I stayed here because I had surgery nearby. The location was perfect! Close by the surgery center and office of Austin Plastic Surgeon. The room was great and comfortable. Loved the shower. The TV could be moved to face either the bed or the living area. That was a plus! Definitely recommend this hotel.
1.0分
家庭亲子
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If you like roaches crawling on you at night, this place is INFESTED with roaches - literally crawling all over the room at night. BIG ones. But sadly that’s just the beginning ofthr sad decline of this once great Hyatt property. Staff at check-in provided limited toiletries (they seem to be out of everything), the rooms are in bad shape (carpets peeling, old furniture), and you can tell this is a Hyatt property in decline. I lived here for a month a few years back — what a difference a few years make. This property would be OK if it were a Rodeway or a Motel 6. But it’s a freaking Hyatt House. Roaches and downtrodden rooms are not what Hyatt customers expect. Property badly needs refreshing and some insect repellant.
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酒店回复: Thank you for completing our Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
4.0分
情侣出游
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Well our Austin hotel saga continues. After booking a perfectly dreadful Fairfield Inn on Research Rd and leaving it after one night, we landed in a great mid-level hotel here. The place is top drawer for its price. Friendly staff. No smoke smell and very clean No chipped furniture Bed much more comfortable. Better layout and attention to details they travelers appreciate.
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酒店回复: Thank you for completing our Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Thank you for your kind words it truly appreciated. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
4.0分
家庭亲子
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Friendly staff, clean rooms, quiet surroundings, solid breakfast but mattresses too soft for a good night’s sleep. Will test mattress before unpacking for any future stays and request new room if necessary.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
2.0分
朋友出游
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I texted in advance that I'd like our two rooms to be adjacent. It was acknowledged and I was told it was arranged. On arrival, the staff said I only had a single room and it took research to find the other reservation. So then they had to change the location of room #1 so it would be next to a second similar one. The staff was very pleasant through all this, but for me to show with my group and be told "no, you only have one room" didn't start things right. Regarding the rooms: one smelled so bad that an occupant stuffed a hand towel soaked in cologne into the AC vent. The other was nicknamed "the Colombo room" because of its multiple large red stains in the middle of the carpet. The in-room coffee maker is small and flimsy. Breakfast is very mediocre with few options, and located in one building - possibly not the one you're in - so, even in inclement weather, you'll need to walk over. The staff were pleasant and helpful at all times, though. I suspect that the smell/carpet stains are issues with management and not the individual employees. At this time, I can't recommend this Hyatt.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
5.0分
朋友出游
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The room was great. Lots of space and very comfortable. Lighting was much better than most. The room was clean, bed comfortable. It was fairly cold night in Austin. Could have used another blanket, but the heat worked well instead. Overall a nice stay for one night. Would stay here again.
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酒店回复: Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.
1.0分
其他
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First of all they had a water damage issue in Building B with dehumidifiers running24/7 by the 1st floor elevator lobby and a big drum of water sitting there with vacuum for at least 4 days .It was so stuffy in the room and with hat you couldn't open a window. It was so humid my allergies kicked in maybe from mold? As regarding housekeeping, it was non existing. The housekeeper knocked on our door the first day and we told her all we wanted was towels and it seems we had language problem and after I explained what kind of towels she gave me some .We kept our Do Not Disturb sign on our door at night, but took it off at 8-9:00 AM each day so we could get the room serviced as we were away for the day .The staff seen us leaving a few times and when we returned the room was never serviced .Finally after day 3, I went to the front desk and told him what was happening and they replied that the manager walks the floors and shows the staff which rooms to service and that our room probably had the do not disturb sign on the door, I call that bull crap because they never checked our room during our stay there. This place is so outdated, I never expected such service from a Hyatt property
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酒店回复: Thank you for your feedback regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Unfortunately during the winter freeze we had a pipe bust. We had a restoration company respond very quickly for service. Dry out takes a few days to take care of water issue. I understand completely how this would appear to folks and sincerely apologize. Please know that your comments and issues have been addressed. We wish you well.
1.0分
商务出差
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Simply terrible property. The first room I was assigned was on a floor that smelled like dog food. The room was in terrible condition, broken power olugs, faulty features in bathroom, noisy. Never again
自驾出行很方便，整体印象还行
如果您无需前往市中心，这家酒店舒适且位置优越。员工非常友好热情，乐于助人。对于前往附近公司出差的商务旅客来说，这里也很方便。
I stayed here because I had surgery nearby. The location was perfect! Close by the surgery center and office of Austin Plastic Surgeon. The room was great and comfortable. Loved the shower. The TV could be moved to face either the bed or the living area. That was a plus! Definitely recommend this hotel.
If you like roaches crawling on you at night, this place is INFESTED with roaches - literally crawling all over the room at night. BIG ones. But sadly that’s just the beginning ofthr sad decline of this once great Hyatt property. Staff at check-in provided limited toiletries (they seem to be out of everything), the rooms are in bad shape (carpets peeling, old furniture), and you can tell this is a Hyatt property in decline. I lived here for a month a few years back — what a difference a few years make. This property would be OK if it were a Rodeway or a Motel 6. But it’s a freaking Hyatt House. Roaches and downtrodden rooms are not what Hyatt customers expect. Property badly needs refreshing and some insect repellant.
Well our Austin hotel saga continues. After booking a perfectly dreadful Fairfield Inn on Research Rd and leaving it after one night, we landed in a great mid-level hotel here. The place is top drawer for its price. Friendly staff. No smoke smell and very clean No chipped furniture Bed much more comfortable. Better layout and attention to details they travelers appreciate.
Friendly staff, clean rooms, quiet surroundings, solid breakfast but mattresses too soft for a good night’s sleep. Will test mattress before unpacking for any future stays and request new room if necessary.
I texted in advance that I'd like our two rooms to be adjacent. It was acknowledged and I was told it was arranged. On arrival, the staff said I only had a single room and it took research to find the other reservation. So then they had to change the location of room #1 so it would be next to a second similar one. The staff was very pleasant through all this, but for me to show with my group and be told "no, you only have one room" didn't start things right. Regarding the rooms: one smelled so bad that an occupant stuffed a hand towel soaked in cologne into the AC vent. The other was nicknamed "the Colombo room" because of its multiple large red stains in the middle of the carpet. The in-room coffee maker is small and flimsy. Breakfast is very mediocre with few options, and located in one building - possibly not the one you're in - so, even in inclement weather, you'll need to walk over. The staff were pleasant and helpful at all times, though. I suspect that the smell/carpet stains are issues with management and not the individual employees. At this time, I can't recommend this Hyatt.
The room was great. Lots of space and very comfortable. Lighting was much better than most. The room was clean, bed comfortable. It was fairly cold night in Austin. Could have used another blanket, but the heat worked well instead. Overall a nice stay for one night. Would stay here again.
First of all they had a water damage issue in Building B with dehumidifiers running24/7 by the 1st floor elevator lobby and a big drum of water sitting there with vacuum for at least 4 days .It was so stuffy in the room and with hat you couldn't open a window. It was so humid my allergies kicked in maybe from mold? As regarding housekeeping, it was non existing. The housekeeper knocked on our door the first day and we told her all we wanted was towels and it seems we had language problem and after I explained what kind of towels she gave me some .We kept our Do Not Disturb sign on our door at night, but took it off at 8-9:00 AM each day so we could get the room serviced as we were away for the day .The staff seen us leaving a few times and when we returned the room was never serviced .Finally after day 3, I went to the front desk and told him what was happening and they replied that the manager walks the floors and shows the staff which rooms to service and that our room probably had the do not disturb sign on the door, I call that bull crap because they never checked our room during our stay there. This place is so outdated, I never expected such service from a Hyatt property
Simply terrible property. The first room I was assigned was on a floor that smelled like dog food. The room was in terrible condition, broken power olugs, faulty features in bathroom, noisy. Never again