酒店回复: Thank you so much for your feedback Kaiwen! I am so sorry for the inconvenience and lack of follow-up you received! I will be looking into this and reaching out to you personally shortly.
4.0分
家庭亲子
原文
翻译提供方：Google
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我会给这家酒店 5 星，但作为第一次来这里的客人，我感到很困惑。我们跟着旅馆的指示牌走，最后带着行李上楼，走进宴会厅，发现前台有一个牌子，上面写着主人不在，几分钟后回来。我们等了很久才打电话。就在那时，诺亚告诉我们，我们走错了旅馆（有两家？我们没有预订 Grand 酒店——我们预订了贝德福德乡村旅馆）。这意味着我们得带着行李下楼，前往灰色的主楼。总的来说，这是我们经历过的最不愉快的酒店体验之一。诺亚帮了我们很多忙，他很棒，我们接下来的住宿也很棒。我们可能会再来，但我绝对不会向不熟悉环境的人推荐这家旅馆。这种沮丧很难克服。
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酒店回复: Thank you so much for your feedback James! I am so sorry for the inconvenience and frustration you experienced upon arrival! I am working with ******* on a way to clarify which building you are booking on their site, when selecting a room, so this does not happen again!
酒店回复: Thank you for taking the time to review your stay at the Grand! We are glad your enjoyed your room, stay and breakfast, and hope to have the pleasure of welcoming you back in the future!
5.0分
情侣出游
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翻译提供方：Google
房间非常干净，工作人员都很棒，非常专业！我们也很喜欢酒店内各种餐饮选择。
酒店回复: Thank you for your kind review! Hope to welcome you back soon!
酒店回复: Good Afternoon John, I am so sorry for the confusion! The 125 is just an authorization taken at Check-In for incidentals.
5.0分
其他
原文
翻译提供方：Google
很不错的地方，氛围轻松，庭院优美。餐厅美味可口，水疗服务很棒。
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酒店回复: Thank you Mary for your wonderful review! Glad you enjoyed your stay!
5.0分
情侣出游
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Very clean and spacious room. My partner and i hardly wanted to leave the bed. We were only here for a day but my favorite part was the cookies and water given out at lights out. very nice staff and amazing food and bar at the Tavern across the property. Very high praise.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed room!It’s great to know that our Turndown cookies hit the spot and that you had such a positive experience with our staff. We’re also thrilled that you loved the food and atmosphere at the Tavern as well.We hope we’ll have the chance to welcome you back for a longer stay next time!
5.0分
情侣出游
Loved our stay was very relaxing, had room with fireplace, it was wonderful! Love the dining options! Great for a quick weekend trip!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you had such a relaxing stay and that you enjoyed your fireplace room.We hope to welcome you back again soon!
5.0分
其他
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Exceptional Service in an Intimate Environment
Absolutely wonderful place. Amazing, high-end restaurant on the property too - for a great dinner. On par with high-end places but much more intimate. I wish we weren't just passing through.
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酒店回复: Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay and your dining experience with us. It’s great to know the restaurant made such a lasting impression! We agree, the intimate atmosphere really makes it special. We hope your travels bring you back our way again soon so you can stay a little longer next time!
这里的员工太棒了！我的航班延误了，错过了最初的入住登记。他们很热情，让我准时到达了毕业典礼现场。酒店很舒适，作为一个独自旅行的人，我感觉很安全。哦……还有夜床服务，还有巧克力曲奇……厨师之吻
我们到的时候，房间里没有免费的饮用水，所以我们不得不去拿迷你冰箱里的水，因为我们急着出门。
第一天晚上，我们半夜想进房间，结果被锁锁住了。
夜班工作人员花了大约1.5个小时才解决这个问题。
夜班工作人员表示歉意，并承诺会告知经理，确保我们入住期间得到“妥善照顾”。
根本没有“妥善照顾”——我们还要支付迷你冰箱里的水费；没有提供免费饮料或折扣；帮我们办理退房手续的早班工作人员根本不理会这件事——当我们提到这件事时，他们既没有同情也没有道歉，只是说“是的，我们会尽量保持锁的更新”。
当我们询问附近或附近是否有可以散步欣赏自然风光或城镇风光的地方时，早班工作人员也显得一无所知，不愿提供帮助。
我没想到这个价格的服务和沟通会如此糟糕。
我会给这家酒店 5 星，但作为第一次来这里的客人，我感到很困惑。我们跟着旅馆的指示牌走，最后带着行李上楼，走进宴会厅，发现前台有一个牌子，上面写着主人不在，几分钟后回来。我们等了很久才打电话。就在那时，诺亚告诉我们，我们走错了旅馆（有两家？我们没有预订 Grand 酒店——我们预订了贝德福德乡村旅馆）。这意味着我们得带着行李下楼，前往灰色的主楼。总的来说，这是我们经历过的最不愉快的酒店体验之一。诺亚帮了我们很多忙，他很棒，我们接下来的住宿也很棒。我们可能会再来，但我绝对不会向不熟悉环境的人推荐这家旅馆。这种沮丧很难克服。
很棒的住宿。
入住是在线办理的，因此除了领取钥匙外无需在入住柜台花费时间。房间很大很宽敞。没有任何问题。我们唯一吃的餐点是早餐，非常好而且价格合理。服务一流。
房间非常干净，工作人员都很棒，非常专业！我们也很喜欢酒店内各种餐饮选择。
买家要小心！我们以非常高的价格从 ******* 入住了这家可爱的地方。当我们到达旅馆时，他们告诉我们，我们还需要支付 125 美元的便利费。我们什么也没得到。这家旅馆的价格远远超过了它的价值！
很不错的地方，氛围轻松，庭院优美。餐厅美味可口，水疗服务很棒。
Very clean and spacious room. My partner and i hardly wanted to leave the bed. We were only here for a day but my favorite part was the cookies and water given out at lights out. very nice staff and amazing food and bar at the Tavern across the property. Very high praise.
Loved our stay was very relaxing, had room with fireplace, it was wonderful! Love the dining options! Great for a quick weekend trip!
Exceptional Service in an Intimate Environment
Absolutely wonderful place. Amazing, high-end restaurant on the property too - for a great dinner. On par with high-end places but much more intimate. I wish we weren't just passing through.