酒店回复: Dear Isela, Thank you for taking the time to review your stay with us at Days Inn & Suites by Wyndham Port Arthur. We strive to provide a pristine and contemporary environment for our guests, and it is wonderful to know that we met your expectations. We look forward to welcoming you back for another great stay. Best Regards, Ross Leva, General Manager
1.0分
商务出差
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The room was not clean with many spots on the counters next to the bed and the desk so they were not even wiped out . Restroom floor was not clean, There is no black out curtain on the window. The room does not smell fresh.
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酒店回复: Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Best Regards, Ross LevaGeneral Manager
4.0分
其他
Nice stay and friendly staff
The staff was friendly and the room was spacious. The parking area appeared to be safe and was very lit up.
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酒店回复: Dear Agnes, We are incredibly pleased you enjoyed your stay at Days Inn & Suites by Wyndham Port Arthur and had a memorable experience. It is always a pleasure to read reviews complimenting our devoted associates and spacious accommodations. Thank you for being our guest, and we hope to be your first choice every time you visit the area.Best Regards, Ross LevaGeneral Manager
3.0分
其他
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Trash can under the desk had trash in it when I arrived. I didn’t mention it to the front desk because I didn’t see it until I had already been in the room for 2 hours and unpacked.
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酒店回复: Dear Guest, Thank you for writing about your stay at our hotel. We strive to offer an exceptional visit to each guest; therefore, we sincerely apologize for any oversights in the preparation of your bathroom. We will address this appropriately, and we greatly appreciate your patience. We look forward to hosting you again on your next visit to Port Arthur.Best Regards, Ross LevaGeneral Manager
5.0分
情侣出游
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Nice, clean, updated facility. The only issue was cleaning service removed used towels but failed to replenish. We stayed four days and this was a daily issue.
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酒店回复: Dear Guest, A clean and welcoming environment is essential for a great guest experience, and we're thrilled that our efforts were noticed during your stay. Our team is dedicated to maintaining high standards, and your feedback is a wonderful validation of their hard work. However, we apologize on behalf of our housekeeping associates for the oversights in replenishing the towels. We're grateful for your patience and will address your concern with the team. We are excited to have the chance to impress you once again during your next visit to Days Inn & Suites by Wyndham Port Arthur.Best Regards, Ross LevaGeneral Manager
5.0分
家庭亲子
Great location staff is always friendly rooms are clean and the breakfast is amazing
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酒店回复: Dear Guest, We couldn’t agree more; our ideal location, combined with spotless accommodations and exceptional services, makes Days Inn & Suites by Wyndham Port Arthur an excellent choice when visiting Port Arthur! We are also glad to know that you could take advantage of our delicious and varied breakfast offerings. Thank you for staying with us and for this excellent rating. We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you whenever you return to the area.Best Regards, Ross LevaGeneral Manager
5.0分
家庭亲子
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We were not aware this was an outdoor motel, not a hotel. Property worked well but there were no handicapped parking places near our mobility accessible room. Far end of the complex. Also, wifi didn’t work.
Staff were very helpful and pleasant. Breakfast was good and availability long hours.
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酒店回复: Dear Guest, We appreciate your generous ratings and are glad you liked our courteous associates and delicious breakfast offerings. However, we apologize for the issues you faced with the parking and wifi. Thank you for bringing this to our attention. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate you choosing to stay with us at Days Inn & Suites by Wyndham Port Arthur. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Best Regards, Ross LevaGeneral Manager
5.0分
家庭亲子
Phenomenal service by the staff and wonderful room.
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酒店回复: Dear Guest, Thank you for taking the time to share such excellent feedback for Days Inn & Suites by Wyndham Port Arthur! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in Port Arthur.Best Regards, Ross LevaGeneral Manager
4.0分
其他
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My only complaint was the breakfast. We fish in the area and are up at 5. They put out 5 pieces of bacon at a time and if you don’t get one of them it takes another 45 minutes to get anymore. The hash browns were little patties that they broke up into a gray mess. We’ll book where the breakfasts are hardy for early risers. The room was great.
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酒店回复: Dear Guest, It is great knowing you enjoyed your time in our city, and your accommodations met your expectations! However, we want to apologize for not meeting your expectations concerning the breakfast offerings and services. We will address these situations with our food and beverage team, as we always want to improve our guest experience. It was a pleasure having you as our guest at Days Inn & Suites by Wyndham Port Arthur, and we thank you for sharing your review. We look forward to seeing you again whenever your travels bring you this way.Best Regards, Ross LevaGeneral Manager
总的来说，它非常干净，工作人员很友好。唯一不喜欢的是窗帘没有完全关上，
所以很难入睡，因为房间里有光。 然后
美丽的
The room was not clean with many spots on the counters next to the bed and the desk so they were not even wiped out . Restroom floor was not clean, There is no black out curtain on the window. The room does not smell fresh.
Nice stay and friendly staff
The staff was friendly and the room was spacious. The parking area appeared to be safe and was very lit up.
Trash can under the desk had trash in it when I arrived. I didn’t mention it to the front desk because I didn’t see it until I had already been in the room for 2 hours and unpacked.
Nice, clean, updated facility. The only issue was cleaning service removed used towels but failed to replenish. We stayed four days and this was a daily issue.
Great location staff is always friendly rooms are clean and the breakfast is amazing
We were not aware this was an outdoor motel, not a hotel. Property worked well but there were no handicapped parking places near our mobility accessible room. Far end of the complex. Also, wifi didn’t work.
Staff were very helpful and pleasant. Breakfast was good and availability long hours.
Phenomenal service by the staff and wonderful room.
My only complaint was the breakfast. We fish in the area and are up at 5. They put out 5 pieces of bacon at a time and if you don’t get one of them it takes another 45 minutes to get anymore. The hash browns were little patties that they broke up into a gray mess. We’ll book where the breakfasts are hardy for early risers. The room was great.