I booked this hotel through *******. From the outside, the property looked brand new—clean, shiny, and very inviting. I’d give the exterior an A+. The lobby and entrance were also really nice, definitely another A+.
However, once we got to the room, things started to feel different. You could tell there had been some remodeling, but it seemed more like a “cover-up” than a true renovation.
Customer service at check-in was polite and helpful, but there was an issue with the booking. ******* had our room listed as having a balcony, but when we checked in, the staff said they don’t even have balcony rooms. That was disappointing and a frustrating way to start.
Later that night, when we returned to the room, we realized the air conditioning wasn’t cooling properly. The front of the suite had a little cooling, but the bedroom was very uncomfortable. We actually ended up going to the front desk to get a fan.
Overall, while the outside and lobby gave a great first impression, the room quality and AC issues left us unsatisfied. Because of these problems, I probably wouldn’t stay at this location again.
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酒店回复: Thank you for taking the time to share your experience. We’re glad you found our exterior and lobby inviting, and that our team was polite and helpful at check-in. However, we sincerely apologize for the challenges you encountered with your room, including the discrepancy with the balcony listing and the air conditioning issues. I will look into why ******* has an incorrect amenity listed, as you are correct, we do not have balconies.
5.0分
其他
The room, the area, the stay was perfect for what we had planned. The room is set up very nice for a longer stay.
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酒店回复: Thank you so much for your positive review. We’re so glad to hear that you had a great experience with us. Your support means the world, and it is always a pleasure to serve guests like you. We look forward to welcoming you back.
2.0分
其他
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The room was filthy. My socks were sticking to the carpet. There was no shower curtain and when I asked if there was an option to have a shower curtain, I was told no. The room was stinky. If cleanliness is importing I would skip this hotel.
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酒店回复: Thank you for taking the time to share your concerns we apologize for the inconvenience caused to you.
2.0分
其他
This property has seen better days. The room had significant wear and tear and the bathroom wasn’t particularly clean.
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酒店回复: Joanne,Thank you for your honest feedback regarding your recent stay. We sincerely apologize that our property did not meet your expectations and that you experienced significant wear and tear in your room and that the bathroom was not particularly clean.This is certainly not the standard we aim for, and we are truly sorry that these issues impacted your comfort.
5.0分
其他
The professionalism at this establishment is one of the best qualities that it has among other things.
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酒店回复: Thank you so much for your kind words! We appreciate you taking the time to leave such a wonderful review! We hope to see you again!
5.0分
家庭亲子
Solomon was very courteous and friendly. Great hotel and accommodations
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酒店回复: Thank you for taking to time to give the hotel a review as always we appreciate when our guest are happy to stay with us
5.0分
其他
We just had a quick overnight stay. This was a great location and exactly what we needed. We would definitely stay again.
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酒店回复: That's wonderful to hear! We're so glad our location worked well for your quick overnight stay and that we provided exactly what you needed. We'd be delighted to welcome you back to Jackson anytime!
4.0分
商务出差
Staff was very attentive. They quickly responded to two my requests key not working & a garbage can not emptied from their previous quest.
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酒店回复: Cary,Thank you for taking the time to share your feedback! We're so pleased to hear that you found our staff attentive and that they were able to quickly address the issues with your key and the unemptied garbage can. We strive to provide prompt and efficient service, and it's great to know we met your expectations in those situations. We hope you had a comfortable stay with us in Jackson despite those initial inconveniences!
5.0分
其他
Sipp
Everything was great and yes I would stay again.
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酒店回复: Thank you so much for your positive feedback. We are so happy you enjoyed your stay with us at The Residence Inn at The District at Eastover and we hope to see you again in the future.
我们在这里住了一晚，位置不错，很方便……员工热情友好……早餐还可以。
I booked this hotel through *******. From the outside, the property looked brand new—clean, shiny, and very inviting. I’d give the exterior an A+. The lobby and entrance were also really nice, definitely another A+.
However, once we got to the room, things started to feel different. You could tell there had been some remodeling, but it seemed more like a “cover-up” than a true renovation.
Customer service at check-in was polite and helpful, but there was an issue with the booking. ******* had our room listed as having a balcony, but when we checked in, the staff said they don’t even have balcony rooms. That was disappointing and a frustrating way to start.
Later that night, when we returned to the room, we realized the air conditioning wasn’t cooling properly. The front of the suite had a little cooling, but the bedroom was very uncomfortable. We actually ended up going to the front desk to get a fan.
Overall, while the outside and lobby gave a great first impression, the room quality and AC issues left us unsatisfied. Because of these problems, I probably wouldn’t stay at this location again.
The room, the area, the stay was perfect for what we had planned. The room is set up very nice for a longer stay.
The room was filthy. My socks were sticking to the carpet. There was no shower curtain and when I asked if there was an option to have a shower curtain, I was told no. The room was stinky. If cleanliness is importing I would skip this hotel.
This property has seen better days. The room had significant wear and tear and the bathroom wasn’t particularly clean.
The professionalism at this establishment is one of the best qualities that it has among other things.
Solomon was very courteous and friendly. Great hotel and accommodations
We just had a quick overnight stay. This was a great location and exactly what we needed. We would definitely stay again.
Staff was very attentive. They quickly responded to two my requests key not working & a garbage can not emptied from their previous quest.
Sipp
Everything was great and yes I would stay again.