Brian was amazing! Very welcoming and so helpful! Room smelled clean, the temp was perfect! I would absolutely stay here around 10 out of 10
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酒店回复: Thank you so much for a great review! we are thrilled to know Brian exceeded your expectations! We look forward to your return.Safe travels,
3.0分
其他
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There was an insect in the room. Also my request to have a late checkout was denied repeatedly even after offering to offer an additional payment. As a paying customer I felt that my room extension should have been considered instead of a flat out no. This made my stay less than pleasant.
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酒店回复: Thank you for choosing Holiday Inn Express! We appreciate your feedback regarding your stay. We are sorry we didn't meet your expectations regarding the late checkout. We honor all requests to the bests of our capacity. We hope you will give us the privilege to serve you in the future and prove this is not our norm.
5.0分
其他
Staff is great ,rooms clean and well supplied with towels coffee and all lights work. A great place to stay.
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酒店回复: Thank you for the endorsement with our property! We hope to see you again.
3.0分
其他
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not my best night
the hotel was alright. it was the bed that I could not get on that was not ok. they could see that I was short, but put us in a room with a bed that was above my waist. they did find an old stepstool, but I was almost afraid to use it. I am 80 years old with bad knees. they should use better judgement.
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酒店回复: Thank you for sharing your experience. I am sorry we dropped the ball with our judgment. We hope you will give us another opportunity to accommodate you with a lower bed. Please know these room types can be booked in advance. My deepest apologies, We wish you safe travels.
5.0分
其他
Thank you
Toilet didn’t flush- my hubby had to take top off and make ball was connected to have water fill so it can flush
酒店回复: Thank you for a great rating! We repaired the toilet!
4.0分
家庭亲子
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This stay was very enjoyable. The room was clean, and it was big. It was close to dining, shopping and the interstate.
The price for the stay was a good price as well.
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酒店回复: Thank you for choosing Holiday Inn Express! We are delighted your stay was enjoyable. We hope to see you again.
3.0分
商务出差
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Wasn't a fan of the housekeepers coming in and getting my towels off the floor in the bathroom while I was asleep/not in room, I know how I leave my room, when I checked out a housekeeper told me they saw me sleeping in the bed and that kinda weird
5.0分
其他
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A Great Room Size!
Our room had a kind of musky smell to it. The air conditioning controls weren't easy to control, so the rooms temp was a little cold most of the time.
很不错的。
二楼的制冰机坏了，浴缸也没有浴塞，没法泡澡。
Brian was amazing! Very welcoming and so helpful! Room smelled clean, the temp was perfect! I would absolutely stay here around 10 out of 10
There was an insect in the room. Also my request to have a late checkout was denied repeatedly even after offering to offer an additional payment. As a paying customer I felt that my room extension should have been considered instead of a flat out no. This made my stay less than pleasant.
Staff is great ,rooms clean and well supplied with towels coffee and all lights work. A great place to stay.
not my best night
the hotel was alright. it was the bed that I could not get on that was not ok. they could see that I was short, but put us in a room with a bed that was above my waist. they did find an old stepstool, but I was almost afraid to use it. I am 80 years old with bad knees. they should use better judgement.
Thank you
Toilet didn’t flush- my hubby had to take top off and make ball was connected to have water fill so it can flush
This stay was very enjoyable. The room was clean, and it was big. It was close to dining, shopping and the interstate.
The price for the stay was a good price as well.
Wasn't a fan of the housekeepers coming in and getting my towels off the floor in the bathroom while I was asleep/not in room, I know how I leave my room, when I checked out a housekeeper told me they saw me sleeping in the bed and that kinda weird
A Great Room Size!
Our room had a kind of musky smell to it. The air conditioning controls weren't easy to control, so the rooms temp was a little cold most of the time.