I didn't stay made.The reservation arrived at the hotel and they said our rooms were full and none available....
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酒店回复: Thank you for taking the time to share your guest experience. We apologize for the inconvenience caused by overbooking. We hope for the opportunity to welcome you back.
3.0分
其他
Not the cleanliness. No towels, I called the front desk and I was asked to come pick them up. Charged my card, prior to me checking in.
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酒店回复: Hello, thank you for taking the time to share your experience as a guest of ours. I am sorry to hear that you stay was not pleasant. We truly appreciate your feedback and hope for the opportunity to welcome you back.
3.0分
其他
NO HOT WATER
The hot water did not work when I checked in and didn't work the next morning. I had to take a ICE COLD SHOWER!
2.0分
其他
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Room 103 was musty and smelled. Everything felt damp, including the carpet and bedding. The door handles, fixtures, and desk area had a film of dampness. We got to our room around midnight (too late to switch rooms) and left at 8:00AM. We told the front desk person that it was extremely musty, humid and damp in the room, and she apologized and said she woukd have maintenance look at it.
5.0分
其他
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The room was nicely equipped but had a strange odor and was very damp and humid making it very uncomfortable. And yes, we ran the AC to try and lower the dampness, but it did not help. And yes, I do understand humidity as I live in Houston and experience it daily.
4.0分
其他
The lady that checked us in was amazing. The only breakfast food that was offered was a a store in lobby to buy food.
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酒店回复: Hi Hollie, Thank you for taking the time to rate/share your experience with us. We greatly appreciate it and are pleased to know that your stay was a good one. We look forward to your return.
5.0分
家庭亲子
Staff courteous, room clean, heat and a/c worked well.
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酒店回复: Thank you for taking the time to share your recent experience. we are happy to know that it was a pleasant one and we look forward to your return
1.0分
其他
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I paid for my room in full through Orbitz and still had to be charged again for the room during my stay as the deposit and have het to receive my $200 back and it’s been 3 weeks now and they keep saying 3-5 or 7-10 business days.
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酒店回复: Hello Arief, I'm truly sorry for your experience. If your reservation was completely paid for in advance, you should have only been authorized for incidentals at check-in. The incidentals typically take 5-10 business days to fall off. At this time, if there is still a discrepancy, please contact us at the hotel to get this resolved.
5.0分
其他
Staff was excellent, friendly and professional during our stay. First time staying here and it will not be our last .
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酒店回复: Hello Joseph, thank you for choosing to stay with us and thank you for taking the time to share your experience with us. We greatly appreciate it and are very pleased to know that your stay was an exceptional one. Please come back and stay with us again.
他们向我收取了房费，尽管我已经在 Trip 上预付了订单。他们拒绝撤销这笔额外收费，并一直说他们需要和 Trip 确认订单，好像这在他们承认错误之后还有什么意义一样。我现在不得不向我的信用卡公司申诉这笔费用。大家注意了！
I didn't stay made.The reservation arrived at the hotel and they said our rooms were full and none available....
Not the cleanliness. No towels, I called the front desk and I was asked to come pick them up. Charged my card, prior to me checking in.
NO HOT WATER
The hot water did not work when I checked in and didn't work the next morning. I had to take a ICE COLD SHOWER!
Room 103 was musty and smelled. Everything felt damp, including the carpet and bedding. The door handles, fixtures, and desk area had a film of dampness. We got to our room around midnight (too late to switch rooms) and left at 8:00AM. We told the front desk person that it was extremely musty, humid and damp in the room, and she apologized and said she woukd have maintenance look at it.
The room was nicely equipped but had a strange odor and was very damp and humid making it very uncomfortable. And yes, we ran the AC to try and lower the dampness, but it did not help. And yes, I do understand humidity as I live in Houston and experience it daily.
The lady that checked us in was amazing. The only breakfast food that was offered was a a store in lobby to buy food.
Staff courteous, room clean, heat and a/c worked well.
I paid for my room in full through Orbitz and still had to be charged again for the room during my stay as the deposit and have het to receive my $200 back and it’s been 3 weeks now and they keep saying 3-5 or 7-10 business days.
Staff was excellent, friendly and professional during our stay. First time staying here and it will not be our last .