酒店回复: Dear Valued Guest, Thank you for sharing your positive stay experience with us and we are happy to have met your expectations in service and our facilities. Your amazing feedback of our team and our facilities will be shared as this will encourage us to keep striving for better.We look forward to welcoming you back to Somerset West Point in the near future. Kind RegardsParleen KaurGeneral Manager
酒店回复: Dear Valued Guest,Thank you so much for choosing to stay with us on your very first trip to Hanoi, and for sharing your wonderful 9.5/10 review. We’re delighted to hear that your family enjoyed the spacious Two-Bedroom Premier Apartment and had a comfortable stay.We’re sorry for the inconvenience caused by the absence of slippers and personal toiletries. As part of our sustainability initiative, these items are available upon request to help reduce waste — but we understand it may have been unexpected. We’ll make sure future communication is clearer for our guests.Thank you again for your valuable feedback. We truly hope to welcome your family back on your next visit to Hanoi.Warm regards,Mia PhamGuest Service ManagerSomerset West Point Hanoi
酒店回复: 亲爱的 JustUsExploring，
感谢您选择 Somerset West Point，并花时间撰写评论！我们很高兴听到您喜欢您的住宿以及 Somerset West Point 提供的设施和服务。您对我们团队的善意反馈将分享给团队，因为这将鼓励我们所有人努力做得更好。
我们的酒店旨在提供真正独特的体验，我们很高兴能够超出您的期望。
我们期待着将来再次欢迎您回到 Somerset West Point。
最诚挚的问候
Parleen Kaur
总经理
酒店回复: Dear Duliwa,Thank you for sharing your positive stay experience with us!We are delighted to read that you were well looked after by our team at Somerset West Point! Your kind words will be shared with our team as receiving such feedback from residents like yourself inspire us to continually improve our service delivery.We thank you again for choosing to stay with us and we look forward to having you back soon.Kind RegardsParleen KaurGeneral Manager
酒店回复: Dear Mr. Zhang, Thank you for taking the time to share your feedback following your recent stay with us.We’re truly sorry to hear that your experience did not meet your expectations, particularly regarding the room assignment and noise disturbance. Guest comfort is extremely important to us, and we regret that you felt let down during your time here.Regarding your room preference, we’ve carefully reviewed your reservation details and, unfortunately, we did not receive any specific requests for a high floor or distance from the elevator at the time of booking. We sincerely apologize if there was any misunderstanding or technical issue that prevented your preferences from being noted.Please know that we do our best to accommodate all guest requests based on availability and are always happy to assist when preferences are shared with us in advance or at check-in.Your feedback about the noise has also been noted, and we will investigate further to ensure that this does not affect other guests. We welcome both short- and long-term guests equally and are committed to providing a comfortable experience for everyone.Please be assured that your experience was not reflective of our usual standards. As reflected in many of our guest reviews, we take great pride in delivering attentive service and taking full ownership of the guest experience. While we cannot change the past, we are fully committed to learning from your feedback and continuously improving our service. In the meantime, please accept my sincere apologies on behalf of the entire Somerset team.We genuinely hope you’ll consider giving us another opportunity in the future, and if so, please feel free to contact us directly so we can do our best to ensure a more pleasant and personalized stay.Warm regards,Parleen Kaur General Manager
房间空间宽敞，环境很好，设施也齐全，早餐挺丰富，地理位置方便，附近有些餐厅很不错，下次出差还会考虑入住
这家酒店坐落在河内市中心外围，毗邻一个大湖，是一个放松身心的好去处。设施可能有点旧，但考虑到性价比，它绝对是一个不错的选择。餐饮也不错，前台员工非常友好。下次还会再来！
这家酒店简直太棒了。从我们抵达的那一刻起，工作人员就态度亲切有礼。在我们等待的时候，他们还主动提供了一杯养生茶，并耐心协助我们找到ATM取款机来支付押金。我们每天进出酒店去参加活动时，前台工作人员都会热情地打招呼。
酒店的景色很美，服务式公寓里配备了各种家用物品，包括锅碗瓢盆和餐具。还有微波炉，非常方便。
酒店位置很好，距离老城区只有15-20分钟车程，步行探索也很方便。附近有很多地道的商店和餐馆，我们每天都能轻松享受到美味的餐点和小吃。我强烈推荐大家入住这家酒店。
我和父母旅行时在这里住了两晚。房间很宽敞，我们一家人住得很舒服，感觉像在自己家一样。空调也很给力。
电视还能收到韩国新闻频道。唯一的小缺点是浴室里不能用吹风机，所以对着镜子吹头发做造型有点不方便。除此之外，其他都很满意，员工也很友善，住得很舒心。
酒店里的韩式餐厅有会说韩语的经理和员工，交流起来很方便，而且食物也很美味。
酒店位置还不错，虽然到市区大概要15分钟。但是我们旅行期间遇到了大雨/台风天。下大雨的时候，即使市区的商店都还开着，也根本打不到出租车/Grab来酒店（我猜是西湖附近区域）接我们去市区。这种情况真是始料未及，我们有一天只能待在酒店区域。酒店大部分员工都很好很友好，除了一个叫Eric Nguyen的男员工。他假装回应你，但实际上根本没有跟进或提供帮助。当我们问其他员工时，我们的问题就立刻得到了回应/解决。
我们首次到河内，家人一起3口，可以住公寓式酒店，享受宽敞客厅，很满意。需要特别留意，酒店没有提供拖鞋的个人洗护具，我们单独外出购买了。以后在预定房间前要瞧仔细了
我们在这家酒店住得很愉快，非常喜欢宽敞的房间和便利的地理位置，让我们探索这座城市变得轻而易举。虽然早餐没有完全达到我们的预期，但其他一切都很令人满意，我们很乐意为了舒适和绝佳的地理位置再次入住这里。
订了一间单间公寓。总的来说，房间很舒适，配有室内饮水机。公寓前面就有一家便利店。健身房也很不错。
房间很大，设施也挺新的，周边吃的很多，埃及菜，越南菜，中餐各种，应有尽有，楼下就有便利店，挺方便的。但是离景点都要打车，步行会有点远。双人间里面的床有点小，感觉就是个1米的床，成年男性翻身有点局促，供参考
订单里明确说了希望安排一个高楼层远离电梯的房间，结果20多层给了个最低楼层5层的房间，楼下就是餐厅健身房了，而且挨着电梯口。因为卧室窗户直接面对楼下泳池，没有隐私可言，只能一直拉着帘子。这是不欢迎短期住宿的么，高楼层都留给长租的人？住了两晚每天从早上9点左右开始一直到晚上10点，都能听到断断续续的重物砸地板或者墙壁的声音，在电梯间都能感觉到震动。如果不欢迎短期住宿的可以标注，或者干脆下架只做长租好了。短期只住几晚的可以绕过了。