酒店回复: Hola Pedro,Gracias por llamar nuestra atención sobre esto. Nos tomamos muy en serio los comentarios y nos comprometemos a garantizar una estancia cómoda para todos nuestros huéspedes. Maz K.#Team6
3.0分
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嗯
5.0分
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The room was spotless, it was a very pleasant stay. The front desk clerk was super friendly and helped me understand precisely from day to day. I definitely like the fact that I could use a stove, microwave and refrigerator for my children daily and in and friendly area. However I do feel housekeeping could come every other day if you pay for multiple days in a row.
5.0分
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Sandy was great she is very sweet and helpful as well as professional and her customer service is a 10! You can tell her (Mr. Damage) says thank you!!
1.0分
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The kitchen was still dirty and there was dried food on the table and wall. In the bathroom, the door did not close completely and the tub was still dirty. Mildew in cracks of shower and sink. To top it off, we were asked if we had pets and we said no. The agent said she would still put us in a room across from the office so they could keep an eye and make sure we didn't have a pet. Lastly, we were charged an extra $25 deposit of which I advised was not listed. I was told pay it if I want the room and in order to get it back, the office managers would need to walk through my room and inspect it first. As a matter of fact, we were told that management would randomly walk in our room to observe, every 3 days. I'd never waste my time and money with them.
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酒店回复: Hi Cabella,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues in the kitchen and bathroom, as well as for any frustration caused by our pet policies and deposit requirements. Your feedback is very important, and we will review these concerns with our team to improve communication, cleanliness, and overall guest experience.Jeremy Ward #Team6
3.0分
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Very quiet location, rooms were very clean except sink had a smell and scribbles on the wall from a kid I assume. Cleaning staff was alway very pleasant. Laundry room wasn't great smelled like pee.
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ReFUND !!!!!! Pllllleeeasssseeee
First impression means nothing to this place . The residents are sketchy the staff are rude, and just want your money. I tried to check in around noon, I seen clean rooms with the curtain pulled back. I've worked in hospitality, which is how I knew. We were sent to a waiting area which is outside in the scorching heat we were trying to recooperate from, despite my room already been paid. On top of that I waited an additional 30 mins to check in by now it was going on 4. Later in to the check in I was charged a surprise deposit of 27 dollars and I wanted to add another guest they told me that's an additional 12 dollars on top of the 64.00 already paid and a deposit. I felt like they robbed me blind but was grateful to have a room . As far as recommending hotels, it's clean comfortable and somewhat affordable if u add nothing to your reservation. They just need better staff. They were unprofessional. And making a paying guest wait on you then jack the price up at check in is unacceptable. I was angry they took all my money for no reason. I want to think because I'm American and a woman. But is what it is. Don't arrive early , they will make you wait till after 3. Also they are money hungry. I may never come back. ... Well I will but the whole staff would have to be removed. Terrible customer service . They do as they want. Sigh.....not happy I spent 95 dollars and intended on a cheaper stay without the extra. They'll get one star for now.
还会再来,这里环境清幽,非常干净。
又脏又臭,千万别订。
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The room was spotless, it was a very pleasant stay. The front desk clerk was super friendly and helped me understand precisely from day to day. I definitely like the fact that I could use a stove, microwave and refrigerator for my children daily and in and friendly area. However I do feel housekeeping could come every other day if you pay for multiple days in a row.
Sandy was great she is very sweet and helpful as well as professional and her customer service is a 10! You can tell her (Mr. Damage) says thank you!!
The kitchen was still dirty and there was dried food on the table and wall. In the bathroom, the door did not close completely and the tub was still dirty. Mildew in cracks of shower and sink. To top it off, we were asked if we had pets and we said no. The agent said she would still put us in a room across from the office so they could keep an eye and make sure we didn't have a pet. Lastly, we were charged an extra $25 deposit of which I advised was not listed. I was told pay it if I want the room and in order to get it back, the office managers would need to walk through my room and inspect it first. As a matter of fact, we were told that management would randomly walk in our room to observe, every 3 days. I'd never waste my time and money with them.
Very quiet location, rooms were very clean except sink had a smell and scribbles on the wall from a kid I assume. Cleaning staff was alway very pleasant. Laundry room wasn't great smelled like pee.
ReFUND !!!!!! Pllllleeeasssseeee
First impression means nothing to this place . The residents are sketchy the staff are rude, and just want your money. I tried to check in around noon, I seen clean rooms with the curtain pulled back. I've worked in hospitality, which is how I knew. We were sent to a waiting area which is outside in the scorching heat we were trying to recooperate from, despite my room already been paid. On top of that I waited an additional 30 mins to check in by now it was going on 4. Later in to the check in I was charged a surprise deposit of 27 dollars and I wanted to add another guest they told me that's an additional 12 dollars on top of the 64.00 already paid and a deposit. I felt like they robbed me blind but was grateful to have a room . As far as recommending hotels, it's clean comfortable and somewhat affordable if u add nothing to your reservation. They just need better staff. They were unprofessional. And making a paying guest wait on you then jack the price up at check in is unacceptable. I was angry they took all my money for no reason. I want to think because I'm American and a woman. But is what it is. Don't arrive early , they will make you wait till after 3. Also they are money hungry. I may never come back. ... Well I will but the whole staff would have to be removed. Terrible customer service . They do as they want. Sigh.....not happy I spent 95 dollars and intended on a cheaper stay without the extra. They'll get one star for now.