住4人，并且评分4.6。
酒店普通房900一晚，小套房卖2500。价格也就算了，酒店真的是一塌糊涂
晚上12:00到的，前台空无一人，干等了十几分钟才来了一个和混混一样的工作人员。回到房间想加床被子，这破酒店连坐机都没有，只能下楼去找前台，前后不到五分钟，这前台又消失了
然后说说房间，最受不了的就是那个洗澡要站在浴缸里，巨恶心还容易打滑
第二天早上9:00，打扫的象征性敲了一下门就直接开门进来，真是奇葩。更奇葩的是清洁人员是个男的，形象衣着和马路上流浪汉一般，把人吓坏了
这破酒店连国内全季都比不上，图便宜个人游凑合着能住。否者就算了吧，谁定谁后悔
酒店地理位置绝佳，离火车总站非常近。出行也很方便，因为它靠近U1地铁线，只需两站就能到卡尔广场，那里离主要的旅游景点都很近。我们去的时候正值热浪，所以能随时回酒店休息一下再出门，这非常方便。酒店干净、时尚且现代。去机场也很方便（只需15分钟），因为火车总站有直达机场的火车，每半小时一班。总的来说，我们对这次入住非常满意，如果再来维也纳，我们肯定会考虑再次入住这里。